I'm glad you were able to talk to someone and receive an answer to the question that had not been answered to date. You can tell they are not telling the truth, their lips are moving.
I too contacted Harley Davidson Customer Service regarding my 07 FLHRSE3 spewing oil from the rear head gasket area (of the last crated motor with 5899 miles on it) to the tune of 1/2 quart in 85 miles, unlike you, I was shuffled off to the voice mail of Bob Dwyer (Rusty), due to my sending the HD Survey praising my dealership and techs and ripping the Motor Company a new one, my file is open for supervisors only to handle. Bob Dwyer / Rusty, if you are trolling this site give me a call, since your to busy to retuirn calls during your business hours.