Jan 2nd...Salesman says take to service
Service acts like I am bothering them.
Rep named Vern, comes the next week and looks at it.
Service acts like its none of my buisness what was said or what Verns last name is. Service acts like I am bothering them.
Service says thats the way its supposed to look even though the bike was buffed out pre-delivery. Service acts like I am bothering them.
Service says if I dont like the Reps answer, that I can call the customer care number in the back of my handbook. Then says "Bye" walks away, Obviously Im bothering them.
While all this is ocurring, Found this web site, also found out that many others with the same issue, but they have the backing of their dealership. Also find John Selenskys phone # at MoCo.
Call John, he admits theres a problem and they are working on it,.
Wrote Letters to C.E.O, the Quaility Control Head, and the President of MoCo, Havent heard form any of them or anybody but John Selensky since. Who says its out of his hands to the higher ups at this point.
Go back to dealer and complain to the G.M. that I was blown off by them about the paint when there are many others that have the backing of their dealership on this issue, he looks at paint, says that "the paint doesnt match" and "Thats all I need to see" and also "Ill call you"...5 weeks later, havent heard from the G.M.
In meantime, have more conversations with John Selensky, he says, They are still working on a fix, but not sure when and even 'if' one will be figured out.
Service guy when Im picking up my bike from faulty o-ring in oil pump that they tried to blame on me, in my complaints to him about all the BS I have put up with starting with the paint, says, "Oh, I talked to the Rep named Vern the other day, and he said to order you new parts in 60 days, that they will be the correct color by then....only he said that the Rep named Vern (Still no last name), said to order only new lids, and new inner fairing.
Asked service guy if he was sure thats what was said, because I kind of like the only Black Crimson parts that are on my bike as opposed to the Brown Crimson, he told me he'd call the rep, and ask and then call me back...never heard back from service as of yet, nor would I bet money that I do after Bob Dron the owner gets my 4 page letter I fired off yesterday. The 10th of March.....
Also enclosed a copy of this letter along with the Survey of how Bob Drons treated me after sale. Its the survey you get the first week after buying the new bike, its not the one from the dealership. Im so glad I waited to fill this out, being lazy does have its upside sometimes. Copies also sent to C.E.O, President and Quality Control Head at MoCo.
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Topic: Paint Problems 2006 (Read 207690 times)