Okay. Not sure how long this will be. I'll try and keep it short. I recently traded my SECUSE4 and no longer needed the XM radio. I called to cancel and the rep asked if I would be interested in a portable unit I could take and use anywhere. I said, sure what do you have in mind? She told me she would send me a unit I could use at home or in the car....absolutely free. No charge for the unit, no charge for the shipping, no charge for the activation. I asked about the antennae, was the cord long enough I could put it on top of my patio roof? "Oh yes, you'll love it!" Okay. I have 2 (one in each vehicle) so this will be cool. It's prepaid thru February next year anyway. Lets do it.
I get the unit today. No shipping charges, no cost for the unit, and no activation fee. Cool!.....Wait a minute. It only has a 12 volt car charger. No good for the patio. I call and ask about this. Well, I need to buy a home docking system. "Why?" I ask, "I was told I could use this at home or in the car at no charge?"
I'll skip to the point: After 2 hours (yes I'm stupid I guess) on the phone with them, they offered the home system at 1/2 price. "Won't do." I said. "I was told by your rep I could use this at home and there was ABSOLUTELY no charge. They even asked to record the call. "Could you pull up the recording??" No. "We apologize for that, but you will need to pay for a home docking system at 1/2 price." (Normal price is $50 so we are talking $25 bucks). I said "No". I'll just cancel my services (3 units). Okay. I ask "How long have I been a loyal customer?" "Let me look." they say...."since 2003." "Okay, so I am paid thru Feb 2010 on 3 units and all I want is what your rep told me which is to be able to use this at my home and it will cost you the other 1/2 ($25) to keep me as a client." "We can't do that." Then I said "How much of a refund will I get when I cancel?" "$148.20." "Okay, credit my card for that and cancel my account." "Okay." Done.
Unbelievable.