Please login or register.

Login with username, password and session length
Advanced search  
Pages: 1 ... 3 4 [5] 6 7 8  All

Author Topic: TTS & ECM Change Help?  (Read 18311 times)

0 Members and 4 Guests are viewing this topic.

grc

  • 10K CVO Member
  • ****
  • Offline Offline
  • Posts: 14216
  • AKA Grouchy Old Fart
    • IN


    • CVO1: 2005 SEEG2
Re: TTS & ECM Change Help?
« Reply #60 on: July 07, 2011, 10:12:51 AM »


Now that's good old fashioned customer service.  Way to go Mr. George!  It's very refreshing to see that some folks really do "get it".  I've been impressed with the way you do things since you first started posting on the site, and your offer in this instance is very refreshing but not totally unexpected considering the way you run your business.  As a famous alien used to say, may you live long and prosper sir.


Jerry
Logged
Jerry - 2005 Cherry SEEG  -  Member # 1155

H-D and me  -  a classic love / hate relationship.  Current score:  love 40, hate 50, bewildered 10.

ultrafxr

  • There are no sure answers, only better questions. - Dick Van Dyke
  • 5k CVO Member
  • ***
  • Offline Offline
  • Posts: 5470
  • No problem is so small it cannot be misunderstood.
    • TN


    • CVO1: 2020 FLHTCUTG Tahitian Teal
    • CVO2: 2017 FLHTKSE Palladium Silver/Phantom Blue/Wicked Sapphire-traded
    • CVO3: 2012 FLHTCUSE7 Electric Orange/Black Diamond-traded
Re: TTS & ECM Change Help?
« Reply #61 on: July 07, 2011, 10:42:34 AM »

Kudos to Steve George.   :2vrolijk_21:
Logged



Places ridden on my bike from my driveway.
IBA member # 45520

Fullsac Performance

  • Vendor
  • 1K CVO Member
  • *
  • Offline Offline
  • Posts: 1760
  • Never ride with a Halfsac! Insist on Fullsac Perf!
    • AZ

    • Fullsac Performance
Re: TTS & ECM Change Help?
« Reply #62 on: July 07, 2011, 12:28:34 PM »

Thanks everyone for your replies. This forum has been very good to me. The CVO group is the cream of the crop. This unfortunate situation has presented
an opportunity for me to help out and I wasn't going to pass it up.

Miken, here's my some what biased two cents. In my opinion, accessing your stock Delphi ECM with TTS is still your most sophisticated and reliable option. I realize most CVO owners don't have the time to invest researching all the technical details and the depth that the TTS product provides when compared to other fuel management options. That's my job. I too have had fantasies about a smart box, an auto tuning device that concered all tuning challenges. How bitchen would it be to go in the dyno room and start changing parts back to back and have the ECM magically nail the AFR no matter what I did! So far, I still dreaming. The current crop of smart boxes are comparable to buying a pair of socks from Walmart. Fits all types of feet size 6-12. Some of your guys are 13s and still growing. I know the socks can be sent back and tossed in special dryer for a while or stretched a little bigger if needed, and for some this will work fine. What if you want to handle it your self? If your magic box is locked and your toes are blowing out the end of your socks, your going ride slow and look like a Hobo. Simplicity is a strong marketing tool. As a tuner I can tell you, its not that simple. If I'm locked out and cant adjust the ECM to optimize the engine to my preferences and needs, I'm simply screwed. If you want to look sharp and ride safe, visit a tailor and tune your Harley with TTS. I appreciate your business.

Steve George
Fullsac Performance


« Last Edit: July 07, 2011, 12:34:26 PM by Fullsac Perf »
Logged
Steve@fullsac.com  www.fullsac.com
Never argue with idiots. They will beat you with experience.

miken488

  • Newbie
  • *
  • Offline Offline
  • Posts: 7
Re: TTS & ECM Change Help?
« Reply #63 on: July 07, 2011, 12:41:12 PM »

Steve: Well stated and I cannot disagree with a thing that you said. My HD performs well with the TTS, your map and pipes, and I was not looking for options or to change until I became screwed and it looked as if I was going to need to start over. Thanks again for your great advice, products, and your willingness to do the right thing - Kudos to you & Fullsac Performance!
Logged

Midnight Rider

  • AKA: TCnBham
  • 10K CVO Member
  • ****
  • Offline Offline
  • Posts: 11107
  • FLHRSEI.ORG

    • CVO1: 2011 SERGU Rio Red (sold)
Re: TTS & ECM Change Help?
« Reply #64 on: July 07, 2011, 01:23:42 PM »

Glad to see that this issue has a potential resolution, and that Fullsac has stepped up, even though it is not really their responsibility, and offered to help come up with something that will make everyone at least satisfied. :2vrolijk_21:
Logged
Sometimes it takes a whole tankful of fuel before you can think straight.
I had the right to remain silent, just not the ability...

Gone, but not forgotten...2011 FLTRUSE with
Fullsac X Pipe w/2" Baffles
Legend Air Ride Rear Shocks
Traxxion Dynamics AK-20 Front Suspension
Clearview GT13 Windshield
TTS Mastertune

rheiner

  • Elite CVO Member
  • *****
  • Offline Offline
  • Posts: 683

    • CVO1: 2011 FLHXSE2 120r motor Black Diamond/Crimson Tag Graphics
    • CVO2: 2010 FLHTCUSE5 Riptide Blue/Titanium Dust
Re: TTS & ECM Change Help?
« Reply #65 on: July 07, 2011, 06:46:01 PM »

The new dongle is probably the best advertising & marketing investment Fullsac will make all year. Got to give credit to Steve; he's a smart businessman too. I wonder how many more dongles TTS would have sold over time if it would have done the same as Fullsac? No doubt many times more than the cost of a single dongle and a great favorable reputation to boot. 
Logged

CVORick

  • Senior CVO Member
  • ****
  • Offline Offline
  • Posts: 477

    • CVO1: 2009 FLHTCUSE4
Re: TTS & ECM Change Help?
« Reply #66 on: July 08, 2011, 10:29:56 AM »

I am happy that miken488 has a resolution to his misfortune.  This was his first and it looks like his only posting on this forum.  Often when I read a first post it is followed by a not so pleasant response.  I am not real experienced with motorcycles and tuning, but having mostly silver colored hair there is one thing I am sure about. That being, "Nothing is ever as it appears".
Logged
TTS Mastertune - Doc's Performance Tuning
Supertrapp 2:1 Supermeg
HD Bluetooth BOMM
Zumo 590LM with TPMS
Motolights with LEDs'
Progressive 440HD Shocks & Monotube Fork cartridges
LED Headlight & Driving Lights from HD

strokerjlk

  • Full CVO Member
  • ***
  • Offline Offline
  • Posts: 143
Re: TTS & ECM Change Help?
« Reply #67 on: July 09, 2011, 07:21:11 PM »

Nice gesture Fullsac. :2vrolijk_21:
maybe I missed the reason you supplied a mt8 canned map. :nixweiss:
this Mt8 BS is not setting well with MOCO. Maybe you should consider only providing mt 7. Maps. Kinda Takes the liability off you and  leaves it where it belongs....on the designers.
if you supplied a mt 7 and then it was changed to mt8 not much you can do about that.
Logged


If you point your oxygen-acetylene cutting torch
at a temperature sensor and adjust it for the highest temp you have found stoichiometric
Ron Dickey

hdandrc

  • Newbie
  • *
  • Offline Offline
  • Posts: 2
Re: TTS & ECM Change Help?
« Reply #68 on: August 27, 2011, 11:04:55 AM »

Seems to me that the customer should have informed the dealer what he has done to the bike so they have all the info. If they had known about the TTS calibration all this would not have happened. I think the dealer went all out to fix the issue and as far as replacing parts under warranty and not asking the customer for permission that is a lot of bull. Dealers and techs don't have time to play "mother may I" games. Get the bike on the lift, get it fixed, and out the door and on to the next job. I bet the next time he takes the bike in for work he still won't have a H-D calibration in the ECM and this is going to happen again. As customers don't you want the tech working on your bike to make sure it haas all the latest updates on the ECM and radio software? I check all this on any bike I do a service on and I am not going to call the customer and ask his permission to upgrade the radio software as an example. For one thing he probably won't be available to talk until he gets off work, then he will want to spend a half hour asking questions about the reflash on the radio and god knows what else.

In summary I think dealer did what he should have done and the customer screwed up by not passing along the info that he was using a tuning device or not putting the H-D calibration back in. H-D now knows he had modded his ECM as the Techlink gathers all the info on a bike and every day uploads to H-D corporate tech services. Big Brother IS watching you.
Logged

sadunbar

  • 10K CVO Member
  • ****
  • Offline Offline
  • Posts: 11416
  • EBCM # Stealth - SSBS # 1.1 - SoA # Z&E2525 .01%
    • IL


    • CVO1: 2007 FLHTCUSE2
    • CVO2: 2000 FXR4
Re: TTS & ECM Change Help?
« Reply #69 on: August 27, 2011, 12:18:43 PM »

Seems to me that the customer should have informed the dealer what he has done to the bike so they have all the info. If they had known about the TTS calibration all this would not have happened. I think the dealer went all out to fix the issue and as far as replacing parts under warranty and not asking the customer for permission that is a lot of bull. Dealers and techs don't have time to play "mother may I" games. Get the bike on the lift, get it fixed, and out the door and on to the next job. I bet the next time he takes the bike in for work he still won't have a H-D calibration in the ECM and this is going to happen again. As customers don't you want the tech working on your bike to make sure it haas all the latest updates on the ECM and radio software? I check all this on any bike I do a service on and I am not going to call the customer and ask his permission to upgrade the radio software as an example. For one thing he probably won't be available to talk until he gets off work, then he will want to spend a half hour asking questions about the reflash on the radio and god knows what else.

In summary I think dealer did what he should have done and the customer screwed up by not passing along the info that he was using a tuning device or not putting the H-D calibration back in. H-D now knows he had modded his ECM as the Techlink gathers all the info on a bike and every day uploads to H-D corporate tech services. Big Brother IS watching you.

So what?

If "Big Brother" supplied a motorcycle that did not require a tuner to run properly, there would be no need for "Big Brother" to sell tuning devices, there would be no need for dealers to have dyno's and there would be no need to "Mod" the ECM....    :nixweiss: 
Logged
2007 Screamin Eagle Ultra Classic - Light Candy Cherry and Black Ice
Screamin Eagle 120r
Revolution Performance EMS
Fuel Moto Jackpot headpipes and 4.5" Pro Touring Mufflers
HPI 55mm Throttle Body w/5.3 injectors
BDL clutch w/VPC92T
Traxxion AK-20
Legend Air Suspension
Brembo Brake Calipers/Rotors
Garmin Zumo
575 Chubby's
Bushtec Quantum

CVORick

  • Senior CVO Member
  • ****
  • Offline Offline
  • Posts: 477

    • CVO1: 2009 FLHTCUSE4
Re: TTS & ECM Change Help?
« Reply #70 on: August 27, 2011, 03:27:59 PM »

Seems to me that the customer should have informed the dealer what he has done to the bike so they have all the info. If they had known about the TTS calibration all this would not have happened. I think the dealer went all out to fix the issue and as far as replacing parts under warranty and not asking the customer for permission that is a lot of bull. Dealers and techs don't have time to play "mother may I" games. Get the bike on the lift, get it fixed, and out the door and on to the next job. I bet the next time he takes the bike in for work he still won't have a H-D calibration in the ECM and this is going to happen again. As customers don't you want the tech working on your bike to make sure it haas all the latest updates on the ECM and radio software? I check all this on any bike I do a service on and I am not going to call the customer and ask his permission to upgrade the radio software as an example. For one thing he probably won't be available to talk until he gets off work, then he will want to spend a half hour asking questions about the reflash on the radio and god knows what else.

In summary I think dealer did what he should have done and the customer screwed up by not passing along the info that he was using a tuning device or not putting the H-D calibration back in. H-D now knows he had modded his ECM as the Techlink gathers all the info on a bike and every day uploads to H-D corporate tech services. Big Brother IS watching you.

Damn, your slow to the party.  Just trying to stir the pot?  Troll maybe?
Logged
TTS Mastertune - Doc's Performance Tuning
Supertrapp 2:1 Supermeg
HD Bluetooth BOMM
Zumo 590LM with TPMS
Motolights with LEDs'
Progressive 440HD Shocks & Monotube Fork cartridges
LED Headlight & Driving Lights from HD

mjb765

  • 5k CVO Member
  • ***
  • Offline Offline
  • Posts: 6797

    • CVO1: 2011 FLHXSE--sold
    • CVO2: 2015 FLHXSE--sold
    • CVO3: 2018 FLTRXSE
Re: TTS & ECM Change Help?
« Reply #71 on: August 27, 2011, 05:23:17 PM »

I thought since Steve at Fullsac stepped up and did the right thing by the customer, this was over.



Or did we now start  :beatdeadhorse: :beatdeadhorse:

I've always wanted to use that one :huepfenlol2:
Logged

Twolanerider

  • 25K CVO Member
  • *****
  • Offline Offline
  • Posts: 50554
  • EBCM #1.5 Emeritus DSP # ? Critter Gawker #?
    • MO


    • CVO1: 2000 Triple Red Screamin' Eagle Road Glide
    • CVO2: 2002 Candy Brandywine Screamin' Eagle Road King
    • CVO3: 1999 Arresting Red FXR2
Re: TTS & ECM Change Help?
« Reply #72 on: August 27, 2011, 05:48:46 PM »


Seems to me that the Yankess vs Red Sox rivalry has lost its luster.



So true.
Logged

CVOStreetglide

  • 1K CVO Member
  • *
  • Offline Offline
  • Posts: 1246

    • CVO1: 2015 CVO Street Glide
    • CVO2: 2012 CVO Street Glide (Sold)
    • CVO3: 2010 CVO Street Glide (Sold) CVO4: 2006 VRXSE DESTROYER (Sold)
Re: TTS & ECM Change Help?
« Reply #73 on: August 27, 2011, 06:50:44 PM »

I really hate to bring it up BUT Harley MAY present the customer with a bill since what went on turned out NOT to be a Harley or Warranty issue. 

I truly hope not but.........

Logged

Twolanerider

  • 25K CVO Member
  • *****
  • Offline Offline
  • Posts: 50554
  • EBCM #1.5 Emeritus DSP # ? Critter Gawker #?
    • MO


    • CVO1: 2000 Triple Red Screamin' Eagle Road Glide
    • CVO2: 2002 Candy Brandywine Screamin' Eagle Road King
    • CVO3: 1999 Arresting Red FXR2
Re: TTS & ECM Change Help?
« Reply #74 on: August 27, 2011, 08:17:52 PM »

I really hate to bring it up BUT Harley MAY present the customer with a bill since what went on turned out NOT to be a Harley or Warranty issue.  

I truly hope not but.........



Harley's charges would actually be to the dealership.  And those aren't so much a "bill" as a hand that reaches out and takes what it wants via accounting.  The dealership may attempt to bill the customer.  But since the work done causing the ECM to go away was unrequested or unconfirmed to begin with there is a lot of room for discussion there.
Logged
Pages: 1 ... 3 4 [5] 6 7 8  All
 

Page created in 0.251 seconds with 24 queries.