Reading the posts in this thread, I sense a great deal of frustration. I am happy with my dealer and the service and the prices. But this is not what I wish to convey here.
I am convinced that more than in any other business relation, for your dealer relationship the success is based on managing them well. We have a proverb, which translates somewhat into "How you shout into the forest, that is how you will receive the response". It has never hit the nail more on the head, than with Harley dealers. A while ago we had a similar thread and people commented on how the build a relationship with not only the owner or the sales person, but also with the service manager, the guy who actually works on the bike, even the chicks in the clothes department. I think that is crucial. You may say, for my money I should have enough leverage in just being a customer. Well with Harley dealers that does not work in my experience. The Harley dealer is a place where you have to start building a relationship with the people who work with you and on your bike.
Comments please!
Ride safely,
Louis