Sorry to hear about your troubles. mine is the best Harley I have owned to date. Since its a new model for you maybe have a couple buddies ride it and you ride theirs to see if either one of you feels anything different. There are so many variables as to why you could be experiencing this strange ride. I will say my 2012 CVO Ultra felt a little loose when I first got it, I changed the handle bars and now its perfect. I can however sit still on the bike and shake the handle bars form side to side and the front wheels and shocks twist a little more than any other bike I have ever had, but once you start rolling its perfect. I also live in south florida and our roads are very smooth and very flat our tallest hill is the speed bumb in my gated community. Keep at it yuo will find your sweet spot. I can also tell you, when I switched to my first bagger i came off a Fat Boy and my first 6 months on my Street Glide I thought, this bike ride like crap, very squirelly, soft. I got used to the ride now getting back on a Fat Boy is Hell..