I've been trying to get help with the iPod issue for a year on my 2011 CVO Streetglide. 2 dealerships can't help me either. I have both the Nano and the Shuffle. Both do the same thing. If bike is off more than an hour, its starts all over, beginning with "A", (Addicted-Abel). The biggest pain is that I have it on shuffle and it plays the same 50+- songs over and over. I've tried everything. If shuffle and repeat are both on, you have to get the "repeat" off. I can do that, plug it back in, and the bike turns on the repeat again. I can take repeat "off", leave the shuffle "on", plug it up in my Ford F-150, and it plays all 1300+ songs. Just got back from Panama City Beach and I'm so pissed I'm on my Itunes library unchecking all the songs that keep playing over and over. Jeezzzz!