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Author Topic: SERG Paint Defect Question  (Read 3360 times)

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laynlow

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SERG Paint Defect Question
« on: August 16, 2009, 07:42:03 AM »
My 2009 SERG (O/B) has dust/particle under the clear at the front of the fairing. You can see it as well as feel it. I went to my dealer and they took some pic's of it to send to the local HD rep. IYHO, what to do think the right customer service response should be from HD?
If they tell me they're going to try and fix it somehow, I'm not sure that's acceptable to me. . .

Thanks!
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LarryB

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Re: SERG Paint Defect Question
« Reply #1 on: August 16, 2009, 07:53:53 AM »
if you let the MOCO "fix" it, you'll not be happy with the results. better off doing it yourself, and it's fun too. I'd Claybar it and then do the 2 step glare process.
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SBB

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Re: SERG Paint Defect Question
« Reply #2 on: August 16, 2009, 08:07:34 AM »
Quote from: LarryB on August 16, 2009, 07:53:53 AM
if you let the MOCO "fix" it, you'll not be happy with the results. better off doing it yourself, and it's fun too. I'd Claybar it and then do the 2 step glare process.


Larry

My Mustang got overspray on it.
Spent two hours claybaring it.
Then washed it with Dawn to strip the remaining wax.
Then did the two step Glare process.
I can now read the fine print on the garage door openor in the reflection and the entire car is slicker than owl chit.
It took a lot of time but the results were outstanding!

SBB


 :2vrolijk_21:


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2012      SERG  "Nu Blue"
2018      Goldwing   
2003      HD Electra Glide Classic Silver and Black, of course!                
2 2012   Suzuki Burgmans
2018      Shelby GT350, 963 crank hp, 825 rear wheel hp

aclass

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Re: SERG Paint Defect Question
« Reply #3 on: August 16, 2009, 08:58:50 AM »
 :worthless:
lets see the Mustang SBB
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SBB

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Re: SERG Paint Defect Question
« Reply #4 on: August 16, 2009, 09:17:35 AM »
Quote from: aclass on August 16, 2009, 08:58:50 AM
:worthless:
lets see the Mustang SBB

It's in the corner behind the scooters and Jen's Corvette.
We have a ride to go on in about an hour.
Will take some pictures later.

FYI, I have become a "Glare" addict.
It's good stuff.

SBB
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2012      SERG  "Nu Blue"
2018      Goldwing   
2003      HD Electra Glide Classic Silver and Black, of course!                
2 2012   Suzuki Burgmans
2018      Shelby GT350, 963 crank hp, 825 rear wheel hp

slorider

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Re: SERG Paint Defect Question
« Reply #5 on: August 16, 2009, 09:57:33 AM »
I had the same problem and they ordered me a new fairing. Took about 2 weeks. I think moco wanted to repair but dealer said  over 30k you get what you payed for class dismissed.      Slo
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610hog

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Re: SERG Paint Defect Question
« Reply #6 on: August 16, 2009, 10:01:59 AM »
I have a similar problem with my bag. There is a scratch under the clear coat. The dealer has not gotten back with me yet. Will keep you posted.
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fxstbharley2008

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Question?
« Reply #7 on: August 16, 2009, 04:22:28 PM »
What is the two step Glare process?
 :pineapple:
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LarryB

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Re: Question?
« Reply #8 on: August 16, 2009, 04:29:32 PM »
Quote from: fxstbharley2008 on August 16, 2009, 04:22:28 PM
What is the two step Glare process?
 :pineapple:
ahhh grasshopper, simply snatch the info using SEARCH. Type in Glare, All you'll ever need to know  :2vrolijk_21: daaaum I'm a smart azz
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Take it Easy Greasy Cuz it's a long walk home.

Did I shave my head for this?

miker

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Re: Question?
« Reply #9 on: August 16, 2009, 05:38:27 PM »
Quote from: fxstbharley2008 on August 16, 2009, 04:22:28 PM
What is the two step Glare process?
 :pineapple:


Step1) Find detail that uses glare.
Step2) Hire detail guy.   :nixweiss:
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SBB

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Re: Question?
« Reply #10 on: August 16, 2009, 05:42:47 PM »
Quote from: fxstbharley2008 on August 16, 2009, 04:22:28 PM
What is the two step Glare process?
 :pineapple:



Step 0

This is before anything else is done.
Pop a top on a cold one and put 6 more in the freezor to be consumed as things progress.

Step 1

Paint is clean, apply glare and rub it in till it disappears.

Step 2

Apply second coat of Glare just like wax.
Remove when dry.

SBB

 :2vrolijk_21:




Edited, cause I forgot the most important step.
Thanks Larry!
« Last Edit: August 16, 2009, 06:13:21 PM by SBB »
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2012      SERG  "Nu Blue"
2018      Goldwing   
2003      HD Electra Glide Classic Silver and Black, of course!                
2 2012   Suzuki Burgmans
2018      Shelby GT350, 963 crank hp, 825 rear wheel hp

LarryB

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Re: SERG Paint Defect Question
« Reply #11 on: August 16, 2009, 05:56:56 PM »
chip, where's the Pop A Top step?  :coolblue:
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Take it Easy Greasy Cuz it's a long walk home.

Did I shave my head for this?

cahdbiker

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Re: SERG Paint Defect Question
« Reply #12 on: August 16, 2009, 09:40:04 PM »
Quote from: SBB on August 16, 2009, 08:07:34 AM

Larry

My Mustang got overspray on it.
Spent two hours claybaring it.
Then washed it with Dawn to strip the remaining wax.
Then did the two step Glare process.
I can now read the fine print on the garage door openor in the reflection and the entire car is slicker than owl chit.
It took a lot of time but the results were outstanding!

SBB
What is the two step Glare process?One of my cars needs the claybar treatment. CAHDBIKER


 :2vrolijk_21:



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2009 SEUC just south of Point Mugu Ventura County, Ca.

SBB

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Re: SERG Paint Defect Question
« Reply #13 on: August 16, 2009, 09:44:55 PM »


Quote
One of my cars needs the claybar treatment. CAHDBIKER


Cool!

Let us know how it turns out!

SBB
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2012      SERG  "Nu Blue"
2018      Goldwing   
2003      HD Electra Glide Classic Silver and Black, of course!                
2 2012   Suzuki Burgmans
2018      Shelby GT350, 963 crank hp, 825 rear wheel hp

laynlow

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Re: SERG Paint Defect Question
« Reply #14 on: August 20, 2009, 08:09:15 AM »


A happy day!

My dealer as well as HD came through and they are replacing the fairing.

 










Quote from: laynlow on August 16, 2009, 07:42:03 AM
My 2009 SERG (O/B) has dust/particle under the clear at the front of the fairing. You can see it as well as feel it. I went to my dealer and they took some pic's of it to send to the local HD rep. IYHO, what to do think the right customer service response should be from HD?
If they tell me they're going to try and fix it somehow, I'm not sure that's acceptable to me. . .

Thanks!
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