Alright was on cell phone before. Talking to seller
On Sept 9th bought and paid for a light on eBay. Seller said it would be here on Friday, he makes mistake and it arrives the following Monday. After inspection of part found that mounts on light are broken and on side of box it's written BROKE. Notified seller, he first offers me 50% off if I keep it and make it work. Then he tells me the part must of broke in transit. I just tell him I want a refund he send a return tag from ups and it arrives on the 20th, ups said they attempted twice to pick it up. Lol. On the parts way back to the seller the train get derailed in Texas, talked to seller today he said I have to wait till he gets the part till he refunds the part. It's been 3 weeks and since day 1 it's been a bad transaction with the delivery and him sending a known bad part. So now my money has been tied up for 3 weeks. I'm asking what's the best way to dispute this, I paid for it with my checking account on Paypal.
Frustrated with seller on eBay. Just venting
You can open a claim with either Paypal or eBay. It's effectively the same thing since eBay owns Paypal. It's a one or the other proposition. If you open a claim in one place you can't do so in the other. But a verdict in your favor from either gets you a refund. However.....
Having been through this a few times I'll share what I've learned. Their judgment is going to be based primarily on location of the product. They won't take an opinion on condition. Righteous indignation, earned or not, won't really matter.
I can understand their position too. It's easy for people's opinions of subjective descriptions to vary or for someone to mess with a part after receipt in an attempt to get a refund (it's happened to me).
What that means is that, given your description of facts, they're likely not going to rule in your favor for a refund until such a time as you can prove via tracking that the returned parts are in the hands of the guy you sent it back to. At a certain dollar level I've now forgotten they will require proof of return and not just delivery but signature confirmation showing the recipient actually had it in his hand.
Train derailments are outside the norm. Certainly screws up the process. But until such a time as you can show the part got back to him getting your refund is likely problematic. Another thing to keep in mind is that there is a time limit to initiate a claim. I think it's 45 days from the purchase date but you'll want to verify that. After that you can't make a claim with eBay or Paypal.
If you'd paid through Paypal using a credit card you could request a charge back through your credit card company. Using a funded Paypal account with a debit card or bank account that's no an option though.
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Topic: Rwd eyes eBay problems (Read 1762 times)