Well this thread sort of died abruptly......2Lane, how is it going with your scoot?? You finally pulled the magical plug and gone back to stock ECM and PCIII?
Fr8, I'm in the process. Just got back home from an aborted attempt actually.
After the long delay in actually getting a response from the company there was the response that was seen here. Zipper's Fitzmaurice offered an alternative or two and answered a couple of emails. All that was a real response. In and of itself that was much better than before. The downside was that the revised map he provided didn't help.
I let him now that I had an impending travel deadline. A deadline we were now pushing more because of the delay initially in getting any real response from the company (didn't say that to him while he was helping, only "thanks for the help").
Almost immediately after letting him know of the deadline he responded by saying we'd have to begin a "surgical approach" that would apparently include several incremental steps. In other words lots of time. After he offers an idea, I do it, he studies the result, offers a variation to continue that idea or moves on to something different. It would be easy to see how such a process could take quite some time.
At a minimum between his time and mine each individual cycle would easily be two or three days. Also unfortunate for a system that was supposed to do all that itself and was presented as being mapped so closely to my bike that it would be good to go without concern or issue.
No way that would get worked through, with certainty, before the Nelson trip. Not their fault. Not mine. I do not
necessarily believe the "surgical process" was suggested when it was to push the travel deadline and force me to consider alternatives and relieve them of responsibility for further efforts.
That was the effect though.
I advised him in a responding email that I'd have to consider alternatives. The various options for local tuners have busy schedules. I was scheduled to get the bike tuned at a dealer with a decent rep on the south side of Kansas City this morning. Got part way there and found the highway closed due to flooding from recent heavy rains. Appintment now rescheduled for Friday and will have to take an alternative route that turns a two hour trip in to almost a four hour trip. But it'll at least be done.
The last troubling part, however, was this. When I advised Zippers that I'd have to pursue a Plan-B option I also suggested to them what seemed to me a very fair alternative. I'd be getting the bike tuned alternatively right now. My expense. Nothing asked or expected of them. This allowed a lot more time flexibility for them actually.
I then suggested that in the late summer or early fall I simply bring them the bike. They could take a few hours one day and just make it right. They could deliver on the promise of the system and the promise of the advertising for the system. From my take on what Fitzmaurice had seemed to suggest might be involved in the "surgical process" they'd also have less man hours in just tuning it once than he'd spend methodically and carefully working through these many steps and alternatives.
I'd supply cross country travel and they'd supply a small hand full of hours morning or afternoon. In the process they'd get the opportunity to step up and make it right. It seemed a completely fair suggestion that (to me) any business would have jumped at. I got no response. Zero. Zilch. Nada.
Thinking it couldn't be them I emailed again a few days later. Again no response. Zero. Zilch. Nada.
Obviously I can't know what's in another's mind. I can't know that when put in the position of actually having to prove themselves effective and make real the promises of the system and its advertising that they just chose to again be as non-responsive as they'd been initially. It could just be email.....
What I do know is that, barring even more high water, the bike will be tuned and ready to go on Friday. I also know that, all reason for delay being irrelevant, the fact of delay in response from Zippers is too real to accept if one needed support while travelling. Quality of hardware notwithstanding, in my experience the company has simply been wholly unreliable. That other's experiences are better is fine. I'm happy for their good fortune. When needing assistance with a primary system, however, it's just not good enough to wonder if it could just be email.....
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Topic: TMAT (Read 46389 times)