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Chipster, guess who made the 3-layer steel gaskets that weren't working?!?!?! Cometic. Wazzup widat?

Chuck, see old wrench's quote below,

If I was to order a set, paying for them out of my pocket, they would be the Cometic brand layered head gasket. I know that HD says Cometic builds for them, but they may build to HD specs, I have had trouble in the past with the SE gaskets and have not had any trouble with the Cometic gaskets.

I agree with his quote.

In my world I build house's to a certain spec that I establish. I also do contract building per a spec that was within code but certainly not up to the specs that I deliver. As a G/C I price and build what is specd to earn the contract, not what I think it should be.
I'm thinking the same happens with Harley and their suppliers.

 

[ultrafxr]

I haven't personally seen any slipped liners. When mine was pulled down at 1,800 miles, they were fine without any detectable lip. They installed the -07A gasket and it lasted all of 3,000 miles before leaking again. I'm waiting for the report cards to come back on the -07B before I let them tear into again. I've put about 6,000 miles on it while it has been leaking and it is steady but not getting any worse. I may wait until this riding season is over before doing it again, unless the leak get worse, forcing me to act sooner.

My rear cyl was replaced twice and had detectable movement from the liners both times - could feel it when dragging fingernail across top of cyl.  First time bike was bone stock and at that repair I installed RYO, Fat Cats and had dynoed with sert to help cool things down.  That repair - new cyl, piston, rings, 07A gasket lasted all of about 4k and had to be redone.  Then motor crapped out and new motor installed.  6k on new motor with no sign of leakage so far.

[old wrench]

Chuck, see old wrench's quote below,

I agree with his quote.

In my world I build house's to a certain spec that I establish. I also do contract building per a spec that was within code but certainly not up to the specs that I deliver. As a G/C I price and build what is specd to earn the contract, not what I think it should be.
I'm thinking the same happens with Harley and their suppliers.

 

Man dont you just hate to build something the way someone wants it and they have trouble with it, then they turn around and point the finger at ya and say he did it, I just think yep and there is 3 fingers pointing back at you the one that wanted it that way, oh well if it was easy everyone would be doing it 

[Chief]

Chuck, see old wrench's quote below,

I agree with his quote.

In my world I build house's to a certain spec that I establish. I also do contract building per a spec that was within code but certainly not up to the specs that I deliver. As a G/C I price and build what is specd to earn the contract, not what I think it should be.
I'm thinking the same happens with Harley and their suppliers.

 

That's pretty much a given.

[JDOFLHRIDER]

Well I just picked mine up yesterday. New cly's,crankshaft and fresh valve job but the most alarming thing is that in the 3 sets on cly's they put on had to be bored .010 just to clean up and straighten before they would install them on any bikes.So if any of you guys get new cly's make shure they were checked before installing. RIDE SAFE JDO

[DESERTBEAR54]

To be able to get the New gaskets 7B you must open a ticket with MOCO. Unfortunately at this time that is the way to get your bike recorded with mother Harley and have your dealer work with Tech support on the oil leak issue. If I had just gone to the dealer they would have just used the 7A gasket because there unaware of the lastest updates and use what they think is the latest and thats what they order. The 7B's are what Harley is now using in there 08 CVO production line and that is why they are back ordered till the end of April. New Bikes make Money!!or More Money!!

[RedDevil]

To be able to get the New gaskets 7B you must open a ticket with MOCO. Unfortunately at this time that is the way to get your bike recorded with mother Harley and have your dealer work with Tech support on the oil leak issue. If I had just gone to the dealer they would have just used the 7A gasket because there unaware of the lastest updates and use what they think is the latest and thats what they order. The 7B's are what Harley is now using in there 08 CVO production line and that is why they are back ordered till the end of April. New Bikes make Money!!or More Money!!

Desertbear, I can verify what you said.  My 110 finally succumbed to the dreaded rear cylinder oil seepage problem.    I called my dealership and they had the 7A's in stock and I told them about the 7B's.  They said they couldn't order them as only the 7A's are showing in the system.  I called HD Customer Service and they gave me a ticket number, said to give that to my dealer and they could order the gaskets.   Gave the ticket number to my dealership and they got to order the new gaskets.  They told me that they are expecting them by Tuesday, so maybe the MoCo is shipping them again.   

   

[ice6900]

i complained to the hd tech guy of switzerland when i need a head gasket, he personally took the new type gasket to my dealer, he explained that the gasket he took them was of the same material as used in twin cam models, fingers crossed

[Twolanerider]

Desertbear, I can verify what you said.  My 110 finally succumbed to the dreaded rear cylinder oil seepage problem.    I called my dealership and they had the 7A's in stock and I told them about the 7B's.  They said they couldn't order them as only the 7A's are showing in the system.  I called HD Customer Service and they gave me a ticket number, said to give that to my dealer and they could order the gaskets.   Gave the ticket number to my dealership and they got to order the new gaskets.  They told me that they are expecting them by Tuesday, so maybe the MoCo is shipping them again.   

   

This is nuts.  A customer has to know more about a product, the ordering systems and tracking mechanisms then the department entrusted with doing warranty repair just to make sure that said warranty repair is done to the current standard of care. Absolutely bizarre.

[Chief]

This is nuts.  A customer has to know more about a product, the ordering systems and tracking mechanisms then the department entrusted with doing warranty repair just to make sure that said warranty repair is done to the current standard of care. Absolutely bizarre.

"Welcome to the machine..........."

Unfortunately the dealer's systems do not update right away. I don't know what the trigger mechanism is, but I would guess they don't know there is a new part number until they try to order their existing part number and HDNet indicates it as obsolete and gives them the new paret number.

If I didn't know about the gasket development and went to my dealer yesterday he would have sold me some of the stock of the -07A gaskets they have. It wasn't until I got him to check HDNet did he find out about the -07B number. It's not the dealer's fault and I can't expect them to continually research all existing part numbers to search for supercession. It's the fault of Harley's part number update system, if such a system exists.

[Twolanerider]

"Welcome to the machine..........."

Unfortunately the dealer's systems do not update right away. I don't know what the trigger mechanism is, but I would guess they don't know there is a new part number until they try to order their existing part number and HDNet indicates it as obsolete and gives them the new paret number.

If I didn't know about the gasket development and went to my dealer yesterday he would have sold me some of the stock of the -07A gaskets they have. It wasn't until I got him to check HDNet did he find out about the -07B number. It's not the dealer's fault and I can't expect them to continually research all existing part numbers to search for supercession. It's the fault of Harley's part number update system, if such a system exists.

That is precisely my complaint Chuck.  Not that the dealer doesn't know.  That the company writ large has in place a mechanism (or lack thereof) wherein a part that really is no longer new and is mission critical isn't in-system before parts and service departments.  It's just nuts. 

[Chief]

That is precisely my complaint Chuck.  Not that the dealer doesn't know.  That the company writ large has in place a mechanism (or lack thereof) wherein a part that really is no longer new and is mission critical isn't in-system before parts and service departments.  It's just nuts. 

Totally.

[RedDevil]

It is a little disconcerting though, that we, the members of this site are more informed as to what the MoCo is doing.  I had the service manager tell me that he hears more stuff on what the MoCo is doing from customers like me then he does from the factory.  That's just, in my opinion, a piss-poor way of taking care of your dealerships.  Unfortunately, it's not the MoCo that gets jumped on for the dealer's lack of current information, it's the dealer.  We right away assume that they haven't got their chit together because they don't know what we're talking about.  For instance, I told the service manager when I talked him about the leak that I wanted them to check the rocker boxes after they tear the top off of the jugs to make sure I have no clearance issues.  I said you know about the clearance issues on the 110's right?  He said we haven't received anything from the MoCo about it.  It's that lack of concern for their dealerships that really pisses me off about the MoCo.  I don't blame my dealership for their lack of knowledge on the gaskets.  When I called customer support to open a ticket on my bike, (thanks to the excellent information received on this forum  ), I told her I hear that I had to open one to get the new gaskets for my engine.  She just non-chalantly said, that's right sir.  There was no surprise, denial, or whatever in her voice...they are programmed for these issues at the factory, but they're not informing the dealership that there's a problem, so the dealers give you the  when you explain to them that something is a known issue to the MoCo.  Sorry, for the rant guys, but the MoCo really pushed the wrong button with me today when I had to get a ticket number before the dealership could order the new gaskets for my bike...that is just plain wrong.   

   

[Boatman]

This is nuts.  A customer has to know more about a product, the ordering systems and tracking mechanisms then the department entrusted with doing warranty repair just to make sure that said warranty repair is done to the current standard of care. Absolutely bizarre.

The sad thing that this isn't just with the MOCO..  On any forum I have been on (boats, cars, p/u's), the forum knew more than the dealer and before the dealer.

[Twolanerider]

It is a little disconcerting though, that we, the members of this site are more informed as to what the MoCo is doing.  I had the service manager tell me that he hears more stuff on what the MoCo is doing from customers like me then he does from the factory.  That's just, in my opinion, a piss-poor way of taking care of your dealerships.  Unfortunately, it's not the MoCo that gets jumped on for the dealer's lack of current information, it's the dealer.  We right away assume that they haven't got their chit together because they don't know what we're talking about.  For instance, I told the service manager when I talked him about the leak that I wanted them to check the rocker boxes after they tear the top off of the jugs to make sure I have no clearance issues.  I said you know about the clearance issues on the 110's right?  He said we haven't received anything from the MoCo about it.  It's that lack of concern for their dealerships that really pisses me off about the MoCo.  I don't blame my dealership for their lack of knowledge on the gaskets.  When I called customer support to open a ticket on my bike, (thanks to the excellent information received on this forum  ), I told her I hear that I had to open one to get the new gaskets for my engine.  She just non-chalantly said, that's right sir.  There was no surprise, denial, or whatever in her voice...they are programmed for these issues at the factory, but they're not informing the dealership that there's a problem, so the dealers give you the  when you explain to them that something is a known issue to the MoCo.  Sorry, for the rant guys, but the MoCo really pushed the wrong button with me today when I had to get a ticket number before the dealership could order the new gaskets for my bike...that is just plain wrong.   

   

RD, at the sharp end of things actually with the broken product first it's understandable that the first few people know before the larger community.  But after that it's unforgivable.  It's also wrong, lazy and potentially speaks to an avoidance behavior that is far more troubling.  It's also annoying as hell. 

Dealers like you describe make it better.  Those that will actually listen a bit.  But the information trail being what it is compounded by a dealer who assumes you can't know more than they do is a disaster.