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Author Topic: 2017 with Black Garnet color match?  (Read 2491 times)

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richbiker

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2017 with Black Garnet color match?
« on: October 12, 2017, 02:56:33 PM »

Has anyone else have issues with all the panels of  Black Garnet not matching?
Mine has gotten 4 new pieces and 2 of them still do not match the rest of the bike.
The worst one is the right saddle bag it looks like they did not change it.

Spence
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sail

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Re: 2017 with Black Garnet color match?
« Reply #1 on: October 18, 2017, 06:42:30 AM »

The only thing I have noticed is at certain angles the paint on the outer saddlebag doesn't look like it matches the lid, but then I change viewing angle and it does.  That's about all I have noticed. When you say 'panels" what are you referring to?
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richbiker

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Re: 2017 with Black Garnet color match?
« Reply #2 on: October 18, 2017, 01:35:00 PM »

Panels meaning painted parts.   The front fender, left side cover, right lower fairing, and the right saddle bag (not the lid) were all lighter then the rest of the bike(in the sun)  the lower fairing was so bad even in the garage you could see a difference.  The dealer has replaced all these and the fender and the side cover are now perfect but the right saddle bag is still too light, the right lower fairing is closer but the fairing cap(which they did not replace) and the fairing lower still do not match.
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sail

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Re: 2017 with Black Garnet color match?
« Reply #3 on: October 19, 2017, 07:40:39 AM »

Well, if the dealer replaced the parts you KNOW it was bad. 
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grc

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Re: 2017 with Black Garnet color match?
« Reply #4 on: October 19, 2017, 09:01:22 AM »


Keep on having the dealership replace parts until they all match.  Eventually I would imagine Harley will stop honoring the claims and tell the dealer to cease and desist, if they haven't already.

I have no idea which company is painting CVO parts these days, but I'm sure the dealership does.  Ask them to contact the vendor directly and ask for help in resolving the issues.  There should be a color standard for each color (in the auto biz they were small metal panels painted under laboratory conditions).  When you have parts of various shades, you need such as standard to identify which parts are right and which parts are not.  You also have to understand that nothing is absolute, there will be a certain amount of allowable variation, especially with metallic paints.

Jerry
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Jerry - 2005 Cherry SEEG  -  Member # 1155

H-D and me  -  a classic love / hate relationship.  Current score:  love 40, hate 50, bewildered 10.

richbiker

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Re: 2017 with Black Garnet color match?
« Reply #5 on: October 19, 2017, 05:45:22 PM »

The Dealer is now sending one of the rear Filler panels to H-D so they can match a good piece.
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sail

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Re: 2017 with Black Garnet color match?
« Reply #6 on: October 26, 2017, 01:57:07 PM »

I sent dealer a picture of right saddlebag lower in the sunlight and they say they'll contact HD and see what they want to do.  Uh.......I have a suggestion.
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Wrongway

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Re: 2017 with Black Garnet color match?
« Reply #7 on: October 27, 2017, 07:24:26 PM »

Sounding like what we went through in 2006, it was a mess.
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sail

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Re: 2017 with Black Garnet color match?
« Reply #8 on: November 01, 2017, 07:08:59 AM »

Wrongway, how could HD possible argue that paint is not a defect issue?
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muddypaws

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Re: 2017 with Black Garnet color match?
« Reply #9 on: November 01, 2017, 07:37:57 AM »

That picture looks like crap...
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Bill

sail

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Re: 2017 with Black Garnet color match?
« Reply #10 on: November 02, 2017, 07:02:20 AM »

I'm taking the bike to the dealer and they'll take their own pics for Harley.  One step at a time. 
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richbiker

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Re: 2017 with Black Garnet color match?
« Reply #11 on: November 02, 2017, 02:19:32 PM »

Here are the 2 pieces that I am still not happy with.  Right lower saddle bag and right lower fairing(not the lower fairing cap).
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richbiker

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Re: 2017 with Black Garnet color match?
« Reply #12 on: November 02, 2017, 02:20:36 PM »

bag
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sail

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Re: 2017 with Black Garnet color match?
« Reply #13 on: November 06, 2017, 06:57:54 AM »

Rich, that's the same side and area of the bag I have my problem with.  Everyone at the dealer acknowledged it and I think HD is going to replace it.......waiting to hear for sure.
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richbiker

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Re: 2017 with Black Garnet color match?
« Reply #14 on: November 06, 2017, 01:52:37 PM »

That picture is of the replacement part. I sure hope the next one is better.
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