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[brassspike]

Here is the short version. I have an '08 cvo road king. Great bike otherwise but the motor sucks. It has been in the shop so many times I have lost count. it has had all the usual issues that I have seen here. Burns oil, head gaskets, low power, dead miss at idle, low compression, unequal compression.  All of this multiple times and different shops.
Today I got the report that the cam plate was damaged, oil pump was loose/damaged, oil seals for valves (I've lost count of how many times they have been replaced), cam tensioners damaged.
This is yet a different dealer and he wants me to pay for the cam plate. The warranty people say the bike has such a history that if there is one more thing on the repair list they want to look at the bike. Says when the warranty people are going to come look at the bike and may refuse due to my modifications. That would be.....true duals and slip on's and the cam plate damage is the trigger.  Well i told him that I was not going to pay for the cam plate and to let me know when the inspector was going to be there and I would be there too. He got kind of irritated with me over the whole thing. I'm the one with the expensive bike that keeps peeing the bed when I should be riding it!
Now we all know that mufflers aren't causing the problems so has anyone had warranty refused for mufflers or do I just need to find a lawyer?

[sadunbar]

Here is the short version. I have an '08 cvo road king. Great bike otherwise but the motor sucks. It has been in the shop so many times I have lost count. it has had all the usual issues that I have seen here. Burns oil, head gaskets, low power, dead miss at idle, low compression, unequal compression.  All of this multiple times and different shops.
Today I got the report that the cam plate was damaged, oil pump was loose/damaged, oil seals for valves (I've lost count of how many times they have been replaced), cam tensioners damaged.
This is yet a different dealer and he wants me to pay for the cam plate. The warranty people say the bike has such a history that if there is one more thing on the repair list they want to look at the bike. Says when the warranty people are going to come look at the bike and may refuse due to my modifications. That would be.....true duals and slip on's and the cam plate damage is the trigger.  Well i told him that I was not going to pay for the cam plate and to let me know when the inspector was going to be there and I would be there too. He got kind of irritated with me over the whole thing. I'm the one with the expensive bike that keeps peeing the bed when I should be riding it!
Now we all know that mufflers aren't causing the problems so has anyone had warranty refused for mufflers or do I just need to find a lawyer?

I've never ever heard of mufflers causing an issue with a warranty.  Call their bluff and let the warranty "inspector" do his thing.  Given the history of the 07/08 bikes and motors, I think you should make sure they know that you know of all the issues, and ask for a new motor...  I wouldn't spend the money on a lawyer until you've exhausted your options with the MOCO....

[hd-dude]

Have to assume that this is on extended warranty. The warranty inspectors are third party inspectors that only come out to verify the claimed damages. They then report back to the warranty company with findings. We have never had a claim denied due to aftermarket exhaust. From the sound of things you need to find a more competant shop to the repairs correctly so you are not back again.

[grc]

Have to assume that this is on extended warranty. The warranty inspectors are third party inspectors that only come out to verify the claimed damages. They then report back to the warranty company with findings. We have never had a claim denied due to aftermarket exhaust. From the sound of things you need to find a more competant shop to the repairs correctly so you are not back again.

 


Jerry

[djkak]

I've never ever heard of mufflers causing an issue with a warranty.  Call their bluff and let the warranty "inspector" do his thing.  Given the history of the 07/08 bikes and motors, I think you should make sure they know that you know of all the issues, and ask for a new motor...  I wouldn't spend the money on a lawyer until you've exhausted your options with the MOCO....

....The warranty inspectors are third party inspectors that only come out to verify the claimed damages. They then report back to the warranty company with findings. We have never had a claim denied due to aftermarket exhaust. From the sound of things you need to find a more competant shop to the repairs correctly so you are not back again.

In April of ’09 I saw an ESP claim for shifted flywheels on a 2006 Road King held up by CNA for a set of slip-on mufflers. The claim was eventually paid, after some fooling around, but it could have easily gone the other way. My sense is that once they dig their heels in, it will take some muscle to get the issue resolved, if it is even possible to do so. The fine print always seems to make this sort of thing real difficult.

As I remember it, the adjuster was aware that the machine had a Stage-2 big bore, and that it was not the street legal kit. I believe that he even checked the ECM for a street legal download. The process stalled when the adjuster asked to see the mufflers, by part number, from the street legal kit.

I will even recommend removing a trailer hitch from a machine with an issue significant enough to require an inspection. It seems that this environment has evolved over time into this fussy inflexible sort of thing; it wasn’t like this 5 years ago.

I’m truly surprised that things in hd-dude’s neighborhood are more relaxed. I always assumed that California was ground zero for all that is regulated. Issues like these must be up to the individual adjuster’s discretion.

[brassspike]

No big bore kit or anything. Stock ECM program installed as well. I kept it as stock as possible because it started having problems from day one. With this last round of problems I'm wondering how much metal made its way through the engine and how long any repair will last now. also keep in mind that one of the origional complaints (poor and uneven compression) has not been addressed yet. It it was the cam/tensioner it's taken a long time with it working poorly for it to fail.

In April of ’09 I saw an ESP claim for shifted flywheels on a 2006 Road King held up by CNA for a set of slip-on mufflers. The claim was eventually paid, after some fooling around, but it could have easily gone the other way. My sense is that once they dig their heels in, it will take some muscle to get the issue resolved, if it is even possible to do so. The fine print always seems to make this sort of thing real difficult.

As I remember it, the adjuster was aware that the machine had a Stage-2 big bore, and that it was not the street legal kit. I believe that he even checked the ECM for a street legal download. The process stalled when the adjuster asked to see the mufflers, by part number, from the street legal kit.

I will even recommend removing a trailer hitch from a machine with an issue significant enough to require an inspection. It seems that this environment has evolved over time into this fussy inflexible sort of thing; it wasn’t like this 5 years ago.

I’m truly surprised that things in hd-dude’s neighborhood are more relaxed. I always assumed that California was ground zero for all that is regulated. Issues like these must be up to the individual adjuster’s discretion.

[brassspike]

Have to assume that this is on extended warranty. The warranty inspectors are third party inspectors that only come out to verify the claimed damages. They then report back to the warranty company with findings. We have never had a claim denied due to aftermarket exhaust. From the sound of things you need to find a more competant shop to the repairs correctly so you are not back again.

I wish you were about 3,000 miles closer!

[brassspike]

Well, Maggie is still in the shop. I'll post, just in case someone else has these problems. Heads redone (again), top end reassembled, (again) added SE cam chest, new oil pump. I had told the tech that I was going to compression test it before I took it off the lot so he did when he finished. He said the motors exhaust still didn't sound just right. He found.....still low compression. I had my son in law check on it this weekend and he was told they were waiting on new cams??
Anyway, I am about finished with this thing. I can only imagine where all the metal from the oil pump and such went!

[JCZ]

Well, Maggie is still in the shop. I'll post, just in case someone else has these problems. Heads redone (again), top end reassembled, (again) added SE cam chest, new oil pump. I had told the tech that I was going to compression test it before I took it off the lot so he did when he finished. He said the motors exhaust still didn't sound just right. He found.....still low compression. I had my son in law check on it this weekend and he was told they were waiting on new cams??
Anyway, I am about finished with this thing. I can only imagine where all the metal from the oil pump and such went!

With the history that "they have" with your bike.....they need to be checking a whole lot more than compression.  To begin with....sounds like somebody needs to be checking "their work".  Did they check your crank run out?  Did they check it on both sides?  What was the reading on that?  It should have already been done, if they've ordered new cams.  

Wether you keep it or cut your troubles and move on.....you definately need to find another place to do business.  Also....some don't know but any reputable independent shop can do extended warranty work.......that's why all of Nor Cal and Cen Cal and many of the So Cal members take their bike to Jim (hd-dude).  Sure, it's a hassel for us to load up and take them that far but it's well worth it in the end.......we ony have to take it one time!  Jim has worked hard to "earn" his reputation here.  And for those that think it's not worth it......there's always the dealerships to go back to.    You just have to find a good wrench (word of mouth) in your area or your state....or the state next to you.    Shipping your bike 3,000 miles may well be worth it if it gets done right the first time.......just sayin........

[brassspike]

JCZ I've been to three dealerships looking to buy a new Street Glide. All three agreed to give me a call to let me know what they could get etc. Guess how many have?
Yep -0-

They must get paid by the hour not the sale!
 

[JCZ]

JCZ I've been to three dealerships looking to buy a new Street Glide. All three agreed to give me a call to let me know what they could get etc. Guess how many have?
Yep -0-

They must get paid by the hour not the sale!
 

Spread your search.....the further from home you find it, the greater the ride back home.  So........if you could find one...say on the west coast....fly out and ride home.  It'll be a life long memorable experience!

OK....the members of this forum will let you know where there's a SESG at MSRP, if you just ask them.  A dealership can do a search and tell you the same thing.....if they're willing to.

[hogasm]

Which dealer you going to Bayside...bunch of idiots..Chris the main mechanic told me that my cam plate was bad and replaced it. I asked him what the crank run out was while talking to Fueling on the phone "speaker phone"..he told me it was 5 thou out.....fueling guy started ranting about what f$%*ing idiot would install a new cam plate with 5thou run out...tried to cut off the speaker phone but not fast enough. All his buddy mechanics were listening in on the conversation.
                                        Outer Banks....owned by the same ..... that owns Bayside...no real mechanic but usually will work with you

Call New Bern HD for your new bike. good people there
                                        

[brassspike]

Which dealer you going to Bayside...bunch of idiots..Chris the main mechanic told me that my cam plate was bad and replaced it. I asked him what the crank run out was while talking to Fueling on the phone "speaker phone"..he told me it was 5 thou out.....fueling guy started ranting about what f$%*ing idiot would install a new cam plate with 5thou run out...tried to cut off the speaker phone but not fast enough. All his buddy mechanics were listening in on the conversation.
                                        Outer Banks....owned by the same ..... that owns Bayside...no real mechanic but usually will work with you

Call New Bern HD for your new bike. good people there
                                        

Yep, he has worked on this one too. Thats where I heard "They all do that". Funny the rear cyl. didn't. I got hosed there pretty good for headers, dyno time, etc. None of that worked. They were supposed to do a compression and leak down test. Said it was fine and gave leak down rate but the bike actually had around 90 psi. a week later when actually checked. I'm not up for going back there.

[jfscheck]

Exhaust and air cleaner without a module/mapping to increase fuel could cause the bike to run lean/hot - nothing that would cause issue's such as what you are experiencing though...

[brassspike]

Spread your search.....the further from home you find it, the greater the ride back home.  So........if you could find one...say on the west coast....fly out and ride home.  It'll be a life long memorable experience!

OK....the members of this forum will let you know where there's a SESG at MSRP, if you just ask them.  A dealership can do a search and tell you the same thing.....if they're willing to.

We are already set to do the Pacific Coast highway this summer. I guess the wife and I could ride a new scoot back! Just have to worry about the trade in getting there!