I had mine in for the GPS for the 3rd time today. This was the 2nd new module that they have gotten me. The first one wouldn't go past a screen that said "Please see dealer". This one acquires satellites quickly, but it won't go past the screen that says "please insert navigation CD". It won't recognize that there is a disc in there. A regular CD works fine for music, but the NAV CD does nothing. You cannot get to any other NAV screens. I tried reloading the radio software to see if that might work, but no luck there either. I now have no GPS at all. At least with the last one, I had something that at least worked occasionally. They ordered me a 3rd new module now. I told them this is the last chance. If it doesn't work, I want them to take the module, compensate me for it, and I'll buy a Zumo. This is freakin ridiculous. I wasted an entire day at the dealer, as well as the shop wasting their time on this. If they don't get it right with this next one, I don't see any other recourse than to get very demanding about a resolution.
First, has anyone had this latest problem...won't read the NAV CD? Second, since I have no confidence that they are going to get it correct, is there someone at Harley that I should contact or should I be telling the dealer how I want this resolved and let them make the call to try to get a resolution?