ok, i thought my rear tire was the only one cupping. i sent moco five pictures of my rear tire and their response was that i was running the tire under inflated or overloading the bike, just ride it, they said. so then i called them on it and they said to take it to the dealer and have them ride the bike and see if they could here the noise it was making. there response was there is no record of the rear tire issues so it must be of my making. what you are seeing in the picture is a 12in. tie strap taped to the tire to show the cupping.
That's the response from the MoCo that has always got me fired up. When they immediately blow everyone off who complains of any particular issue, there obviously won't be a record of a problem. Only when they actually make, or attempt to make, repairs do they generate records and statistics that would indicate to the aces in Milwaukee that something isn't quite right. Harley has made a real science of the "hear no evil, see no evil" method of avoiding responsibility. I think it's a requirement to be blind and hard of hearing if you want to work for their customer disservice organization.
BTW, that same BS response has been used in every single issue I can think of all the way back to the original Twin Cam bearing problems. Initial reaction is always some variation of the, "Problem, we don't see no stinkin' problem" response. If the people accept it and give up, they give each other high fives and go back to surfing porn sites or whatever they do. If enough people make enough noise and start to give them some bad publicity, they break out the ol' "We are unaware of any issue, but are investigating" response. That drags on long enough for another batch of customers to give up, and then when the remaining folks get testy they finally come out with some BS bulletin that basically blames the situation on the rider or a full moon or anything but them, and makes it sound like they are offering up a "fix" just out of the goodness of their hearts and not because they are peddlers of crap. The "fix" they offer up is normally the cheapest possible alternative, and is often nothing more than a bandaid. My favorite was the cam bearing fix, which was no fix until your bearings actually failed. The fact that you might suffer a crash due to the failure, or be stranded in east bumf$%*, didn't seem to bother them a whole lot. And that program was under an earlier management team that was more customer friendly than what we've seen the past few years.
I still think all you folks with these tire issues would do yourselves and the others similarly affected a big favor if you visited the NHTSA web site and filed a complaint. You may not get anything out of it personally, but eventually when the number of complaints gets big enough the folks at NHTSA will at least question the folks at Dunflop and H-D, and perhaps that alone will cause those two companies to take action. JMHO.
Jerry
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Topic: 407 Rear Tire Cupping @ 4,500 miles (Read 5627 times)