Ok, today’s first post will have to do with the replies in the past 2 days; my next post below will discuss my engine warranty claim.
A race tuner will void your warranty and even states in their catalog, "This race-use only software package..."
Actually, this is not true. Although they catalog says it is intended for “race only applications” they are referring to EPA regulations.
The text below is copied from page 6 of the SERT manual:
“Introduction
This product is designed for Race Use Only
Disclaimer & Warnings
Do not install the EFI Tuner on any model other than those specified in this User’s Manual. Doing so may result in poor engine performance, electrical-system damage, and/or engine damage.
This Screamin' Eagle EFI Tuner system is intended for high-performance applications only.
This engine-related performance part is not legal for use on pollution-controlled motor
Vehicles.
Use of this Screamin' Eagle EFI Tuner system may reduce or void the Limited
Warranty Coverage. This Screamin' Eagle EFI Tuner system allows the engine to reach optimum RPM. It is extremely important that the rider use the tachometer to avoid harmful RPM's and possible engine damage. Engine-related Performance Parts are intended for the experienced rider only.
Do not exceed 6200 RPM on all Twin Cam 88 engines that use stock valve springs.
Exceeding 6200 RPM on these vehicles may cause engine damage.
Do not exceed 6200 RPM on balanced Twin Cam B 88 engines, regardless of additional engine modifications. Exceeding 6200 RPM on these vehicles may cause engine damage.”The key word here is
“may” . Had the word been “shall”, there would be no question as to the voiding of warranty. Unfortunately this leaves the real determination up to the legal system and not some dipchit tech advisor who determined I over-revved the engine without ever looking at it or some moronic service rep who doesn’t even have the decency to talk to me directly..
The heat coking could be from the valve not completely closing if the guide cracked before it stuck enough to bend the valve. From the looks of that crack, it looks more like it occurred when the valve hit the piston.
I guess without the head been looked at by engineers we will not know. It could have been by the valve getting hit, but when you look at the head in person it appears to have had gas leakage through the cracks, which would mean it cracked before the bend.
So now the question is what caused the vale to stick/float in the first place. Looking at the intake port, it doesn't look like the valve was seating. Look at the carbon spikes that you see in the first picture of the head. They shouldn't be there. What's the front head ports look like?
I was so PO’d when I saw the cracked guide I forgot to look at the front chamber!
…. then do you feel comfortable letting them do the repair work?
After the tech missed the cracked guide, not really. But If I do it myself I have to order some books, probably a few tools, try and figure out where everything goes that they took apart and then have the time to do it. If it was November there would be no question.
Rjob,
Good point. And since he used mostly WaWa gas which has 10% ethanol, we may see a link here. Guess I've made my last stop at WaWa (except for the coffee). Need to find someone who is still selling fuel without the ethanol which is going to become much more difficult with the MTBE not being added now. 
In New Jersey all of the gasoline is crap, we are right behind California when it comes to the fuel problems. Doesn’t matter where you get it. I was going out of my way to get Sunoco’s highest grade whenever I cold, but most of the stations were bought out by Russian owned Lukoil, so who knows what is out there now.
Just an observation - dealer recommended Exxon rather ……
Jerry
Soapbox opinion here. 2 reasons why I stay away from Exxon. First, back in the late 70’s early 80’s when we had our first and second US sponsored oil shortages I worked for a very large Chrysler Corp dealer. Our drivability problems were horrendous, and it was mostly caused by all the fuel changes that were literally making the fuel systems fall apart.
Between the Dodge Aspen, Plymouth Volare and the fuel issues Chrysler Corp almost went under.
Any vehicle that had significant problems could almost always be linked back to Exxon fuel users. All one had to do was look inside the throttle body and see all the red dye stains and you knew we had to take the fuel system apart and maybe the head & valves.
The second reason I won’t use Exxon is their response to or rather lack of to the Exxon Valdez oil spill. Most people know there was a spill but have no idea as to how large, having nothing to compare it to. Years ago I went an oil spill cleanup seminar and there was an overly presented to us. This was graphic of the Valdez oil spill overlaid on top of a graphic of the east coast. This oil spill covered an area from Massachusetts to “North Carolina”