That brings up a point I try to make quite often. There are things that truly are "normal" due to design or other factors, but that doesn't mean they are "acceptable". For just one example, consider all the issues that Harley claimed were "normal" like the starting problems, primary noise, etc. that somehow magically got fixed if you spent several hundred dollars on the SE compensator. Those problems were in fact normal when using a part that wasn't up to the task. But they were not acceptable to the vast majority of customers.
Until the typical Harley customer makes their displeasure widely known all the way from the dealer to the CEO of the MoCo, the folks in Milwaukee will just keep sitting back cheapening the products and counting the cash they rake in. When, and only when, that pile of cash gets smaller will they possibly look around long enough to realize they are killing the goose that laid the golden egg when they piss off so many people. But, as long as the typical Harley rider keeps giving them a free pass, and keeps on spending large sums of money with them, I don't think those customers can reasonably expect things to get better anytime soon.
If you go to a particular greasy spoon for breakfast every day, and you come down with food poisoning several times, would you continue to blindly go there or would you eventually see the light and find a new greasy spoon?
Jerry