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[AXIL]

pokerpig,  all i can say is bull feathers!!!  the super tuner is the same thing as the old race tuner , as far as your your tuneabilaty

[AXIL]

pokerpig, my last reply is incomplete, my computer keeps coming and going, i cant get a reply in with out it going haywire ill try tomorrow.  please bear with me,  axil

[stekat]

Mine was installed by the dealer after my engine replacement and the stated my SERT would not affect my warrantyMark

A good friend of mine was told the exact same thing by our dealer.  Naturally the engine ultimately failed (not SERT related).  When "Tech Services" was contacted for warranty authorization, my friend was told his warranty was VOID because he had a race tuner on it.  When Tech Services was informed that the dealer put it on the bike and said it would not affect his warranty, Tech Services said "it doesn't matter what the dealer said, the customer is ultimately responsible regardless".  Needless to say, he had to pay for the repair ($1200) and an extra $150 to reinstall the factory map to reinstate his warranty.

I know others of you have had better luck with Tech Services, but with a SERT we're playing roulette.  He might have an action against our dealer, but Harley says their not liable.  Harley will look for and use ANY excuse to void a warranty if they possibly can.

[Gone Fishin']

(...)
My dealer talked me into the PCIII and it would not marry with my 08 SEUC so they offered to trade me no charge for a Super SERT pending the release so I am waiting now 6 weeks. Any factual first hand info you may have would be appreciated.
(...)

Just for reference: I am running the PC III on my '08 SEUC, and with excellent results.

Ride safely,
Louis

[bisounours]

Just for reference: I am running the PC III on my '08 SEUC, and with excellent results.

Ride safely,
Louis

Look here : http://www.cvoharley.com/smf/index.php?topic=21492.0;all
reply #16

I hope the link always available.

 

Jacques

[grc]

A good friend of mine was told the exact same thing by our dealer.  Naturally the engine ultimately failed (not SERT related).  When "Tech Services" was contacted for warranty authorization, my friend was told his warranty was VOID because he had a race tuner on it.  When Tech Services was informed that the dealer put it on the bike and said it would not affect his warranty, Tech Services said "it doesn't matter what the dealer said, the customer is ultimately responsible regardless".  Needless to say, he had to pay for the repair ($1200) and an extra $150 to reinstall the factory map to reinstate his warranty.

I know others of you have had better luck with Tech Services, but with a SERT we're playing roulette.  He might have an action against our dealer, but Harley says their not liable.  Harley will look for and use ANY excuse to void a warranty if they possibly can.

Harley can say anything they want, and as we all know they spout BS on a daily basis.  Did your friend enlist the aid of an attorney familiar with warranty law?  If he had, I believe you would have seen tech services back off real quick.  The laws are there exactly because of chit like this, but consumers still have to be informed and willing to fight for their rights.

BTW, don't you find it a little strange that a dealer modification results in a blanket voiding of the warranty, but if you pay them to reinstall the original calibration your warranty magically resumes as if nothing happened?  What about all that damage to other parts that obviously occurred due to that illegal modification but didn't show up yet?  You know, all that extra power that has brought the clutch and trans to the ragged edge of failure.  Are they going to go back and cite the past modification, documented on the engine repair order, to once again jerk him around? 

To paraphrase Hoist, FTW and FHD. 

Jerry

[springer-]

To paraphrase Hoist, FTW and FHD. 

Is this an ICP reference?

[Capo]

Just for reference: I am running the PC III on my '08 SEUC, and with excellent results.

Ride safely,
Louis

Louis thank you and the info I am getting is "Power Commander has determined that the ability of the PCIII to marry to the ECM is vehicle specific" So while that statement seems odd that is their story and they're stickin to it

[grc]

Louis thank you and the info I am getting is "Power Cpmmander has determined that the ability of the PCIII to marry to the ECM is vehicle specific" So while that statement seems odd that is their story and they're stickin to it

It is odd.  Who is actually making that statement, the dealership or the Power Commander folks?  And that expression, "marry to the ECM" is not one that is normally associated with a PC.  It's not like a SERT dongle that electronically "marries" to the ECM.  I sort of wonder if perhaps they were trying to use a previous version of the PC that won't physically connect to the new ECM, and that's what they are calling "marry"?

Either way, the new SERT and the new PC are both available now, so you can go back to the old advice given often on this site:  find a tuner you trust and use whichever tuning device he recommends.

Jerry

[Gone Fishin']

Look here : http://www.cvoharley.com/smf/index.php?topic=21492.0;all
reply #16

I hope te link always available.

 

Jacques

Bonjours Jacques,

This thread deals with the SERT, but not with the PC.

Ride safely,
Louis

[DESERTBEAR54]

There are no bugs in the SERT. The bugs are in the Tech that obviously doesn't know how to Dyno a bike correctly!!!! I have had a SERT on my 08 SEUC since NOV 07 and it was dialed in correctly and did not cause my oil leak on the rear cylinder. I did have to wait a few weeks for new mapping on the 08 SEUC but Harley(MOCO) released that mapping and they incorporated that download on my bike.

[bisounours]

Bonjours Jacques,

This thread deals with the SERT, but not with the PC.

Ride safely,
Louis

Sorry Louis,

I've made a mistake !
It was not for you in this thread 

Best regards
Jacques

[Capo]

It is odd.  Who is actually making that statement, the dealership or the Power Commander folks?  And that expression, "marry to the ECM" is not one that is normally associated with a PC.  It's not like a SERT dongle that electronically "marries" to the ECM.  I sort of wonder if perhaps they were trying to use a previous version of the PC that won't physically connect to the new ECM, and that's what they are calling "marry"?

Either way, the new SERT and the new PC are both available now, so you can go back to the old advice given often on this site:  find a tuner you trust and use whichever tuning device he recommends.

Jerry

Jerry the dealer wrench told me that was what power commander told him after he spent hours trying to tune the bottom end and the word may not have been marry but I remember clearly vehicle specific. I emailed the part numbers and details from  Springer to the Sales Manager and have had no reply.

[porthole]

It is well documented here on the site my issue with a SERT - bent valve - and a dipchit tech person denying my warranty.

In the end my bike was fixed under warranty. Just have to educate the knuckleheads out in Milwaukee once in awhile.

[pokerpig]

There are no bugs in the SERT. The bugs are in the Tech that obviously doesn't know how to Dyno a bike correctly!!!! I have had a SERT on my 08 SEUC since NOV 07 and it was dialed in correctly and did not cause my oil leak on the rear cylinder. I did have to wait a few weeks for new mapping on the 08 SEUC but Harley(MOCO) released that mapping and they incorporated that download on my bike.

To be clear, the bug was in the software for the dyno computer, not the sert itself.