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Author Topic: An Interesting lesson for business in the Internet age.  (Read 1122 times)

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StrokedRider

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An Interesting lesson for business in the Internet age.
« on: February 01, 2010, 03:54:29 PM »
United Airlines and the Guitar Man:

   A musician named Dave Carroll recently had difficulty with United Airlines.  United apparently damaged his treasured Taylor guitar ($3500) during a flight.  Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom Taylor guitar.
 
   During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for youtube exposing their lack of cooperation.  The  Manager responded : "Good luck with that one, pal".
 
   So he posted a retaliatory video on you tube. 
 
   The video has since received over 5.5 million hits.  United Airlines contacted the musician  and attempted settlement in exchange for pulling the video. Naturally his response was: "Good luck with that one, pal".
 
    Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video that has lead to a sharp increase in orders.
 
    Here's the video ....
 
   
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CVOTequila

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Re: An Interesting lesson for business in the Internet age.
« Reply #1 on: February 01, 2010, 04:16:10 PM »
Thats awesome......If they broke my Fender.......it would be a bad day for them...a real bad day.    >:(
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JoMo

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Re: An Interesting lesson for business in the Internet age.
« Reply #2 on: February 01, 2010, 07:21:46 PM »
   :2vrolijk_21:    :2vrolijk_21:  :2vrolijk_21: :2vrolijk_21:
 Who needs 7 on your side when we have the internet!!!!!!!!!!!!
 That will teach them.

                                Jo Mo NYC  :coolblue:
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Chains

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Re: An Interesting lesson for business in the Internet age.
« Reply #3 on: February 01, 2010, 10:14:12 PM »
That is one awesome video, needs to be on Leno or Letterman.
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jimsmith94

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Re: An Interesting lesson for business in the Internet age.
« Reply #4 on: February 02, 2010, 01:09:19 AM »
Quote from: chains on February 01, 2010, 10:14:12 PM
That is one awesome video, needs to be on Leno or Letterman.
I think it was. This story is about six months old.
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porthole

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Re: An Interesting lesson for business in the Internet age.
« Reply #5 on: February 02, 2010, 10:42:02 AM »
This is about the 7-8th version of this video

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MAT

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Re: An Interesting lesson for business in the Internet age.
« Reply #6 on: February 02, 2010, 11:48:25 AM »
Quote from: porthole on February 02, 2010, 10:42:02 AM
This is about the 7-8th version of this video



That's Awesome.
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49445CVO

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Re: An Interesting lesson for business in the Internet age.
« Reply #7 on: February 02, 2010, 12:11:16 PM »
Good for him.  I glad he stood up for what was done.....and he was heard!
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Re: An Interesting lesson for business in the Internet age.
« Reply #8 on: February 02, 2010, 09:54:39 PM »
It's refreshing to see the little guy sort of get his revenge over the corporate giant.
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southtxcruiser

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Re: An Interesting lesson for business in the Internet age.
« Reply #9 on: February 02, 2010, 10:17:30 PM »
gotta love the internet..    :2vrolijk_21: :2vrolijk_21: :2vrolijk_21:
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