I gave them plenty of time. They supposedly put the best technician on the job. I think one possible issue is that they did have him work other jobs while doing my upgrade. As I got this bundled with my deal I gave the shop a lot of latitude on the delivery date. Perhaps the back and forth between different jobs resulted in some drop in quality. (Hmm... where did I leave off, did I already put the heavy springs in?).
Spot on Simon. I know I've been a victim of this on more than one occasion. Dread having to take my bike in for anything but the most simple repair . . . one that I can readily tell if it was done properly.
I think that's being too generous. Many of us worked in shop environments in our lives. Of some kind. I grew up in a gas station then a garage then a garage/machine shop from the time I was 11 until 24. Still play in such places to this day.
Even as a kid, with all the distractions of being a teen aged boy (other guys, girls that thought they could flirt for freebies, girls, girls, ballgame on the radio, whatever) I never didn't make sure I knew where I was at when I came back to a task. Might find lost track of where something was while doing that inventory. Still do that today. More than once have bought a replacement of something when I knew it "had to be here somewhere." The job didn't move forward without the mental and physical inventory though.
This doesn't take long. A good review is not a tens of minutes of proposition. A tech working in a $60-$80-$100 hour shop should be working in a place where such basic care and caution is the expectation. He should be working in a shop where when the expectation is not met he quickly discovers it was the requirement.