Ok here is the text of letter I just wrote tonight that I do think I will send - if it gets any where near Mr. McCaslin I will be very surprised.
Mr. McCaslin,
Thank you for the book. It looks to be a fine book that I will enjoy on several rainy afternoons this winter. I bought my CVO because I thought it would represent the best that Harley-Davidson had to offer. I have had multiple issues with my 110” engine, and my screaming eagle road king in general. So much so that I do not trust that the free upgrade can truly fix what is wrong with this motorcycle.
I felt so strongly about this that I went out and rode several of your competitor’s motorcycles. Some I liked most I did not. The one’s I liked were not good enough for me to completely give up on Harley-Davidson.
I have however given up on the 110” product line. Through, an understanding dealer, whom was willing to give me several breaks I am purchasing a 2009 FLHR. I am having several upgrades installed at delivery including a 103 kit. This motor has a longer track record and from my research has not had the problems that the 110” has.
All of this has left a bitter taste in my mouth, and it is not from some fine Milwaukee hops! This adventure has cost me time, money and an endless amount of frustration. It is only the understanding dealer noted above and my disdain for conflict, drama and frustration that has kept me from pursuing my state’s lemon law to settle this matter. I hope that you truly make the changes that are necessary to make sure that, as you say in your letter, customers of Harley-Davidson receive the best products and the highest standards of service. Currently this is not my view of the state of your business. Although I have bought another Harley at this point in time your apology and a book, for my inconveniences just do not seem to be enough.