I complained about excessive oil consumption during the first 5,000 miles of running my '04 SEEG but was told the factory wouldn't consider it under warranty. After returning from Sturgis I could hear a noise from the top end and the Service Manager, Colby Craddock, at Fullerton H-D went to bat for me with the freakin' factory. The fix had to be done in phases, though. The first phase, after agreeing there was a potential problem, was to take the top end apart and measure everything. In my case the factory sent a set of rings so that if that was all that was wrong the dealer could re-assemble and have me on the road again, quickly. Once apart, the cylinders and pistons were measured and it was determined to have excessive tolerance and a new set had to be ordered. I had a little down time but ended up with new pistons and cylinders...under warranty. Problem solved. This dealership has been fantastic with regard to all of my anal retentive issues.