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[ChiTracker]

I've been on HD for more than 30 years. But i have hit my limit.  I bought a 2012 FLHXSe3 10 months ago. 9000 miles later the hike has left me stranded 3 times. And has had three throttle bodys and other fuel related issues.
Well, this morning once again the bike leaves me stranded in an intersection. Tomorrow when the dealer comes to get it I'm  asking for my money back and telling him to keep it.
What do you think? Will i get satisfaction?

[lilcoot]

Damn, so sorry to hear about your problems.  Those things should never happen on a new motorcycle, let alone one that costs $35000.

Depending on which state you're in, Lemon Laws may be helpful at this point.  I don't blame you for being ready to call it quits.

Good luck in getting this resolved.

Dan

[Buy early]

Feel your pain ChiTracker! Sorry about the problems. Are there lemon laws in your state? Do you have a good dealer? Have you got a running complaint log with the Moco? If yes to any of the above, you may have a chance at satisfaction (not sure your money back would be in the offing tho).

[ChiTracker]

Yes, I have a running log with the MOCO, since being stranded in Wyoming during Sturgis. Then each subsequent  problem I have called and gotten them involved. I do have a great dealer (Calumet HD) I know that they will try to do the right thing.
I'm unsure in Indiana's lemon laws. But i will know more tomorrow and post the outcomes.

[dirtdobber]

it must be of the same issue before you can make a claim under the lemon law. It could be different in your state.

[Chicky]

Sorry to hear your troubles....I too have a FLHXSE3 and had troubles - a noisey engine (lifters? "usual 110" loud engine?) - for the first 6 months.  Finally on the 10,000 mile service, a loose shift linkage shaft was discovered as the problem, and HDMC replaced basically a new engine! Shift shaft, flywheel, pistons, cylinder assembly, etc.   Even included the fluids of the service at no charge.  I've also had some cosmetic issues - speaker grills, paint on the saddle bag, console 'wrinkle', all replaced by HDMC without issue.   I know the right dealership makes all the difference.   I hope your dealership does right by you.   If not, go higher up.   HDMC shouldn't want to lose a 30yr. customer.   Good luck.

[D-N-D]

Good luck they will take care of you I'm sure !!!! they have no reason not too.

[Kingspoke]

I've been on HD for more than 30 years. But i have hit my limit.  I bought a 2012 FLHXSe3 10 months ago. 9000 miles later the hike has left me stranded 3 times. And has had three throttle bodys and other fuel related issues.
Well, this morning once again the bike leaves me stranded in an intersection. Tomorrow when the dealer comes to get it I'm  asking for my money back and telling him to keep it.
What do you think? Will i get satisfaction?

It's doubtful they will give you your money back.  The good thing it is still on warranty and they will have to fix the problem.  You may need an attorney to prod MoCo, to make it a priority to find out what exactly the problem is.  If they put three throttle bodys in the same bike it sounds like the dealer technicians don't have a clue (so they're all bad throttle bodys?  Unlikely).

Maybe you can contact Harley Davidson customer service (if you haven't already).  Keep good notes of all of the problems and statements made by the dealership.  Must be frustrating!  Good luck!

[2018_FLTRXSE]

Also doubtful you will recieve a full refund. I know the lemon law here credits mileage against the return/repurchase.

Can you share with us symptoms other than "it left me stranded?"

[ChiTracker]

Symptoms each time have been: I'm riding down the road the bike goes into limp mode and will not accelerate only idle. Unable to clear the codes. Immediately after clearing the codes they re-appear.
On two throttle bodies, the actuator/ butterfly would not full close. On a third, they had no clue, so they cut all the wires to the throttle body and extended them a couple inches, claiming tension on the wires might be the problem.
Codes are: P- codes : 0120, 0123, 0223, 0220, 1511, 2135.

[Robmay]

I was told that in Florida (not sure about other states) the lemon law does not apply to motorcycles or boats. 

[sadunbar]

Symptoms each time have been: I'm riding down the road the bike goes into limp mode and will not accelerate only idle. Unable to clear the codes. Immediately after clearing the codes they re-appear.
On two throttle bodies, the actuator/ butterfly would not full close. On a third, they had no clue, so they cut all the wires to the throttle body and extended them a couple inches, claiming tension on the wires might be the problem.
Codes are: P- codes : 0120, 0123, 0223, 0220, 1511, 2135.

You may want to read the attached PDF...

[Wayne G]

That is a great service bulletin!  I am a tech that works on GM industrial products that use Delphi electronics, we have a very similar condition to this on our products, the troubleshooting is almost verbatim!

 One would assume the techs would have checked all these things in the bulletin very throughly.  BUT it is more likely that the techs have never seen it.  If it were my bike I would print this and hand it discretely to the service manager!!  just my $.02

 

[Kingspoke]

You may want to read the attached PDF...

Man, you are right on the money!

[hadye]

Guys, how you contact the MoCo, through the dealer or directly? I need to send a complain