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[SBB]

Wondering why HD will not reply to my letter on my 2008 FDXSE2 (head/cylinder issues at 7K miles - no surprise there from reviewing this site).  Customer service said they can talk to me, but will not respond in writing.  Sad support policy.  Surely, they have nothing to hide.  No way to treat customers who buy their high-end bikes.

Have I missed something here?
It is the MOCO.
But you say they can talk to you.
Are they not taking care of your issue?
If they are then why care if they respond in writing?
If they are taking care of your issues what else really matters!
It is the MOCO.
If my issues were being handled then I'd rather not even talk to them anyway.
So what's the real issue here?

           

SBB

[Capt Blacky]

SBB - No, the issue is not resolved and they refuse to answer one of my questions (re: a well-published design issue). I've run several national companies and regardless of your exposure, basic business ettitique is to reply to all written correspondence in the same form.  (You'd just need to chose your wording carefully.)  Why a request in writing, well, pretty obvious. 

[Wild Card]

This is why America sucks.  Sue, sue, sue.  It's all everyone thinks of.  They don't need to write one thing to you.  Why is your dealer not corresponding with them?  That's your issue.  Find a new dealer.  The MOCO would rather run a business than sit around defending crap lawsuits all day.  Their corporate structure is set up so that dealers serve as the liason between the customer and the corporation.  This is not a foreign concept.

Think about it...  How many of you had a problem with your Ford, Mercedes, Chevy, Toyota?  Who took care of it?  Did you contact corporate for those companies?  Could you even figure out who and how to contact someone there?!  This is the same.  Take it up with the dealer.   

We love Harley enough to keep riding them so it's obvious we think they're superior to any other bike.  And if you don't, well, then why bother? 

[skreminegul07]

SBB - No, the issue is not resolved and they refuse to answer one of my questions (re: a well-published design issue). I've run several national companies and regardless of your exposure, basic business ettitique is to reply to all written correspondence in the same form.  (You'd just need to chose your wording carefully.)  Why a request in writing, well, pretty obvious. 

They sort of put it in writing (implied design flaws) when they put together the Product improvement Plan (not recall) in 2008.  Are you saying that this "fix" did not help?

[Fired00d]

One other thing when you contact customer service you are given a "Reference #" of/for your claim if you need to call back or dispute results of said claim, and the MoCco will have record of what has gone on. I would think a lawyer could subpoena any of the files with that reference # that the MoCo has on file.

 
Ride Safe,
Fired00d
 

[SBB]

SBB - No, the issue is not resolved and they refuse to answer one of my questions (re: a well-published design issue). I've run several national companies and regardless of your exposure, basic business ettitique is to reply to all written correspondence in the same form.  (You'd just need to chose your wording carefully.)  Why a request in writing, well, pretty obvious. 

Capt Blacky

Thanks for responding.
Have you followed d00d's advice above?

when you contact customer service you are given a "Reference #" of/for your claim

Good luck and keep us informed on the outcome.

SBB

[charles05663]

Having never called Harley (and hope never to have a reason), most customer service departments I have called state that "this call may be may be recorded/monitored for quality or blah, blah, blah purposes."

Does Harley do this?  If so, then I would think you CYA'ed.

[Spiderman]

SBB - No, the issue is not resolved and they refuse to answer one of my questions (re: a well-published design issue). I've run several national companies and regardless of your exposure, basic business ettitique is to reply to all written correspondence in the same form.  (You'd just need to chose your wording carefully.)  Why a request in writing, well, pretty obvious. 

Some businesses do, some don't. I had a beef with Chaparel Boats, wrote them 1st, one, then a 2nd and finally a third letter. All three were polite, to the point, explained my beef clearly and concisely and asked for a reply. Never heard squat from them and as such, did not buy one of their boats (which is where the beef started)

B B

[BLM777]

BTW, invest in a recorder for your phone and save their BS responses that way.  Then when they don't respond appropriately, take the recordings to your attorney.


Jerry

What a great idea.  Maybe the same lawyer can defend you under Federal and/or State communication wiretap statutes.  Depending upon what state your calling from a single party consent (you the caller) would constitute a felony in that state.  WS, (HD Corporate) is not a 2 party consent state, but their statute renders the recorded conversation worthless with their adoption of 968.31 which states "that evidence obtained by recording telephone conversations shall be totally inadmissible in civil actions in the courts of Wisconsin".  Probably need to bone-up on the statutory phone recording guidelines before someone like HD sticks the recording up your tailpipe in a very costly fashion.

[HUBBARD]

What a great idea.  Maybe the same lawyer can defend you under Federal and/or State communication wiretap statutes.  Depending upon what state your calling from a single party consent (you the caller) would constitute a felony in that state.  WS, (HD Corporate) is not a 2 party consent state, but their statute renders the recorded conversation worthless with their adoption of 968.31 which states "that evidence obtained by recording telephone conversations shall be totally inadmissible in civil actions in the courts of Wisconsin".  Probably need to bone-up on the statutory phone recording guidelines before someone like HD sticks the recording up your tailpipe in a very costly fashion.

  There endeth the lesson.  Later--HUBBARD

[Rooster]

Great pic FR8, to funny

[FR8TRN]

Great pic FR8, to funny

Thanks, good to know someone else got the humor in this thread also...