I read this topic last night and thought about it all day. I really want to add my $.02.
A dedicated hotline for CVO owners may seem like a good idea (especially for CVO Owners) but is it really? There is already a huge divide between the haves and have not's. Creating more services for the haves will only serve to widen this gap. Just because I had a few extra dollars, and choose to use it to buy a fancy motorcycle doesn't mean I am more deserving than the kid who bought his first sporty. Should CVO owners also get to bump non CVO owners for service? I say NO! We should all get the same crappy service.
That sure sounds to me like socialist thinking. I would be nice if everyone got the same GOOD treatment and service but we all know it doesn't happen. In many parts of life "rank has it's privilege" and it's that fact that makes many of us strive to make more money,get a promotion or some other move to increase our status or benefits in life.
I hate the socialistic way of thinking in that they want those with assets to feel guilty of working hard to obtain their possessions or status. In that way of thinking we would all be driving Toyota Prius hybrids for the good of everyone No need to have more luxurious vehicles or more high performance since not everyone can have it.
This divide that is talked about is actually created by the MOCO when they have the CVO line as a separate assembly procedure and they promote the CVO line as the best of the best. Then they do provide CVO specific parts and accessories like the gold key etc. So with that train of thought all CVO owners should give up their "extras" since it will make the "average" Harley owners feel bad about being one of the left out crowd. Harley may not say the CVO owner is above the average owner but they definitely protray the CVO bike as above average.
Also FYI I am not rich and had to save for years to get what I thought was a better bike for a fair price and that I would not have to spend much more money to get it to my version of a touring bike. I had a 1997 fatboy for 9 years and never had a breakdown and only work was normal maintenance. Now my "improved" hand built "top of the line" bike has broken down and has had a recall. Yes it's a more complicated bike.
I do love the look, sound and feel of my Harley and it is hard to think of ever giving it up but for riders who look at bikes as just economical transportation it is hard to sell them on the idea of a Harley. They buy bikes at 1/3 the cost with twice the horsepower and never have to spend thousands of dollars to get them to run right off the showroom floor.
I know in an earlier post someone compaired the Harley to an old muscle car and some folks would rather drive an old hotrod vs. a new sports car even if the new one is better. I understand that thinking too in that the older car has a spirit to it like a Harley. But also think about that era too. Those cars could be ordered with all the options you wanted from the factory.(No massive parts catalogue to add stuff later) and those high performance cars ran like any car of the day maybe faster but not less dependable.
Think of it this way, would you buy a new Corvette ZR1 at $60,000 (guess) and then have to spend money so it wouldn't overheat at a stoplight? Or a new luxury vehicle with a 600 page parts catalogue since you paid big bucks and didn't get all the features or options available?
I think the MOCO should have a separate CVO service and contact number maybe even a 10% discount on parts card if they continue to promote the CVO line as the best of the best kinda thing.It would reward those with a larger commitment to the MOCO. If it makes other Harley owners envious then all they have to do is work hard and buy a CVO.
Having said all of this I don't think owning a CVO makes a person better than another, just a person who is more committed to Harley ownership.
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Topic: Dedicated CVO Customer Service Hotline. (Read 9054 times)