We install the DTT and field tech calls for them. Again customer service is where it is at with us. We are a small shop, we do not have huge budgets to work with. We care if a customer has a issue. Prime example of poor customer service. I had DTT ( not the same company) build a transmission for our diesel dodge truck. They had us take it to there guy here in south AZ, we drive down there drop the truck off, pick it up. Seems to run ok but still not right. Call them back, we go round and round as I have taken it to 3 other shops and payed to have them check it out. All tell me the same thing the convertor is too tight causing the HUGE lag in power from idle to 1600 rpm. I am now told they do not think it is a issue, but if I want to pay to have them remove the trans , customized the convertor again paying for that service, they will be happy to see if they can get the truck in by end of July!!! So I guess the idea of towing our 40ft toy hauler and the summer vaction trip is done !! Cost on the trans 6500, fuel to take it there and back 102, time invested a total of 12 hours as we had to take two vehicles as well. What can i do now?? I am stuck, live with the truck not running correctly or pay them again for the same job. They are a big company and they have been paid, that is all they care about.
I have a customer that bent a valve on a install as he did not adjust the pushrods correctly. I sent him out a head that I had ready to go on the shelf , the two heads crossed paths in UPS. I could have said weLL send it in I will fix it when I get time. I did charge him but only cost nothing more. I can feel his pain, he made a mistake and he really wanted to go on a road trip, I made it happen for him. "We are human and make mistakes that is fact, it is not that we made a mistake but what we do about it. " That is a qoute from my mom.
"YOU HAVE TO GIVE IT AWAY TO KEEP IT"