Yes we've all experienced the deer in the headlights look from some dealership employees. Sometimes the problem is the service writers or managers aren't trained techs, but rather selected for their thick skin and ability to stand in one place for hours and deal with PO'd owners and service paperwork. Each have their own skill set. I'd not want their job.
I try to establish a relationship with them all, and ask questions about things I don't understand. Sometimes it's best to ask for their mechanic's take on the problem before it gets filtered and written up on a work order.
The clutch recall pertains to the wrong release part being installed in the clutch housing. One works, one wears prematurely (the wrong one designed for the cable clutch). Pop the primary cover and look is their task. Replace as required.
Once the baby teething is over you'll enjoy the ride.