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[BIGDOG]

I finally snapped, I own the Flag Ship Motorcycle of the Harley Davidson line and I can't ride it because of bull chit problems from cost saving , Penny pinching , bad part testing crap. I also own stock in the compony and as an investor I want them to make money over the long run not some now and then go out of business.
So I got on the phone and called customer service , I gave them my name and explained that I not only own stock in the company I have also had 5 new bikes sense the year 2000 and I am not happy about the whole situation. The gentleman on the other end of the line ran my name and sure as can be they have a list of all the bikes I have bought. {a little creepy}. The gentleman told me he was sorry for the problems and that he would pass my thoughts and information on to the powers to be. He assured me they are well aware of the problems and that they are working hard to fix them. He also thanked me for calling and letting them know what my thoughts were. SO you say what is your point! I would like to suggest you all call 414-343-4056 Connect with engine warranty , when you get put on hold Wait a minute or two then press 0 and customer service will answer. Tell them you don't expect to have them do anything but you do want to go on record as saying how you feel about the whole situation. Anyone that has bought a 2007 or 2008 please call let them know they risk loosing high end customers then come back and post that you did so. Let's see if we can get 500 or 1000 or More dissatisfied customers to speak up. 
PLEASE CALL 414-343-4056 Tell them what you think.

[murphy]

You can tell em that CVO Harley have recently submitted some posts about Victorys!

Your right, with the money we put out on these things you would think they would bump up the quality control dept!

[ultrafxr]

You can tell em that CVO Harley have recently submitted some posts about Victorys!

Your right, with the money we put out on these things you would think they would bump up the quality control dept!

I'm no manufacturing expert or process engineer but I think the problem (at least with our 110s) is in engineering and product development vs quality/process control.  The suppliers can provide the proper parts as per specs and they can be assembled perfectly but if they're chit to start with no amount of quality can overcome that.  Ditto for the early TC cam bearing failure and the cam chain tensioners.  Chit from the get go.

[skreminegul07]

I finally snapped, I own the Flag Ship Motorcycle of the Harley Davidson line and I can't ride it because of bull chit problems from cost saving , Penny pinching , bad part testing crap. I also own stock in the compony and as an investor I want them to make money over the long run not some now and then go out of business.
So I got on the phone and called customer service , I gave them my name and explained that I not only own stock in the company I have also had 5 new bikes sense the year 2000 and I am not happy about the whole situation. The gentleman on the other end of the line ran my name and sure as can be they have a list of all the bikes I have bought. {a little creepy}. The gentleman told me he was sorry for the problems and that he would pass my thoughts and information on to the powers to be. He assured me they are well aware of the problems and that they are working hard to fix them. He also thanked me for calling and letting them know what my thoughts were. SO you say what is your point! I would like to suggest you all call 414-343-4056 Connect with engine warranty , when you get put on hold Wait a minute or two then press 0 and customer service will answer. Tell them you don't expect to have them do anything but you do want to go on record as saying how you feel about the whole situation. Anyone that has bought a 2007 or 2008 please call let them know they risk loosing high end customers then come back and post that you did so. Let's see if we can get 500 or 1000 or More dissatisfied customers to speak up. 
PLEASE CALL 414-343-4056 Tell them what you think.

Bigdog, we have posts urging callsto CS for well over a year.  I would suggest that everyone going in for the recall or leak open a ticket foirst.  Having an open ticket gives you visibility and the ability to request the torque spec be increased by 5 lbs etc on the heads. 

[BIGDOG]

Bigdog, we have posts urging callsto CS for well over a year.  I would suggest that everyone going in for the recall or leak open a ticket foirst.  Having an open ticket gives you visibility and the ability to request the torque spec be increased by 5 lbs etc on the heads. 

I remember the thread , but if every one was to take a moment and call , you will be on record not just with a recall notice but showing your concern for their company and toward future purchases. Any one that gets a recall is going to complain and there for is taken lightly. You are dealing with the dealer on a recall . With a phone call you will be dealing with the factory and they will actually listen to the consumer more than they will the dealer. It sure would get their attention and that would be a good thing.

[Hoist!]

I remember the thread , but if every one was to take a moment and call , you will be on record not just with a recall notice but showing your concern for their company and toward future purchases. Any one that gets a recall is going to complain and there for is taken lightly. You are dealing with the dealer on a recall . With a phone call you will be dealing with the factory and they will actually listen to the consumer more than they will the dealer. It sure would get their attention and that would be a good thing.

Wanna buy a bridge? Get the fire extinguisher to get that smoke they blew outta your ass!

Hoist!

[BIGDOG]

Now that Hoist has had his say ,look at it this way . If 500 CVO owners were to call , that would represent approximately $20,000,000.00 in potential sales. [20 Million] If 500 people were to call in a one month period that would be 23.8 calls per day. That is enough money and disruption to business that Harley would understand that we are looking for a proper fix and we are united in our position. The alternative is to be part of the silent majority and get nothing done because you can't take the time to call. I hope you take action but if not , you are sure to get the response from Harley you deserve.

[FNGw/08SERK]

BigDog,

I, like many have made phone calls. Several. IMHO, for what it's worth, the customer service center is not only ill equipped to handle our concerns it is by company design. While I discussed my most recent concerns with them I was instructed to write a letter as each and everyone is read and evaluated by whomever it's addressed. It was suggested that this is the "only" way to receive the attention we may desire.

Not much of a letter writer here but have every intention to submit a written hardcopy chronicling my SNAFU and addressing a copy to each member of the Board of Directors. A little more work but curious about the response it may or may not solicit.

All Board members name title and address can be found on the MOCO's website.

Howie

[BIGDOG]

BigDog,

I, like many have made phone calls. Several. IMHO, for what it's worth, the customer service center is not only ill equipped to handle our concerns it is by company design. While I discussed my most recent concerns with them I was instructed to write a letter as each and everyone is read and evaluated by whomever it's addressed. It was suggested that this is the "only" way to receive the attention we may desire.

Not much of a letter writer here but have every intention to submit a written hardcopy chronicling my SNAFU and addressing a copy to each member of the Board of Directors. A little more work but curious about the response it may or may not solicit.

All Board members name title and address can be found on the MOCO's website.

Howie

Congratulations and thank you for your input , I to will write. We all need to do both and make a difference.

[Boatman]

Wanna buy a bridge? Get the fire extinguisher to get that smoke they blew outta your ass!

Hoist!

I agree with Howie.  The only thing worse than having 110 engine problems would be a customer service rep for the MOCO..  They say what they are programmed to say.  The MOCO doesn't think their is a problem-that's the problem.  Their 110 customers are/were their R&D on this engine.   

[BIGDOG]

I agree with Howie.  The only thing worse than having 110 engine problems would be a customer service rep for the MOCO..  They say what they are programmed to say.  The MOCO doesn't think their is a problem-that's the problem.  Their 110 customers are/were their R&D on this engine.   

DON"T TELL ME TELL THEM !!!!!!!!!

[PHAZE]

I like the letter writing idea.  Maybe a "CONCERNED CVO OWNER" letter.  Someone could write it and post it as a Word document.  Then it would just be a cut and paste process to have the letter.  Sign 'em, stamp 'em, and send them off.  The board members could also be listed here on the site.  Let's start a letter writing campaign.  I think 500 or more letters on someone's desk would get some attention and especially if they came from current CVO owners.  I've owned three CVO bikes, but I won't be in line for another one until I know the MOCO has their act together on these 110 problems. 

[Buvy]

Now that Hoist has had his say ,look at it this way . If 500 CVO owners were to call , that would represent approximately $20,000,000.00 in potential sales. [20 Million] If 500 people were to call in a one month period that would be 23.8 calls per day. That is enough money and disruption to business that Harley would understand that we are looking for a proper fix and we are united in our position. The alternative is to be part of the silent majority and get nothing done because you can't take the time to call. I hope you take action but if not , you are sure to get the response from Harley you deserve.

Is that you George?

Even if you assume 35k all CVO bikes that gets you to 17.5 mil, I think the only CVO bike that is 35k is the ultra

Also if 500 callers were to call in February of a non leap year month you are looking at 17.86 calls per day.

[Buvy]

What I would really like to see from the CVO line is customization options and I think that's more than fair.

I mean you should be able to choose from a specific set of CAMs, throttle bodies, heads, exhaust, race tuners, etc and just like a car some would cost more than others.

Then we wouldn't have to fork over so much GD money on replacing chit.

[VaEagle]

I would think the call/letter writting campaign may make the board members take notice of problems but it still allows for things to swept under the table somewhat. The MOCO thrives on PR and it's perceived image. If copies of the letters are sent to all the media outlets such as the motorcycle magazines and organizations such as National Highway Transportation Safety and Consumer Safety it may make the MOCO set up and take notice.
I know the magazines get their exclusives,test vehicles and advertising dollars from the major companies and that they have a tendency to think that a complaint is an isolated problem. Maybe if the editors started getting hundreds of letters they would wake up too?