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[ezpgh]

Well, took mine in today and they ran it again for 255 cams. The backfiring is so slight now that I can control it with the throttle, the heat is no longer an issue (85 degrees today, ran it hard and oil temp never went past 240), it  runs great and pulls super strong, the 6th gear light still works only once in a while. They said the light isn't a software issue and they can fix it another time if I can leave it for a day. I know it is a software issue because it worked fine before the download and lots of people have the same problem. Anyway, I can live with it until they come up with a fix, or will pulling the accessory fuse before flashing do the trick?. I'm alot happier now.

[Mr. Wizard]

Well, took mine in today and they ran it again for 255 cams. The backfiring is so slight now that I can control it with the throttle, the heat is no longer an issue (85 degrees today, ran it hard and oil temp never went past 240), it  runs great and pulls super strong, the 6th gear light still works only once in a while. They said the light isn't a software issue and they can fix it another time if I can leave it for a day. I know it is a software issue because it worked fine before the download and lots of people have the same problem. Anyway, I can live with it until they come up with a fix, or will pulling the accessory fuse before flashing do the trick?. I'm alot happier now.

Did they give you a copy of your map?

No, pulling the accy fuse will not fix the 6th gear light, you only pull that fuse to flash the ECM.

It's a software issue that the SEST changes and you can't change it back with the SEST. They may be able to do it with their Digital Technician at their shop. Primary Ratio needs to be changed from 1.353 to 1.330. Only then will the 6th gear light work properly.

[ezpgh]

Did they give you a copy of your map?

No, pulling the accy fuse will not fix the 6th gear light, you only pull that fuse to flash the ECM.

It's a software issue that the SEST changes and you can't change it back with the SEST. They may be able to do it with their Digital Technician at their shop. Primary Ratio needs to be changed from 1.353 to 1.330. Only then will the 6th gear light work properly.

All they gave me was a print out saying 176PQ006-000. Thanks for all your help and I will have them change that ratio next visit if possible.

[Paulie]

 
Well guys, I spoke with Harley customer service today about the 6th gear light not working properly their software fix.
The fix is not forthcoming according to Harley..........................surprise.  Also, running hot is not an issue for themas well.

Friday I have an appointment with an attorney.  Maybe Harley will turn the bad guys loose again.

[ezpgh]

Well guys, I spoke with Harley customer service today about the 6th gear light not working properly their software fix.
The fix is not forthcoming according to Harley..........................surprise.  Also, running hot is not an issue for themas well.

Friday I have an appointment with an attorney.  Maybe Harley will turn the bad guys loose again.

If they don't come up with a new download to fix the light I will have the dealer remove the SEST and i'll run it hot until it doesn't run anymore, then they can stick it.

[Mr. Wizard]

EZ and Paulie...

Not my business but we can help both of you... if you let us. You guys are not in this alone.

[grc]

Well guys, I spoke with Harley customer service today about the 6th gear light not working properly their software fix.
The fix is not forthcoming according to Harley..........................surprise.  Also, running hot is not an issue for themas well.

Friday I have an appointment with an attorney.  Maybe Harley will turn the bad guys loose again.

Running hot, or just running poorly, isn't an issue for them because fixing it might require them to break the law.  They would much rather sell you the software and hardware to allow you to break the law yourself, and then pretend ignorance and innocence if the EPA ever questions why most Harley's in the real world don't meet emissions regulations (we sold that stuff for racing only, we can't help what the customer does with it).  It's been that way for a long time; they also didn't fix a lot of driveability issues on earlier models because they wouldn't take the time, or find the talent necessary, to figure out an easy way to do that and stay within the law.  They've sold more SERT's and SEST's than I could possibly count, so lot's of folks seem to be willing to let H-D do it to them.  Myself, I'd torch it before I'd give H-D a nickel to fix their problems.  When there are so many alternative tuning devices available, some of which are superior to the SEST, I see no reason to pay H-D another tidy profit to make their crap run right.  Perhaps if more folks felt that way Harley wouldn't have such an incentive to put out lousy stock calibrations and then refuse to make the bike run right unless you buy their SEST package.

Find yourself a good independent tuner who uses something other than the SEST and fix the bike yourself.  It's the only way it's going to get done, and while it isn't right, it is the way it is.  At least by not buying their tuning product folks can make a statement to H-D.  I'd love to see them have to stop selling the product, either due to lack of sales or due to the EPA finally putting a stop to the BS that they know is going on with this "racing use only" crap.  I think you will find that the custom tune and something like the TTS software will be less expensive than that attorney, and you'll get much quicker results as well.  Damned shame, but that's life.


JMHO  -  Jerry

[ezpgh]

I would like to talk to HD's technical assistance and ask them straight out how and why do they sell a product that they are full aware is defective. They know full well, and have admitted that there is a problem with the software for the SEST, yet they continue to sell it. I want all my money back and I will file with my credit card company and the State Attorneys General's Office to get it if they refuse to refund me. Then I will get the TTS and bring the scoot into the house to be close to the computer if that's what it takes since I do not have a laptop. I am pretty much computer illiterate, so when the time comes I will be looking for all the help I can get to make it work.

[Mr. Wizard]

Between all of the regular ConV owners here we have a map that will be very close to being exactly what you need EZ. Any of these maps will remove the heat and bring the performance of our bike to light. The TTS will fix the 6th gear light but the SEST will not let it work. If Harley comes out with a fix you can apply it then if the light is important to you.

Our average oil temps run around 225 to 250* instead of 300+ that was stock.

You don't have to be computer literate for us to help you but it will be a great help if you can borrow a laptop.

If you would like help send me a PM and we'll talk. There have been several ConV owners here that have asked and are now enjoying their bikes and holding on tightly when they twist the throttle. I think you will find that any of us are more than willing to help out.... this goes to you too Paulie, if you want assistance... shout out. 

[Paulie]

Thanks Mr. Wizard;

I need all the help I can get.  Also, has anyone installed the big headlight?  Is it a big problem?

[Mr. Wizard]

Thanks Mr. Wizard;

I need all the help I can get.  Also, has anyone installed the big headlight?  Is it a big problem?

Paulie... check your email

I think there is a thread here that talks about the larger headlight. I'm sure they, who have done this, can help you out.

-wiz

[ezpgh]

Well I got hold of HD customer relations via phone and gave them a piece of my mind. They said the SEST software is not defective, that they don't consider popping on decel or the 6th gear light malfuncion a problem! They also said they are working on a software fix. I told them they have had this problem for 11 months minimum and are well aware of it and that continuing to sell the SEST knowing there is a software issue is deceptive and outright fraud. Guess what? I have a refund check for the full amount of the SEST and labor waiting on me at the dealer.

Mr. Wizard, as soon as I can I will look thru these threads and order up a TTS. I also have access to a laptop now too, so i'll be needing all the help I can get very soon.

Paulie, call HD and demand a refund for the SEST.

[Mr. Wizard]

Well I got hold of HD customer relations via phone and gave them a piece of my mind. They said the SEST software is not defective, that they don't consider popping on decel or the 6th gear light malfuncion a problem! They also said they are working on a software fix. I told them they have had this problem for 11 months minimum and are well aware of it and that continuing to sell the SEST knowing there is a software issue is deceptive and outright fraud. Guess what? I have a refund check for the full amount of the SEST and labor waiting on me at the dealer.

Mr. Wizard, as soon as I can I will look thru these threads and order up a TTS. I also have access to a laptop now too, so i'll be needed all the help I can get very soon.

Paulie, call HD and demand a refund for the SEST.

Just Da yum....

Working with Paulie today. He's got the dongle cable coming for his SEST but that cable is needed regardless of which tuner, SEST or TTS.

Only problem is HD CS won't speak with Paulie anymore...    LOL    



Edit..  oh yeah...  call me Wiz..  my Dad was Mr. Wizard.   

[ezpgh]

Just Da yum....

Working with Paulie today. He's got the dongle cable coming for his SEST but that cable is needed regardless of which tuner, SEST or TTS.

Only problem is HD CS won't speak with Paulie anymore...    LOL    



Edit..  oh yeah...  call me Wiz..  my Dad was Mr. Wizard.    

I only called them once and had my refund authorized within minutes. They know they are wrong for not notifying all the dealers of a software problem and didn't give me a hard time once I told them the problem is well known on the forums. My dealer knew nothing about it until he called them and they admitted it and said they are working on a fix. Doc1 will have my TTS in the mail tomorrow so Friday or Saturday I should be ready to give it a go. Thanks Wiz!

[Mr. Wizard]

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