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[Fired00d]

Got a call today from a buddy in Mississippi. He bought a used 03 SERK that had Reinharts on it. Evidently the old style since he said this past weekend the rear pipe split in half where it mounts to the starter brkt. I know Reinhart made a retrofit kit for this. Any idea if they are still offering it Gratis ?  Also Brian do you have an e-mail address I can give to my buddy? He figures even if he has to buy a new rear pipe and brkt, it's a hell of a lot cheaper than a whole new system.

Thanks
           Big B

See below...

Have you tried contacting BUB to get them replaced. I understand they are real good to work w/on warranty issues.

Try using this contact info:
Karen McRobbie (karen@bubent.com)
Warranty Dept.  
 
BUB Enterprises  
180 Clydesdale Court  
Grass Valley, CA 95945  
1-800-934-9739  
Fax (530) 273-3406  
 
Operating Hours Monday -Friday  
8:00am-3:30pm Pacific Standard Time
 

 [smiley=pumpkin.gif]
Ride Safe,
Fired00d
 [smiley=fireman.gif]

[Fired00d]

Got my replacement muffler from Karen today.  Unfortunately, it took a reminder e-mail to get it done. [smiley=nixweiss.gif]  No dents, but the end cap had a nice wang in it, so I swapped it out with the one from the dented one.  Oh yeah, the chrome is perfect with none of the discoloration around the hangers that the two original ones have.  So, looks like I'll be calling Karen again to get a new left-side muffler with good chrome.

The saga continues!

Geesh. What an ordeal you are going through. Hope this can all get resolved and you are able to have the mods done as scheduled.

 [smiley=pumpkin.gif]
Ride Safe,
Fired00d
 [smiley=fireman.gif]

[110tHunDer]

Geesh. What an ordeal you are going through. Hope this can all get resolved and you are able to have the mods done as scheduled.

 [smiley=pumpkin.gif]
Ride Safe,
Fired00d
 [smiley=fireman.gif]

I mentioned the discoloration (photos above) to Karen when I was talking with her about the dent.  I got the "they're all like that" story, so I figured, well, that looks like chit, but at least they both match.  So, the new one comes and the chome on it looks perfect in that area.  You will still see this area even with the bags on, especially when the bike is parked.  Second-guessing my purchase?  He!! yeah!  They need some serious help in the quality control area.

[sadunbar]

Wow - sorry to hear you are having so much trouble with your Rineharts.  I had the original style pipe, and had the rear pipe break at the mounting bracket just days before leaving for Sturgis this year.  I called customer service and got Karen.  Once she new I lived about 20 miles from the factory in Janesville Wi. where the tru duals are manufactured, she arranged for someone from the factory to deliver a new pipe, gaskets and clamps to my house same day.  When they parts were delivered, the guy noticed an end cap slightly discolored and drove back to the factory and back to my house with a new end cap.  He offered to install the parts, but I declined as I prefer to turn my own wrenches.  But as far as service, I don't know what more I could have asked for.  They have a customer in me.....

[mackmorrowjr]

You should send that list of problems and suggestions to bubb. Maybe they will take heed and clean up their act. It aint no cheap system.

[UltraPolecat]

I see a lot of them around.  I can't believe they put out such a product with these problems.   [smiley=nervous.gif]

They are way too loud for me anyway...

[Eqcons]

They need some serious help in the quality control area.

Check out the first message that started this thread off, 103T!  

Jim

[sadunbar]

I think maybe everyone needs to consider that for every pipe with a problem, there are thousands without a problem.  It really comes down to service if you are the unlucky one to have an issue.  In my case they couldn't have a better job of providing service.

sadunbar

[Eqcons]

I think maybe everyone needs to consider that for every pipe with a problem, there are thousands without a problem.  It really comes down to service if you are the unlucky one to have an issue.  In my case they couldn't have a better job of providing service.

sadunbar

No, I don't believe you are right sadunbar!    The SERVICE isn't the issue; Karen is great, and is a real asset to them. The QUALITY is poor in numerous respects; some of us are more tolerant of that than others, but each and every set has had the same problems peculiar to which version they are. There is no way on this planet that for $800 even one person should have the problems. That great service that you (and I, and others) have discovered would not be known to so many of us if the quality matched the price in the first place.

Jim

[sadunbar]

I guess maybe we can agree to disagree on this.  I have had Vance and Hines that had quality problems and a infuriating (did I spell that right?) customer service response,  I have had Samson pipes that were horrible quality that I returned for refund, and I have had Hooker pipes in the past that had all kinds of issues with quality, but decent customer service.  Sure, Rineharts cost more, but I think you get more also.  I don't know which manufacturer has more pipes on our bikes, but I would not be suprised if it is Rinehart.  Maybe someone could do a poll?There must be a reason you see so many out there.

sadunbar

[Eqcons]

I guess maybe we can agree to disagree on this.  I have had Vance and Hines that had quality problems and a infuriating (did I spell that right?) customer service response,  I have had Samson pipes that were horrible quality that I returned for refund, and I have had Hooker pipes in the past that had all kinds of issues with quality, but decent customer service.  Sure, Rineharts cost more, but I think you get more also.  I don't know which manufacturer has more pipes on our bikes, but I would not be suprised if it is Rinehart.  Maybe someone could do a poll?There must be a reason you see so many out there.

sadunbar

But just because others have quality problems TOO doesn't make it OK for Rineharts to have them!  The others don't charge you $800 to bend over.....  Check out this thread; my first post listed the problems I had, and they are designed in problems for the most part, all of which would cost little or nothing to get right in the first place.  After sales service doesn't make up for that - that's just like an $800 visit to a proctologist who doesn't believe in KY jelly because it costs him a few bucks, so it hurts like Hell,  but you're saying it's OK, because he has a nice nurse with a gentle touch who smoothes on some cream and says "there there"!  

No question; for 800 bucks the quality sux!  [smiley=nixweiss.gif]

[110tHunDer]

Check out the first message that started this thread off, 103T!  

Jim

Jim, when I spoke with Karen, I mentioned the bracket for the rear pipe and how it came loose in the bag with all the hose clamps and other hardware.  I said it had been brought to my attention through this website a couple months prior and that I was surprised they were still shipping them that way.  She said the bracket is supposed to come wrapped in the instruction sheet to protect it. [smiley=nixweiss.gif]  I told her mine was not and was slightly scuffed, though not bad enough to request a return.  She said this was the first she'd heard of this problem, so I told her there was a dude from Scotland that she sent a replacement to for this exact issue, but she did not recall that. [smiley=confused5.gif]

Anyway, I followed this thread with great interest since I had not purchased a system at that point.  It seemed like you were getting taken care of and I am impressed with the sound and performance of these pipes, so I went ahead.  But the quality on the set of pipes I originally received and the replacement muffler is horrendous.  It's like they don't even look at this stuff before they package it.  There's no way either one of the original mufflers I received should've made it into the box to be shipped with the chrome issues around the hangers, let alone the dent in the right-side one.  Then the replacement muffler comes and the end cap is damaged.  It's just pathetic, IMHO.

[Eqcons]

Jim, when I spoke with Karen, I mentioned the bracket for the rear pipe and how it came loose in the bag with all the hose clamps and other hardware.  I said it had been brought to my attention through this website a couple months prior and that I was surprised they were still shipping them that way.  She said the bracket is supposed to come wrapped in the instruction sheet to protect it. [smiley=nixweiss.gif]  I told her mine was not and was slightly scuffed, though not bad enough to request a return.  She said this was the first she'd heard of this problem, so I told her there was a dude from Scotland that she sent a replacement to for this exact issue, but she did not recall that. [smiley=confused5.gif]

Anyway, I followed this thread with great interest since I had not purchased a system at that point.  It seemed like you were getting taken care of and I am impressed with the sound and performance of these pipes, so I went ahead.  But the quality on the set of pipes I originally received and the replacement muffler is horrendous.  It's like they don't even look at this stuff before they package it.  There's no way either one of the original mufflers I received should've made it into the box to be shipped with the chrome issues around the hangers, let alone the dent in the right-side one.  Then the replacement muffler comes and the end cap is damaged.  It's just pathetic, IMHO.

Couldn't agree more.  The bracket (as you know!) doesn't come wrapped in anything, but loose in the bag of nuts and bolts.  And for $800 is SHOULD be chrome anyway.  I didn't get the bracket replaced, I just got the heatshields replaced, that'd be why she couldn't recall - bit I certainly DID tell her in my original mail, and she said she'd pass the comment on to the right people. The fact they are still doing it speaks volumes. And that instruction sheet!  A poor photocopy. How would we feel if we bought an $800 television and the instruction book was a barely legible cheap photocopy?  The truth is we are getting a $250 system for our $800......

Jim

[sadunbar]

Maybe I didn't make my point clearly enough. I am not saying it ok for a manufacturer to have quality problems or design problems.  It is not ok for any vendor to ship product with quality issues.  I suspect all manufacturers would agree it is not ok for their factories to ship quality issues to customers. But, they all do...some more then others.  Sure, it is agravating to those of us that receive the problems, but in my case, Rinehart hand delivered new parts to my home the same day I called Karen, and offered to provide labor to swap the broken part out.  In my book, customer service does make a difference.  Vance and Hines, on the other hand, provided no assistance and insisted I should deal with the poor guy I bought their pipes from who is just a small distributer trying to make a living.  I had an end cap with chrome peeling off of it, still wrapped in plastic in the box with Vance and Hines name all over the box - brand new - and they tell me there is nothing they can do - go see the guy you bought them from.  Then they give this guy an even harder time when he tried to do the right thing.
 
I don't like receiving poor quality goods any more then anyone else, but I will do business with a company that makes it right once it occurs, because like it or not, every manufacture ships some level of quality issues out the door.

sadunbar

[Eqcons]

Maybe I didn't make my point clearly enough. I am not saying it ok for a manufacturer to have quality problems or design problems.  It is not ok for any vendor to ship product with quality issues.  I suspect all manufacturers would agree it is not ok for their factories to ship quality issues to customers. But, they all do...some more then others.  Sure, it is agravating to those of us that receive the problems, but in my case, Rinehart hand delivered new parts to my home the same day I called Karen, and offered to provide labor to swap the broken part out.  In my book, customer service does make a difference.  Vance and Hines, on the other hand, provided no assistance and insisted I should deal with the poor guy I bought their pipes from who is just a distributer.  I had an end cap with chrome peeling off of it, still wrapped in plastic in the box with Vance and Hines name all over the box - brand new - and they tell me there is nothing they can do - go see the guy you bought them from.  Then they give this guy an even harder time when he tried to do the right thing.
 
I don't like receiving poor quality goods any more then anyone else, but I will do business with a company that makes it right once it occurs, because like it or not, every manufacture ships some level of quality issues out the door.

sadunbar

Yes, I understand your point, and certainly I agree that good customer service is important, and in general it doesn't get any better than Karen provides on behalf of Bub. Like you, I will continue to buy from a company that shows willing to fix any occasional problems that occur.

 But these systems have so many designed in problems - the clearance issue at the rear axle, the clearance issue at the primary cover/the proximity of rubber-melting hot pipe at the passenger footrest because they didn't put that one extra bend in, the clearance issue between the p-clamp and the heatshield, the powder coated bracket that should be chrome and is shipped in the bag where it WILL get damaged, the chitty photocopy that passes for the instructions, the black tips that turn purple.....  Now on top of that, look at the manufacturing quality problems that some folks here have had.

Sure, every manufacturer has some quality issues out of the door, but not this many for $800 - that's disgraceful. A little extra work by design, manufacturing, and packaging that would cost them next to nothing, and Karen could be sitting polishing her nails for most of the day; as it is, she must be the busiest person in Bub Enterprises!

If she ever leaves the company, I wonder if you'd rate them so highly then?  [smiley=nervous.gif]

MY point is that we shouldn't need to experience the great after-sales service; at the price they cost, they should be perfect 99% of the time.

Jim