Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[kojak]

Okay, now it makes perfect sense. A dealer who installs an aftermarket cam/tuner etc on a SE motor or kit should take the responsibility of stepping up when there is a problem with the motor. Harley would most certainly not cover it even if the bike was under warranty time period. Since your bike is 5+ years old and has plenty of miles on it since you had the upgrade done at purchase, the CNA person is getting squirelly. Any way, best of luck. Keep us updated on the fix.

Yes, purchased the 2021 CVO new from local dealer. They took bike from floor to shop to install 131 kit. And that's a great question....."what failed first". I don't think anyone can concretely prove what failed first. Yes I'm sure a master mechanic or perhaps a metallurgist could give a reasonable theory about which failed first. But I don't think anyone can prove what failed first. I could be wrong. Cam bearing exploded for lack of a better word. The lifters were flattened. Cam itself had intense scarring on the lobes. The hole where the cam bearing goes was hogged out so to speak. The cylinder walls were scarred. 

So what happened first? I truly don't know.

Sent from my SM-X210 using Tapatalk

[Hondo2doc]

Okay, now it makes perfect sense. A dealer who installs an aftermarket cam/tuner etc on a SE motor or kit should take the responsibility of stepping up when there is a problem with the motor. Harley would most certainly not cover it even if the bike was under warranty time period. Since your bike is 5+ years old and has plenty of miles on it since you had the upgrade done at purchase, the CNA person is getting squirelly. Any way, best of luck. Keep us updated on the fix.

You may be 100% correct and I may be chit out of luck. I don't blame the dealer because I chose the cam. Interesting you mentioned tuner. That was the very first thing the CNA inspector checked was the tuner and making sure it hadn't been modified. Harley came under FTC sanctions a while back. I don't remember how long ago. Because Harley was voiding warranties solely and completely based on an aftermarket part being installed. Even though the aftermarket part was not the culprit of the damage. I am no lawyer by any means. But supposedly the Magnusson-Moss Warranty act of the 1970's dictated that warranty companies must prove an aftermarket part was the cause of said damage to deny a claim.

Also Harley replaced (under original factory warranty) my entire motor 110 ci of my 2015 CVO Streetglide because the umbrella valves failed causing oil to spew out of the breather and scar the cylinder walls. It had an S&S 475 cam in it at the time.

Sent from my SM-X210 using Tapatalk

[kojak]

Also Harley replaced (under original factory warranty) my entire motor 110 ci of my 2015 CVO Streetglide because the umbrella valves failed causing oil to spew out of the breather and scar the cylinder walls. It had an S&S 475 cam in it at the time.

Sent from my SM-X210 using Tapatalk

Yeah, a dealer has some sway over Harley's decisions in the 2 year factory warranty period. They have gotten more stringent in the past few years.

[Hondo2doc]

Yeah, a dealer has some sway over Harley's decisions in the 2 year factory warranty period. They have gotten more stringent in the past few years.

Oh boy yes they have.

Sent from my SM-G991B using Tapatalk

[Ironhorse]

It was a cycle-rama 512 cam. No dealer didn't warn me about possible non-warranty coverage.

Well if the installing dealer did NOT warn you about possible warranty violations due to non HD parts, hopefully the dealership will step up and do the right thing and cover it for you. Even more so if they recommended the cam to you.

[CVOStreetglide]

Sorry for your frustration

Here’s copy of the Federal Magnuson-Moss Warranty Act that specifies your rights. 

I hope ithelps to resolve your issue.

When accessorizing your vehicle with aftermarket parts, your warranty claim cannot be automatically denied, nor can your warranty be voided, if you install non-OEM parts in your vehicle. The burden is on the dealer to prove the aftermarket parts caused the failure. For example, if your windshield wiper motors fail, your vehicle’s warranty claim can’t be denied because you installed aftermarket performance programmer, tuner, chip, etc. Similarly, if a wheel bearing fails or a fan belt snaps and you have an aftermarket exhaust installed, the dealership would have to prove the exhaust system caused the bearing failure or the belt to snap in order to deny a warranty claim. In these types of scenarios, the dealership should have no reason to deny your claims.

In addition to the Magnuson-Moss Warranty Act, you also have SEMA (Specialty Equipment Market Association) working to protect your rights. Because SEMA represents U.S. aftermarket wholesalers, retailers, distributors and manufacturers, they often keep car manufacturers in check by supporting legislation that prevents dealership service providers from denying warranty coverage. This means dealerships have become less stringent when it comes to aftermarket parts that modify performance or suspension.

[Hondo2doc]

Sorry for your frustration

Here’s copy of the Federal Magnuson-Moss Warranty Act that specifies your rights. 

I hope ithelps to resolve your issue.

When accessorizing your vehicle with aftermarket parts, your warranty claim cannot be automatically denied, nor can your warranty be voided, if you install non-OEM parts in your vehicle. The burden is on the dealer to prove the aftermarket parts caused the failure. For example, if your windshield wiper motors fail, your vehicle’s warranty claim can’t be denied because you installed aftermarket performance programmer, tuner, chip, etc. Similarly, if a wheel bearing fails or a fan belt snaps and you have an aftermarket exhaust installed, the dealership would have to prove the exhaust system caused the bearing failure or the belt to snap in order to deny a warranty claim. In these types of scenarios, the dealership should have no reason to deny your claims.

In addition to the Magnuson-Moss Warranty Act, you also have SEMA (Specialty Equipment Market Association) working to protect your rights. Because SEMA represents U.S. aftermarket wholesalers, retailers, distributors and manufacturers, they often keep car manufacturers in check by supporting legislation that prevents dealership service providers from denying warranty coverage. This means dealerships have become less stringent when it comes to aftermarket parts that modify performance or suspension.

Yo my brother thanks so much for this. I never heard of SEMA. I'll reach out.

Sent from my SM-G991B using Tapatalk

[CVOStreetglide]

Yo my brother thanks so much for this. I never heard of SEMA. I'll reach out.

Sent from my SM-G991B using Tapatalk

 

SUGGESTION:
 
Sent a formal letter to the warranty company with the complete act included and the appropriate section highlighted.

In the letter, inform them that you are prepared to file a complaint if they violate the terms of the act.

Also, let them know you will pursue legal action and compensation as well.

STAY TUNED  👍👍😀😀