Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[fix it myself]

well bike is still in the shop,bike keeps getting shoved in the corner.getting to my last nerve,how or who did you contat to get you engine replaced? did you contact HD yourself,or did you have a dealer that was good enough to take care of there customer.

[Rooster]

I feel your pain man. I lost 9 weeks in the first two years in the shop and 9 more the next two. Makes you wonder if they are trying to eat up your warranty sitting in the shop. Hope they get you fixed soon.

[fix it myself]

4wks today n my bike is still at the dealers.told me they are waiting on HD to make a play on what to do. must be to collect dust,as my warranty drifts away and the insurance payment keeps coming. last straw about to be pulled out of the box. any one have info on IL lemon laws? or  a good lawyer in southern IL 

[sadunbar]

4wks today n my bike is still at the dealers.told me they are waiting on HD to make a play on what to do. must be to collect dust,as my warranty drifts away and the insurance payment keeps coming. last straw about to be pulled out of the box. any one have info on IL lemon laws? or  a good lawyer in southern IL 

Your dealer needs to be on the phone to the MOCO every day demanding an acceptable (to you) response.  And you should be too...   

[maac16324]

18 days out on my Sturgis trip the 110 in my CVO UC had a catastrophic tappet failure on the front cylinder intake. I had 29,000 miles on the bike when it failed. I left the bike at Destination HD in Tacoma, WA. Harley replaced the motor, oil cooler and pan and 11 days later I was back on the road. I couldn't have asked for better service from either the dealer or MOCO. The only sign of impending failure was a "picking" noise under load for about 800 miles prior to the failure. I attributed the noise to bad gas detonation and started using octane booster. With this experience I recognized that the 103 in my 2010 Limited in New Zealand was exhibiting the same "picking" noise. Harley replaced the tappets in my 2010 under warranty.

It seems to me that what you are having is a dealer problem. I shudder to think of the BS I would have gone through here in Canada had my motor failed north of the border. The dealer in Tacoma was so helpfull and on the ball that the stress of what could have been a bad situation evaporated. The service manager diagnosed the problem as soon as my bike arrived on a trailer in their shop. Same deal with the Harley dealer in Auckland. They are storing my Limited (for free) until I return in November. I called them, told them what had happened with my 110. They opened the motor up even though I could tell they were suspicious of my long distance diagnosis, confirmed the deteriorating tappet, got approval from Harley and replaced the tappets under warranty in about six working days.

It is sad to think that the dealer is so central in whether you have a good experience or bad experience, because I can't believe that MOCO has differing warranty policies from dealer to dealer. Contrasting that is a recent experience with a local dealer. I recently had a weld fail on an exhaust cover. After waiting two months for a warranty replacement, I decided that I would fix the weld so that the cover didn't fall off when I was on my Sturgis trip. I was told by the service manager at the local dealer that if I fixed the defective weld (out of my own pocket), the replacement wouldn't be covered under warranty. I can only imagine the bs responses I would have got over my destroyed 110. Sad, but true.

[phil49]

Well guys, I just joined the bent crank club.
I just purchased my CVO Ultra Dark last May, &I only have 1800 miles on it.
When I had the header & exhaust replaced, the mechanic noticed a noise coming from the primary.
He thought it may be the primary bearing.
When I took it to the dealer, they found a bent crank.
Great, so much for HD quality control on a $38,000 bike.

Phil

[ob1]

Fix it myself, do yourself a favor and head up to Dale's next time, it will be well worth the trip.

Tim

[baadman]

 DanyHD76 How many miles on your scooter when the lifter failed?

[grc]

4wks today n my bike is still at the dealers.told me they are waiting on HD to make a play on what to do. must be to collect dust,as my warranty drifts away and the insurance payment keeps coming. last straw about to be pulled out of the box. any one have info on IL lemon laws? or  a good lawyer in southern IL 

Call H-D yourself, don't wait on the obviously useless folks at your dealership.  There is no way it should take 4 weeks to get a simple answer from H-D; more likely H-D asked them to do some disassembly to determine the severity of the damage and they haven't complied.  Other folks on the site have had a new engine installed in less than two weeks when working through a good dealership.


Jerry

[DESERTBEAR54]

I did and the total down time was 3 weeks total with a new motor installed.

[DANYHD76]

I had just had 20.000 kilometers and my motor bike was of April 18, 2009

[shortdog]

Something does not sound right about your bike being neglected in the dealership. It is time to contact customer service yourself and verify the dealer has in fact contacted the MoCo.
In my situation it was a drawn out battle because the motor was still running and performing reasonably well. When the decision was made at the MoCo to replace the motor it was 8 days start to finish. I was actually riding it for 5 of those days while the motor shipped.

[fix it myself]

i have put 500mi on the rebuilt engine and its showing signs of the same problems again. excessive valve train noise coming from the front cylinder,which is why it was down for 40 days to begin with. dealer says they will give me one yr extended warranty, in am thinkings about changing the lifters with black ops from head quarters or woods directionals. i have the head quarters lifters in my o3 ultra. when my 110 was down the cam lobes showed signs of chatter,with the stock lifts. the sound seems to start when the power band range starts with the 255s . anyone tried after market lifters to quiet a 110 down? with the bike at 8500mi i hate to dump money into it when it has only been 6 months from purchase. the engine is running good but its a noise i know is not supposed to be there. the other thing i am thinking is the side play on the rockers,they are supposed to be new. but hd specs are so f---ed  the originals had room for a match book to slide in.i  am wore out making trips to the dealer over this bike. 9 times  in six months = around 55 to 60 days of down time, so many i lost track.