I have used Keyboard twice to ship bikes.
I will use them again in the future.
When the 2011.5 SEUC came back from California/Tahoe there was a rub mark on each end of the tour pack lightbar.
I took pictures, call Keyboard, got a replacement quote from the Harley shop, sent the quote to Keyboard.
And I waited.
Thinking what a pain in the butt this will be if they jerk me around.
The next day I got an email from Keyboard saying my claim was valid and they would pay the replacement cost.
What a relief, no threatening, no fighting, they did the right thing and that is one of the reasons I will use them again.
I ordered the painted lightbar that matched my 2011.5 and the Keyboard check was here before the part was.
Great company IMHO!
SBB