Hey guys (& ladies), I just went to the Garmin site to do the download. Yes it told me that I was eligible for a free upgrade and that all I needed was my 'registration code' which of course I didn't have. I called their 800 # & had the rep give it to me then told him about the scratches in the lens. He told me that his supervisor would have to approve it before I sent it in. I told him about the upcoming Hot Springs trip & he said the supervisor was a big motorcycle rider. That's when it happened. We got disconnected. I figured oh well. 2 minutes later the cell phone rings & it's Garmin calling me back! He said he still had to check with the supervisor but he'd get back to me tomorrow.
I've always known the Garmin had good customer service but, man these guys are good! The City Navigator v8 CD's are on the way, FREE! It's no wonder their stock price is going up!
AJ