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[Fired00d]

Ok.  Will you hurry up & buy that new 09 SERG?    I cleaned out a spot for it in the garage already.   

You are going to be waiting a long time before I get one.

 
Ride Safe,
Fired00d
 

[Trapperdog]

My bike has been having what I thought was starter issues. Or as someone else pointed out perhaps auto compression release problems. It seemed to be getting worse and I was going to be out of town so I brought it to my local dealer. They  upon hearing the same noise and my authorization opened the primary and see no damage to the gears starter or otherwise - no metal residue in the primary fluid.... So being a good customer they tell me they have received the letter from Harley about "recalls" that will most likely affect my bike. So they are waiting to hear from Harley if they can do that work now... and if it is related to my current problem. Well perhaps I should say "problem".  So here is the rest of the story and the dilemma: I talked to the asst. mngr. in service and told him I had a trip planned for next Tue. and knew that even if Harley agreed to the warranty/recall work it would be after Tue. before I got my bike back. So the next logical question was could they put the bike back together and I just ride and wait for the recalls or whatever they are calling it in August.... Sure, they say... but it will cost you $200. On the one hand I understand, they have to be paid for their time spent looking into what was going on. On the other hand why should I have to pay when I am still with in the 1st year of the warranty and have six more coming. However, .... they are not finding anything wrong, but they are also not saying there is nothing wrong.... I am thinking about offering to pay $100 and move on.... but then what about the horrible noise that I get (only intermittently) when I am starting up a $30K motorcycle[:@][:@][:@] what would you do?

Tell the dealer to double check the ring gear teeth with a flashlight and mirror for fatigue. I went through the same thing last year only to have 3 teeth break off the ring gear 3 weeks later. May not be your problem but...

[igofar]

Back to our regularly scheduled program...........

If I understand correctly, this is your selling dealer?
Regardless, I would offer the $100, pay the $200 if required and FIND ANOTHER DEALER ASAP!!
Concider this a lesson learned and if it only cost you $200, you might have got off lightly.
In our battles with the mother ship Harley Davidson, we need the support of a good dealer and it is obvious, this is not such a dealer.

Yup, pay what is needed to get your bike out of jail, go on your ride as planned and talk to people in your area about their dealer experiences.

This might not be what you wanted to hear but proving principals is best left to the movies or to people with extra time on their hands.

Brad

[BIGDOG]

As I see the problem the bike is within warranty they and you hear a sound that is not right . This would suggest that a fix is required and should be handled at no cost to you. The real problem would be do they have the parts to do the fix and if not then they need to order them and as a SERVICE to a good customer if they can not get them in a timely fashion they should butten the bike up for your use until they arrive. Certainly having the bike apart sitting in the corner is only a potential problem for them and not good business . 

[sadunbar]

As I see the problem the bike is within warranty they and you hear a sound that is not right . This would suggest that a fix is required and should be handled at no cost to you. The real problem would be do they have the parts to do the fix and if not then they need to order them and as a SERVICE to a good customer if they can not get them in a timely fashion they should butten the bike up for your use until they arrive. Certainly having the bike apart sitting in the corner is only a potential problem for them and not good business . 

exactly right...

Diagnose the problem - if parts are on hand - then fix it...if the parts are not on hand - then order them.  When they arrive, call me and I will bring my bike back to you.  In the meantime, I want my bike - so put it back together and give it to me...  And no - I am not going to pay you for your lack of inventory of the required parts...  It's not my problem...it's warranty...it's your problem...
 

[bikerbehaviorist]

Newest update from my dealer: Harley called them back and asked them to 1) check the compensator sprocket, 2) check compression thus the releases. Since Harley has now asked for and thus authorized work to be done my cost will be zero....

I love my bike and the way that it rides, but maybe I should look into a trade in .... would I hate a 96 after a 110?? I could pay cash for it!!!!!

[bikerbehaviorist]

New owner at this dealership, and I am an officer in the HOG group - makes it all muddled. However, I will go on my trip, because as stated above it is not my problem if they do not have parts. It is now a warranty issue and if I can not ride the bike because there is no part - that means their part failed which then entitles me to a $75/day rental fee - I will rent a bike- or as also stated above they will button me up wait for parts I will ride and come back and they will fix it.... As much as I thought I was screwed I think I am now OK....

[Sean M Cary]

Newest update from my dealer: Harley called them back and asked them to 1) check the compensator sprocket, 2) check compression thus the releases. Since Harley has now asked for and thus authorized work to be done my cost will be zero....

I love my bike and the way that it rides, but maybe I should look into a trade in .... would I hate a 96 after a 110?? I could pay cash for it!!!!!

Good to go!   

Have a safe trip

Sean

[Spike]

you might have them look at this recall also while your at it  http://www.cvoharley.com/smf/index.php?topic=25524.0  That is if thry don't try to charge you for it since they dont know the full meaning of warranty work.

[bikerbehaviorist]

Newest update: I have the bike back it is the same... they found no problem with the compensator sprocket?? They did a compression test for the ACR's and the first test was around 150 and the second 220 psi - I then ask what's the spec? They tell me - oh we don't have the 08 manual, we looked at 07 and it is with in spec.... I almost really lost it. What you mean you do not have the specs, why didn't you call one of the 5 other local dealers to get them.....etc. I have the manual and I checked - the first test is with in specs the 2nd way out.... so which one is it did they take multiple readings. Call back.... they did not know and tech was gone till Tuesday.....as was stated by some one or several above:


Time to find a new dealer to do any work I do not do on my bike!!!!

[Chief]

Newest update: I have the bike back it is the same... they found no problem with the compensator sprocket?? They did a compression test for the ACR's and the first test was around 150 and the second 220 psi - I then ask what's the spec? They tell me - oh we don't have the 08 manual, we looked at 07 and it is with in spec.... I almost really lost it. What you mean you do not have the specs, why didn't you call one of the 5 other local dealers to get them.....etc. I have the manual and I checked - the first test is with in specs the 2nd way out.... so which one is it did they take multiple readings. Call back.... they did not know and tech was gone till Tuesday.....as was stated by some one or several above:


Time to find a new dealer to do any work I do not do on my bike!!!!

The 150 is the correct number for a functioning ACR. The 220 indicates a non-functioning ACR, stuck closed.

I agree, time to go dealer shopping.

Good luck.

[Steve_G]

Have you asked about getting the dealer to give you one of their rental bikes (for free obviously) since you shouldn't have to pay 10 cents for a problem you didn't create, and is covered by warranty?  Your time is as valuable as theirs, sometimes they need to be reminded of this.  I wouldn't waste time with anyone other than the general manager or an owner.  

[Spike]

Have you asked about getting the dealer to give you one of their rental bikes (for free obviously) since you shouldn't have to pay 10 cents for a problem you didn't create, and is covered by warranty?  Your time is as valuable as theirs, sometimes they need to be reminded of this.  I wouldn't waste time with anyone other than the general manager or an owner.  

I don't think BH's dealer got that memo

[Matt k]

Just went through what sounds like same issue.  My '07 ultra would intermittantly sound like it was grinding when hitting the start button. I'd back off and hit it again and it would start fine. Took in for my 10k and asked dealer to check.  When I picked it up they said couldn't recreate in shop and besides "there is always some noice" when starting.  I'm a lawyer not a mechanic but am not totally stupid.  Called manager and said this noice happens 3 out of 10 starts and there is N F W it is suppose to do that.

Opened the primary and found the starter clutch was toast. Of course it was backordered.  Since I have about 4 months out of the year to ride in NH (ok maybe 5 with  the heated seats) I suggested they call other dealers.  I then drove (in the cage) 100 miles to get this rather small part to them.

In any event, with tenacity it got fixed and was not that big a deal.

[Sean M Cary]

Just went through what sounds like same issue.  My '07 ultra would intermittantly sound like it was grinding when hitting the start button. I'd back off and hit it again and it would start fine. Took in for my 10k and asked dealer to check.  When I picked it up they said couldn't recreate in shop and besides "there is always some noice" when starting.  I'm a lawyer not a mechanic but am not totally stupid.  Called manager and said this noice happens 3 out of 10 starts and there is N F W it is suppose to do that.

Opened the primary and found the starter clutch was toast. Of course it was backordered.  Since I have about 4 months out of the year to ride in NH (ok maybe 5 with  the heated seats) I suggested they call other dealers.  I then drove (in the cage) 100 miles to get this rather small part to them.

In any event, with tenacity it got fixed and was not that big a deal.

Striving for the standard of mediocrity and failing miserably...  Sadly it isn't just HD dealers.

Sean