UPDATE!!!!!!!!I would like to formally retract my negative comments about Paul Yaffe's Baggernation quality control.
After sending an e-mail to Baggernation I quickly received a call from Ken. Needless to say, he apologized for the QC issue and assured me that HE is the one responsible for quality control at Baggernation.
Not only did he ship a new set of bars that day, he did it based only on my e-mail. No Charging, No Shipping, No Nothing!!! He wanted me to get the right bars and was trusting me to do the right thing by sending the scratched bars back to Hill Country Custom Cycles. That my friends is a Class Act move!!!!!!
He later called me back to tell me that the folks at Hill Country never called Baggernation but instead called Drag Specialties who they bought the bars from.
Ken at Paul Yaffe Baggernation!! You have earned my respect! Problems can always happen but it's your Class Act that showed me what a company does when they truly care about their products and their customers. Trusting someone you've never met and doing so only based on the information from my e-mail, you "trusted" me with what could have simply been a ploy by some idiot to get a set of free bars from you. You showed me that when push comes to shove "good people do good things simply because they care about their fellow human beings".
THANK YOU KIND SIR!
ORIGINAL POST
Well, my bars came in this week while I was out of town on business. I was pretty excited until my wife unwrapped them and sent me this picture.
Yep, scratched!!! Not only were they scratched but the scratch had a Black Sharpie circle around it.
Obviously I'm sending them back. I bought them from Hill Country Custom Cycle because Yaffe (aka. Baggernation) told me to call them becuase they had it in stock and their production was out 8 weeks. Great folks at Hill Country. Super friendly. Super helpful.
They were quite embarassed becuase they come in from Yaffe pre-packaged and wrapped. They checked and had no more in stock so they called the "buddy" with Yaffe if they could get a set right away because of this and NO LUCK.
Looks like Yaffe doesn't care much from quality control OR customer satisfaction!!! I guess Yaffe has so much business that they don't need to concern themselves with customer service.
Come On Paul Yaffe I expected more!
Good thing Yaffe has competition and I have a voice to point out Yaffe's service & quality!
ps: if you're asking yourself if the scratch will be hidden behind the clutch or brake reservoir hings, the answer is no.