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[cyril]

 I seen cases replaced .

[24v]

Honestly, if it was only on the bottom of the bike where it cannot be seen, I would opt for a spray touch up.  I'm not really keen on some dealer tech pulling the motor out of my bike, and all that goes with that, just to recoat the bottom of the cases.
Just my 02

[grc]

Honestly, if it was only on the bottom of the bike where it cannot be seen, I would opt for a spray touch up.  I'm not really keen on some dealer tech pulling the motor out of my bike, and all that goes with that, just to recoat the bottom of the cases.
Just my 02

If I could be sure the problem was just limited to that small area on the bottom of the cases then I'd agree.  However, I don't know how he is going to be able to determine ahead of time if the problem that caused this is truly limited to that one small area, or if it's just an early indicator of a larger problem that occurred in the coating process.  I think I'd want a firm commitment from H-D that if I accepted a touch up on this one spot, and then I had further problems on those cases, they would replace the engine without any more BS.  And a big factor in my decision about the touch up on the bottom is the entire crap shoot of having a dealership completely tear down and reassemble the engine.  Personally, I'd rather run the bike off a cliff and collect the insurance before I'd let any of the shops I've dealt with tear down and reassemble my engine.

Jerry

[CVOBreak]

If I could be sure the problem was just limited to that small area on the bottom of the cases then I'd agree.  However, I don't know how he is going to be able to determine ahead of time if the problem that caused this is truly limited to that one small area, or if it's just an early indicator of a larger problem that occurred in the coating process.  I think I'd want a firm commitment from H-D that if I accepted a touch up on this one spot, and then I had further problems on those cases, they would replace the engine without any more BS.  And a big factor in my decision about the touch up on the bottom is the entire crap shoot of having a dealership completely tear down and reassemble the engine.  Personally, I'd rather run the bike off a cliff and collect the insurance before I'd let any of the shops I've dealt with tear down and reassemble my engine.

Jerry

Harley offers a remanufacturing service for their engines. strangely enough it lists CVO 07 through current model. Seems strange you would need to have an engine under warranty sent in for that service. They advertise a 2 week turn around and they do re-powder coat the engine. I would be okay with them sending the entire engine to Harley for repair. The cost to do it on your own is $4495.00. I'd install a 120R before I pay that for a warranty repair. The fact that they want to keep the bike for 4-6 weeks to replace the tank and fender is reason enough to sue under Ohio lemon law. I have that work order from the dealer so they cant deny the time frame.

Ultimately Harley will have to repair it correctly as they will certainly lose the law suit and I have heard they almost always agree to do the repair rather than go to court. Now its all about the time and BS to get it done.

I have agreed to let them paint the underside of the engine with the understanding that this is a temporary fix while waiting on a permanent solution. At least they ordered the rear wheel so that should be in next week and since I need a new Dunflat on the rear I can save the outrageous cost of a tire change at the dealer.

Harley's excuse for not ordering the tank and fender and just replacing them was that they need to make sure they are CVO parts before they will order the replacements from Gunslinger.
How lame is that, they have the pictures of the bike. The dealer said they would just try to order the replacement tins before they sent the old ones back. I will have to wait and see on that one. There is a shot I can have it all repaired with the exception of the engine case before the end of the season. I'll let you all know how the fight goes.

If I liked the looks of the Victory, I don't, but this has soured me on Harley. and to think I've ridden motorcycles for over 50 years and waited most of my life for a Harley. The number of times I have defended Harley with my friends and co-workers that ride other makes has been too numerous to mention. I think the next time it comes up I'll just say "you're right" and walk away with my head down. 

[cambo]

I don't understand why they are giving you such a hard time. They ok'ed the tank swap on mine in 24 hours as I mentioned before and it took 4 weeks for the dealer to get the new one, they called me, I took the bike in, and 1 hour later the bike was ready with the new tank installed (incorrectly by the dealer, but that's a whole other issue).

If I had to go through half as much pain as you I would feel the same. This really sucks.

[CVOBreak]

I don't understand why they are giving you such a hard time. They ok'ed the tank swap on mine in 24 hours as I mentioned before and it took 4 weeks for the dealer to get the new one, they called me, I took the bike in, and 1 hour later the bike was ready with the new tank installed (incorrectly by the dealer, but that's a whole other issue).

If I had to go through half as much pain as you I would feel the same. This really sucks.

Hard for me to understand as well. Although the dealer seems cooperative they don't make a move or decision without the Mother Harley OK. I think that is where the issue lies. I believe if the dealer says to Harley "this is clearly a warranty issue and we need it repaired" or "Is it a warranty issue and what do you want us to do" makes a huge difference. This is a small dealership and also sells Honda cars. Maybe the dealer Harley relationship and the size of the dealership makes a big difference. I think this dealer is worried that it may cost them a few bucks somehow and they don't like it.

I bought a pair of boots on line from Harley and had them shipped to the dealer for pickup. even though they didn't have them is stock and I got them direct in a couple of days they seemed pi$$ed that I didn't have them special order them and pay sales tax. I've bought the bike and thousands of dollars of parts from them so I didn't think they would care. Guess I was wrong.

[CVOBreak]

Hard for me to understand as well. Although the dealer seems cooperative they don't make a move or decision without the Mother Harley OK. I think that is where the issue lies. I believe if the dealer says to Harley "this is clearly a warranty issue and we need it repaired" or "Is it a warranty issue and what do you want us to do" makes a huge difference. This is a small dealership and also sells Honda cars. Maybe the dealer Harley relationship and the size of the dealership makes a big difference. I think this dealer is worried that it may cost them a few bucks somehow and they don't like it.

I bought a pair of boots on line from Harley and had them shipped to the dealer for pickup. even though they didn't have them is stock and I got them direct in a couple of days they seemed pi$$ed that I didn't have them special order them and pay sales tax. I've bought the bike and thousands of dollars of parts from them so I didn't think they would care. Guess I was wrong.

Something just occurred to me. Gunslinger is on the hook for the paint and whoever made the rear wheel. I'm sure Harley's vendor agreement probably covers the labor cost of the replacement of the vendors defective parts. The only thing that it truly Harley's is the powder coating on the engine. They offer up a $20.00 can of spray paint.

How cheap and pathetic is that. I was all set to buy a CVO limited touring bike as a mate to the breakout. Based on this experience I will not be purchasing another Harley. I will keep my breakout forever. One way or another I will have the powder coating repaired by Harley or if I lose the law suit I will have it repaired properly at my cost. But Harley has lost my business.

I was going to buy a Harley engine guard but will now go with a Lindby bar instead. any other parts/work will not be performed by Harley Dealers. I'm going to have the Engine/heads and finned bridge covers diamond cut anyway. I will have the block repaired while the other work is being done if things don't go my way.

The dealer advised that I keep calling, in their words bugging Harley customer service, to try to convince them to do the proper repair. they were condescending and insulting on the phone and basically said we will pray paint it or not your choice but that is our procedure and you have no right to appeal our decision or speak to anyone else as they will tell you the same thing.

A judge may have a different opinion!

[Fisherman]

Dont bother with the phone calls e-mail or pen and paper will get you further good luck 

[HDBill]

Just my 2. I don't think size of dealership matters. Bought 2 bikes and 5000 in engine upgrades and thousands in accessories for each bike just to have them try to gouge me 7500 on price of BO. Told them they would never sell me another bike which garnered no concern on their part. Bought at a dealer 4 hours away who even came and picked the bike up and returned it for a tuning issue. The first new truck I ever owned was a Ford. They took care of every issue under extended warranty.  When the paint peeled on the hood and fenders I was told by the dealer they wouldn't paint it because it was almost 5 years old. Told them as far as I was concerned the rest of the truck would peel also. After an unpleasant ( on my part ) call to corporate the dealer called next day to schedule repainting the entire truck. Just makes you wonder what MoCo and that dealer are thinking. I have bought 8 Fords since.

[CVOBreak]

Just my 2. I don't think size of dealership matters. Bought 2 bikes and 5000 in engine upgrades and thousands in accessories for each bike just to have them try to gouge me 7500 on price of BO. Told them they would never sell me another bike which garnered no concern on their part. Bought at a dealer 4 hours away who even came and picked the bike up and returned it for a tuning issue. The first new truck I ever owned was a Ford. They took care of every issue under extended warranty.  When the paint peeled on the hood and fenders I was told by the dealer they wouldn't paint it because it was almost 5 years old. Told them as far as I was concerned the rest of the truck would peel also. After an unpleasant ( on my part ) call to corporate the dealer called next day to schedule repainting the entire truck. Just makes you wonder what MoCo and that dealer are thinking. I have bought 8 Fords since.

Latest update, after much arguing and threatening to sue they have agreed to order the parts and replace them when they come in. They agreed to replace the tank, rear fender and rear rim.
they mentioned since I needed a new rear tire that they wouldn't charge me for the mounting, balancing, etc. since they were replacing the rear rim. they acted like they were doing me a favor. the issue with the powder coat still remains and they are insisting on a spray can repair which is not acceptable to me. The GM at the dealer was upset that I mentioned my difficulties to another person while I was waiting on the 5K service and asked me not to talk about it while in the dealership. I told him to fix the powder coating the right way and we wouldn't have any issues. He said he wouldn't accept the spray paint fix on his bike and he would try to get Harley to repair it properly. Don't know if this was lip service or he was being truthful. He promised a call back this week with an update so we will see!

[HDBill]

Glad to see you sticking with it. Sometimes just finding the right ear is magic. The dealers definitely don't like bad press either. You are absolutely right they should be doing everything to make it good.  Sometimes the wheels turn slow but you did buy a flagship bike from them.

[CVOBreak]

Glad to see you sticking with it. Sometimes just finding the right ear is magic. The dealers definitely don't like bad press either. You are absolutely right they should be doing everything to make it good.  Sometimes the wheels turn slow but you did buy a flagship bike from them.

Flagship bike should equal no hassle warranty repairs. too much of a fight, its wearing me out!!

[CVOSE Breakout]

Eat more sugar. Dont give up mate, you only want what should be given. Dave