Here's what I received from Bub regarding the new/improved/badda-bing/badda-boom mounting bracket, looks like they 'get it'  as far as customer service in this day and age.
From: karen@bubent.com [mailto:karen@bubent.com] 
Sent: Wednesday, November 30, 2005 12:36 PM
Subject: FW: Parts Exchange
I will enter an order to ship you the new bracket @ no charge.
Karen McRobbie 
Warranty Dept. 
BUB Enterprises 
180 Clydesdale Court 
Grass Valley, CA 95945 
1-800-934-9739 
Fax (530) 273-3406 
Operating Hours Monday –Friday 
8:00am-3:30pm Pacific Standard Time 
-----Original Message-----
Sent: Wednesday, November 30, 2005 12:48 PM
To: karen@bubent.com
Subject: RE: Parts Exchange
 
Thanks Karen! Do you want the other bracket (KR5-1001) returned?
Joe
------------------------------------
No thanks.
Karen McRobbie 
Warranty Dept. 
BUB Enterprises 
180 Clydesdale Court 
Grass Valley, CA 95945 
1-800-934-9739 
Fax (530) 273-3406