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Author Topic: TMAT II  (Read 18591 times)

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Twolanerider

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Re: TMAT II
« Reply #45 on: August 04, 2007, 12:31:40 AM »

Don I know I am one of the die hard Zippers fans on the board. I also know I push the product hard. It has worked for me. Right now I guess I am very lucky that I choose not to add the AT to my bike when it was picked up. I have low numbers 126/126 for my build and I have never got the final tune. I have to tell you my bike runs great ALL OF THE TIME! No ping at all and I even dusted a big dog with a 117 on it and I had a passenger to boot just last weekend. Yes ole Punkin impressed a lot of people last weekend(even me).

I am sorry that any one has problems with Zippers since I was the one who brought them on the board. I know they can not please all of the people all of the time. And right now I am not even sure they are trying.

Be Safe

THE DAWG

Mike, I certainly appreciate the setiment but no one blames you (at least I don't).  Everything you said was said in good faith.  It was what you believed and thought to be true at the time.  Can't ask for more then that.  Ever.

You and I have discussed the problems I had with the initial machining.  That was unfortunately followed by these issues that have come later.  In fact there's even more going on.  But as much as I'd always like a vendor to just be stand up and say "ok, we've got a problem, let's work" I also simply am not going to waste the time nor energy to drag a dead horse to the starting line.  The hassle and the displeasure (and the odor) just aren't worth the expense that you're probably not going to save anyway.

But none of that is on you my friend.  Not at all.  Hell, in cool weather when my bike still ran well I know there were some members here that went to Zippers because of what I was describing at the time.  I also know that at least one of those members is having problems of his own and suffering the same lack of service.  So if there is blame to be had for saying what we knew or thought we knew at the time we both share it.  I feel terrible for the guy's loss of time, money and riding as he fights his.  But he's said to me what I'm saying to you.  Not your fault man.

Mike, the sentiment truly is appreciated.  Honestly so.  But don't give it a second thought.  We're not our brother's keeper.  You're not a single minded zealot who'd rather damn the user before questioning the company.  You're just a fair minded guy who was telling people things he'd thought would work well for them.  No foul there  :2vrolijk_21: .
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just-us-6

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Re: TMAT II
« Reply #46 on: August 04, 2007, 07:21:19 AM »

I have the muscle 113 kit in my bike along with the Thundermax w/AT, My initial dyno showed 109 hp and 114 TQ. My dealer doesnt know how to tune the Tmax and was only able to get me to 111 HP and 121 TQ. Still not what I was expecting out of this build! I am headed to Sturgis as I type this, Is there anybody that can tune this while I am at Sturgis? Right now I am looking at about $1000 per horsepower over what I had from my 103 w/ racetuner and Rineharts. Somebody please help me find a tuner for my Tmax while I am at Sturgis.
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Twolanerider

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Re: TMAT II
« Reply #47 on: August 04, 2007, 12:23:14 PM »

I have the muscle 113 kit in my bike along with the Thundermax w/AT, My initial dyno showed 109 hp and 114 TQ. My dealer doesnt know how to tune the Tmax and was only able to get me to 111 HP and 121 TQ. Still not what I was expecting out of this build! I am headed to Sturgis as I type this, Is there anybody that can tune this while I am at Sturgis? Right now I am looking at about $1000 per horsepower over what I had from my 103 w/ racetuner and Rineharts. Somebody please help me find a tuner for my Tmax while I am at Sturgis.

SCRM used a tuner in Florida.  Howie has found one in upstate NY.  If you check in the fine print of the Thundermax instructions one of the "features" of the Thundermax is "acquiring the necessary proper tuning allows excellent excuse for continental travel."  Oh, and if you ask Zippers to make good on the hyperbole of their promise of the Autotune, that the system especially when matched to a set of engine components specifically matching their map will "tune itself," they'll gain a sudden case of idiopathic deafness and be, therefore, unable to answer you.  I say idiopathic deafness on their part as I assume it must be a pathology.  Certainly they wouldn't be dicks like that on purpose.
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Rhino

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Re: TMAT II
« Reply #48 on: August 05, 2007, 10:01:13 PM »

And just a reminder, not everything you read on the internet is true.

Rhino(one of the die hard Zippers fans)
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Twolanerider

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Re: TMAT II
« Reply #49 on: August 05, 2007, 10:03:56 PM »

And just a reminder, not everything you read on the internet is true.

Rhino(one of the die hard Zippers fans)

That's true, I read testimonials online of customer support.
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SBB

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Re: TMAT II
« Reply #50 on: August 05, 2007, 10:13:17 PM »

And just a reminder, not everything you read on the internet is true.



Ronnie

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GMR-PERFORMANCE

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Re: TMAT II
« Reply #51 on: August 06, 2007, 05:12:21 PM »

I know I posted on this but it seems to be gone?? Any ways I get a bit hackled when some one says the T-max and the DTT are very close. In fact that may appear to be the truth but fact is they are not close.  I could write pages on it but,... those that have the t-max and like it great.  We have installed both and the bottom line is we have installed and sold over 160 DTT's since first of the year. Approx 60% we installed, I have had customers switch from the t-max as they wanted something that they had FULL access to the entire program, customer support. We will give you any all you need, have a issue that you just cannot get handled call us, if I am unable to help you over the phone zip the data log and current map and send it to me. I will then call you up and we will go over the files while on the phone and you can make the changes of I will and re send it to you.  We have a large amount of calls forward direct from DTT to help with customer service as we have gotten so good at tuning them.

I do not think there is a system that is the "perfect" set up, but from the ones I have used I think the DTT is as close as you can get. The new tcfIII is improved over the II system. It will now log a min of 60 minutes of data, and has some other minor changes to it. At this point there has not been one single bike that we could not tune with it. That includes basic stock bikes to 131 inch engines with huge cams, high compression, wild pipe set up as well. All have tuned very good, in fact we did one with some pipes that I never though would tune well.  DTT is working on another new version that will be an auto tuning ign set up as well. Look for it towards the end of the year.


We are able to tune a bike with a new build to a very good Afr curve in less than 40 miles of riding. When we do builds we will build the customer a base map, most are within 13.2-13.8 Afr within 30 miles.

I think the biggest issues with the T-max is lack of user control and the need for a extremely close base map. A dtt is a alpha n table based system and will work with everything we have tried thus far. and with the amount we do we see tons of different combos. Nothing has gone bad so far, and we have put together some kits that a t-max would not handle, we tried and tried. Pulled the system installed a DTT and we are up and running with no issues at all.

This is not to bash a certain product as we do not make either one , but then again Zippers does not make theirs either so that may be some of the problems with getting good tech help from them. As far as the DTT goes and being hard to tune or the soft ware is difficult??  It is laid out in very basic instructions , that are provided.  The biggest thing with the DTT is reading the data logs. You look at them and you will see where you have to change something that the auto tune is not getting.  As well many do not ride the bike correctly on both systems to allow it time to tune that area. You have to ride in that area not ride through it.  We still tune many with the t-max system and from what I see many think they can just go out and ride it well to a certain point but riding in a problem area allows the system to see what is going on and then make a changes. If you rip through that area it may only get to see a very small portion of the problem and not be able to make enough changes.

 Here is a example of how well the DTT will work. Bike is a 06 ultra with a 26 Andrews cam 95 inch kit and slip ons from Harley.  That seems simple enough right?? how about we tuned the bike in less than 80 miles. Now that is more miles than normal,... but the catch is that he has a trailer. We did the base tune with out trailer, then hooked it up loaded the bike down and the trailer and did some more testing.  I was surprised that the map was not off by very much in fact less than 4 % either way.   The customer was planning a trip to Alaska so we spent extra time to ensure that the map was spot on. We really did not need to as it turned out. He rode the bike up and back putting on a tad over 4500 miles on his entire trip. When he got back the map needed only one area of change and it was less than 1.5% the area was in the upper rpm range under extreme load.  I asked if he had any running issues . He just smiled and said the bike ran like a top and had never run better. Now he was a race tuner guy first the local hd dealer could not get it right , then he tried the t-max with the trailer again no go. It was not able to make the changes needed.  The trailer is a tough tune for any one on a dyno , first one we had done for the trailer.  I was impressed.  Now the t-max did fine on his bike without trailer. 
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just-us-6

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Re: TMAT II
« Reply #52 on: August 14, 2007, 03:03:20 AM »

Well I went to the Zippers display twice while at Sturgis. They checked out my Tmax and said they saw some things that my dealer had done, like disabling the auto tuning of the timing so it was running the same timing across the entire rpm band, which I would imagine would account for my fairly good torque low in the rpm band, but not very good horsepower up higher due to no timing advance higher in the rpm band? Is this assumption on my part correct? :nixweiss: I was to check back with them the next day, so that they could verify which throttle body I had and see if they could find somebody with a dyno at Sturgis that would be willing to check our results and make sure everything was right. I went back the next day, and told them that it did seem to be running better, but they had not been able to check on the other things for me yet. Even though I changed my and my friends plans for the day to make the trip over there, I didn't say anything, because I figured they were probably extremely busy, being Sturgis and all. I then left my cell phone number with them, with a promise from them to call me that afternoon on whether they had found a dyno or not and to whether we needed to make changes to the map because of the throttle body. I stressed to them that I wanted a call back either way. Much to my dissapointment, I never received a call back! If anybody knows of anyone anywhere near Illinois that knows how to set this thing up, please let me know! I need help, I have a considerable investment in this, and I don't have the skill or knowledge to mess with it myself. I want to take it somewhere, get it set up properly, have it checked on a dyno, and be done with it and ride.
Thanks Brad
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Unbalanced

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Re: TMAT II
« Reply #53 on: August 14, 2007, 07:10:46 AM »

Just Us 6

I know that neither of which I am about to type is the answer you will really want to hear, but still choices for you.  Call Zippers ask for John Kitzmiller.   Ask him to give you a tuners name in your area or close to it.

If that is a no go another choice might be biketoberfest.

Any chance you will be coming down to Florida for Biketoberfest.  If you are you should call Jim at Bragging Rights.  Braggingrightsmobiledyno.com

Call Jim Brown at 352-536-3631 for appointment.
mailto:jim@braggingrightsmobiledyno.com

-harry
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naitram

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Re: TMAT II
« Reply #54 on: August 15, 2007, 09:51:22 AM »

this thread has been moderated, those that chose to continue to push it after repeated warning consider this the last warning. if you cannot participate in a technical discussion of the TMAT without blatant insulting or threatening eachother then do not reply to this thread. any additional moderation of this thread will include a short term suspension form the site
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Twolanerider

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Re: TMAT II
« Reply #55 on: August 15, 2007, 10:07:19 AM »

Well I went to the Zippers display twice while at Sturgis. They checked out my Tmax and said they saw some things that my dealer had done, like disabling the auto tuning of the timing so it was running the same timing across the entire rpm band, which I would imagine would account for my fairly good torque low in the rpm band, but not very good horsepower up higher due to no timing advance higher in the rpm band? Is this assumption on my part correct? :nixweiss: I was to check back with them the next day, so that they could verify which throttle body I had and see if they could find somebody with a dyno at Sturgis that would be willing to check our results and make sure everything was right. I went back the next day, and told them that it did seem to be running better, but they had not been able to check on the other things for me yet. Even though I changed my and my friends plans for the day to make the trip over there, I didn't say anything, because I figured they were probably extremely busy, being Sturgis and all. I then left my cell phone number with them, with a promise from them to call me that afternoon on whether they had found a dyno or not and to whether we needed to make changes to the map because of the throttle body. I stressed to them that I wanted a call back either way. Much to my dissapointment, I never received a call back! If anybody knows of anyone anywhere near Illinois that knows how to set this thing up, please let me know! I need help, I have a considerable investment in this, and I don't have the skill or knowledge to mess with it myself. I want to take it somewhere, get it set up properly, have it checked on a dyno, and be done with it and ride.
Thanks Brad


That's unfortuante Brad.  Though of equal or perhaps even greater misfortune is that this seems not a unique experience.  The company's support efforts have too often been poor at best.  Often all but nonexistent.  Too often have been little more then lip service and pacification in what seems at least to be little more then an attempt to put people while avoiding a real effort.

Some have had good luck with them.  Too many, however, have not.  The TMax product seems a promising bit of hardware.  When it is deficient in service, however, and when you're tied to one source for support the product and that support become intertwined.  The product is no better then the assistance provided to make it work.  And that assistance has too often proved to be sorely lacking.

Sorry you've had to deal with this.  Good luck on getting it sorted out.
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Deuce Bigelow

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Re: TMAT II
« Reply #56 on: August 15, 2007, 12:09:39 PM »

Well I went to the Zippers display twice while at Sturgis. They checked out my Tmax and said they saw some things that my dealer had done, like disabling the auto tuning of the timing so it was running the same timing across the entire rpm band, which I would imagine would account for my fairly good torque low in the rpm band, but not very good horsepower up higher due to no timing advance higher in the rpm band? Is this assumption on my part correct? :nixweiss:


I think you misunderstood something, the Tmax doesn't autotune timing.........
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Rhino

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Re: TMAT II
« Reply #57 on: August 15, 2007, 05:19:53 PM »

Well, to try this again, while keeping it technical, I hope this helps some understand the TMAX a little better:

The TMAX timing is set from the base map. Base maps are available for specific builds, hopefully your bike is in that list.  Base maps go through a lot of testing, and variables do exist, although minor.  The autotune is designed to follow the AFR either in the map, or one that YOU create. It is programmed from the software, into the ECM, and that drives the bikes parameters. The same with timing. If you want to change it, you can.  People do not understand and overrate the TMAX as a cure all, a literal autotuner, fixing whatever you think is wrong. It is not, and does not claim to be a repair device.  However, the Maps are what drives the device, and is chosen by YOU the rider for the bike and combination you have. Again, the Autotune is designed to follow the pre programmed map. The Autotune part of the TMAX compensates automatically for different conditions, variables like altitude, density, temperature. It adjusts accordingly to make sure that it always follows the targets that are pre-set in the MAPS.  This is what sets the TMAX apart, maps and autotuning as described.

The majority do not need to tweak the TMAX install at all, since Zippers did use each element of a build to design the MAP on each combination they have made available.   IF your build is different, for example, you decided on a larger ThrottleBody, or an exhaust different than the selections available on existing MAPS, why, it is very clear that one of their maps do not make an exact match to your stuff.  THEREFORE, just like most other devices, PC, DTT etc, you can use the DYNO to exact the performance from that build.  

Bottom line is that the TMAX autotunes to the data it is provided with, and compensates thousands of times per second to make sure the afr, timing, trims, etc are on track at all times in any environmental condition, (assumming you are using wide band sensors and autotune enabled).  

It will not tune an engine automatically. That is where I see many thinking it does. And there is resulting confusion.  Zippers and Thunderheart actually make the units, and test them extensively. Too many people start thinking this device does more than I explained. Now, even with a good BASE MAP, if you are not confidant that the MAP is doing all it can for your particular build, you can put it on a dyno. The only thing your dyno will do, is confirm AFR with a sniffer, (but it does not need that due to its internal and 02Sensors), and your torque and HP readouts. Making adjustments to the timing and AFRS on the TMAT can make a difference, if you change them, IF you realized a gain on the DYNO with changed settings. So, maybe you can tweak 1hp more, or advance or retard timing a hair due to the differences in BASE MAPS and your bike idiosyncrasies. Anyway the changes now can be saved as your personal map.  Is it worth it? To me, the only thing a DYNO does is give me run numbers, not used for tuning sessions. But like I said, IF I felt there was more, I could use the Dyno and play with the TMAX.

The adjustments could not be simpler on the TMAT, and all regions of tuning are accessible in the advanced format, normally a trained user application. If you don't know tuning, you can make mistakes with the advanced, and that would be a very bad thing. But now, with the new software, the consumer version, you can access individual timing pages too.   With the Zippers product, IF your build has a Zippers Map Number, you don't need a dyno investment. And writing maps is best left to a professional that can work in all dimensions of tuning at the same time.  Those are a very rare breed indeed, but there are a few out there, and a few on this board I am sure, or at least connections enough to understand the writing of maps.  Because the TMAT has the auto-tune(or autofollowing feature) the map writing side is sophisticated. But writing a map on a SERT is not an easy thing on its own either. Most dealers that have invested in a Dyno will want to sell that time. Common sense. And then, it would come in handy IF there is no build map for what you have.  But then, you can choose from a variety of tuning devices, Dyno time would be a requirement in any case.

Finally, Zippers has a problem with customer relations, more so when they get busy. Their product has been an attractive option for thousands of riders, and they can barely keep up.  I am confidant they are working on those solutions, but they do not react as quick as many of us would like, no doubt.  It is not a reflection on the product, thank goodness, but rather that customer servicing thing. I get mixed feelings when I know they have an amazing product, and not enough staff to cover the bases.

Rhino
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Twolanerider

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Re: TMAT II
« Reply #58 on: August 15, 2007, 08:23:31 PM »

The majority do not need to tweak the TMAX install at all, since Zippers did use each element of a build to design the MAP on each combination they have made available.   IF your build is different, for example, you decided on a larger ThrottleBody, or an exhaust different than the selections available on existing MAPS, why, it is very clear that one of their maps do not make an exact match to your stuff.  THEREFORE, just like most other devices, PC, DTT etc, you can use the DYNO to exact the performance from that build.  


Finally, Zippers has a problem with customer relations, more so when they get busy. Their product has been an attractive option for thousands of riders, and they can barely keep up.  I am confidant they are working on those solutions, but they do not react as quick as many of us would like, no doubt.  It is not a reflection on the product, thank goodness, but rather that customer servicing thing. I get mixed feelings when I know they have an amazing product, and not enough staff to cover the bases.


The majority may not need to tweak it at all. Enough have had to, however, to make the question something more then simply academic.  In fact it's a statisticaly significant cohort making it a very real question.  Even when the builds have been exactly and precisely a combination to match those ostensibly matching the map in question and supplied by Zippers things do not always work seamlessly.  Whether this should be the case or not is simply irrelevant.  It just is.  Even within this small group of people we've seen it enough to know it's real.

This brings one to the second question.  The support.  If the system is working fine the support is irrelevant.  Unneeded support always seems stellar.  You don't notice you're not getting something you've never asked for or needed.  If you do need a hand, however, one can find him or herself in a difficult position when using a primary system from a dedicated single manufacturer that 99% of the rest of the world can't or won't service (and might even use as an excuse not to attempt other types of diagnostic service).

The system has promise.  It most certainly is impressive in that regard.  It most certainly is not automatic though.  Those times when it is not automatic the distinction between a hardware problem and a support problem are irrelevant.  It does not matter how impressive the hardware might be if the vendor can't or won't make it work well for you.  This vendor unfortunately has significant problems in the support arena.

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naitram

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Re: TMAT II
« Reply #59 on: August 15, 2007, 09:42:11 PM »

The majority may not need to tweak it at all. Enough have had to, however, to make the question something more then simply academic.  In fact it's a statisticaly significant cohort making it a very real question.  Even when the builds have been exactly and precisely a combination to match those ostensibly matching the map in question and supplied by Zippers things do not always work seamlessly.  Whether this should be the case or not is simply irrelevant.  It just is.  Even within this small group of people we've seen it enough to know it's real.

This brings one to the second question.  The support.  If the system is working fine the support is irrelevant.  Unneeded support always seems stellar.  You don't notice you're not getting something you've never asked for or needed.  If you do need a hand, however, one can find him or herself in a difficult position when using a primary system from a dedicated single manufacturer that 99% of the rest of the world can't or won't service (and might even use as an excuse not to attempt other types of diagnostic service).
The system has promise.  It most certainly is impressive in that regard.  It most certainly is not automatic though.  Those times when it is not automatic the distinction between a hardware problem and a support problem are irrelevant.  It does not matter how impressive the hardware might be if the vendor can't or won't make it work well for you.  This vendor unfortunately has significant problems in the support arena.





ive never dealt with this vendor but i would expect that the same issue would arise with most anything thats not H-d, or widly adopted like Power Commander. i have kept my SERK basicly stock for that very reason. if i have a problem i want to be able to roll into any dealer and not have them refuse to do service
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