Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[porthole]

Thanks Fired00d for adding this to the correct thread. I have now attached the photo that I added to the other "Heated Grips" thread. Needless to say; it was heartbreaking seeing my brother's new bike stuffed away in a graveyard of other bikes awaiting repairs. I have encouraged my brother to contact HD Customer Service about a claim but he doesn't want to "create a stink." Needless to say; I'm upset about this because I received the bike and didn't spot the blemish and the dealership insists that nobody there "noticed it" (of course).

The odds are good the dealer will need a factory rep approval anyway to replace a CVO paint part, so he would not be creating a "stink" just getting the ball rolling.

When my tourpak lid had to be replaced the dealer didn't even flinch, just made notification to the rep.

[BEIST]

My younger brother picked up his bike yesterday (that's him on the left in the background). Hannah's HD in Media PA could not have done a better job resolving the problem with the tank's paint blemish! They handled it quickly and the bike looks absolutely fantastic! (As you can see by my brother's best friend's expression :-)

I want to apologize for bringing my own preconceived problems and anxiety into this situation. As a lifetime Honda rider this has been a very enlightening experience for me. The extremely personal, and optimistic, customer service that my brother has received from Tommy Hannum's crew is something that I will never forget. You Harley guys really do treat each other like family. I can certainly better understand the underlying appeal.

Thanks again for all of the informative advice and for "rubbing my shoulders" when I was panicking over nothing.

[RedNose44]

^^^ Good to see you were taken care of. My dealer just replaced my inner fairing. Good to hear there are other dealers out there doing a good job.

[110tHunDer]

That is one pretty bike!  Wow!