I count four people reporting problems with their CB windshields being asymmetrical: UFO_HOG, dartman, HDBaggerDave and 61bbltop. Some other folks are reporting no problems at all.
With my CB windshield (14" Dark Tint) already on order, I am starting to get a little nervous. "When is it coming?" and "Are there really serious quality problems?" were my two big questions. So, I picked up the phone this afternoon and called Cee Baileys. The person who answered the phone connected me directly to Joe.
I asked about the delivery date for my windshield. He took my number and called me back after a few minutes. As we talked, he told me that they had been "swamped" with orders for the new SERG windshields -- about 70 right off the bat. He said these windshields are hand-made and that they only make about 8 each day -- one an hour. Since my order was one of the later orders they received, they had just gotten to my order.
Joe told me that my windshield was cut today and that they should ship it tomorrow or Thursday at the very latest. With shipping time, he estimated it should be in my hands by next Tuesday or Wednesday.
While I was a little disappointed -- I'm ready for it now! -- I was glad to hear that my order was near completion .
Next I asked Joe about the asymmetry issue. He addressed the problem very straight-forwardly. He told me he had received two windshields that were reportedly asymmetrical and that they were going to "make it right" for the customers by either repairing or replacing the windshield or refunding the customers money if that was what it took. They are committed to making this right for anyone that has a problem.
Joe asked me to pass on this offer to the rest of the forum.
Anyone who has a problem with the quality of their CB windshield, please call the CB sales department. THEY WILL MAKE IT RIGHT. If you aren't happy with the response from the sales team -- attitude, skepticism, refusal to address the issue -- call back and ask to speak to Joe directly. He'll make sure you are taken care of.
While I had Joe on the phone, I also took time to ask about the windshield height. I ordered a 14" because I tend to sit tall in the saddle for a 5'10" guy. What if it was too tall and I needed a shorter windshield? Joe said, "It's simple. Ship the shield back to us. We'll cut it down and courtesy ship it back to you. All you pay for is the shipping back to CB." Now, that's sounds like a reasonable offer to me.
In the end, I was very happy with my conversation with Joe. He spent a good 20 minutes on the phone with me. I'd encourage anyone who is having quality issues with their CB shield or anyone who is concerned about their CB shield order to call CB -- (800) 788-0618 -- and ask to speak to Joe.
This is a brand-new, hand-made product, folks. There were bound to be some issues, but it doesn't sound like there's a problem with every CB windshield for the SERG, just a handful. I could be wrong, but that seems to be the case from where I sit.
Just my $0.02 worth!
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Topic: cee bailey windshield for 09 SERG (Read 43685 times)