Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[bigmuff]

Bought a 2012 Ruby Red about 2-3 weeks ago.  Riding it home I couldn't seem to adjust the left mirror properly.  My hand was always in the way.  When I got home I looked closer and realized that the handlebars were crooked relative to the fairing.  The left side is up much higher than the right.

So I took the bike back the next day to be fixed.  A few days go by and they call and say the bars aren't bent properly and they have to order new ones.  I say fine.

About a week later I finally get a call saying the bike is fixed.  So I show up to pick the bike up and I'm left standing there for at least 15 minutes waiting for someone to bring the bike out.  Meanwhile there are technicians just milling around laughing and joking the whole time.  At this point my blood pressure is starting to go up.

Finally a tech brings the bike out.  I put on my gear and hop aboard.  I grab the handlebars and, just as before, my left hand is obscuring the mirror.  I get off and look and the bars are just as crooked as before.  I call the service manager out and proceed to rip him a new one.  They bring the bike back in and I leave.

It's been three days now and no word from them.  At this point I'm ready to ask for my money back.  PITA.

[Fired00d]

If the servicing dealer is the same as the selling dealer you might want to "annul" that relationship... sounds like you are going to be the only one getting screwed in the end.

 
Ride Safe,
Fired00d
 

[gabe]

 YOU HAVE EVER RIGHT TO BE PISSED

[North Georgia Hawg]

That must be frustrating... but try to keep your cool. You don't really want to give up that gorgeous bike because of some crooked bars, do you???

The dealer really needs to get them fixed on this go-round though... what did they do, put the crooked ones back on? Or do nothing? That's more likely. Hope there's not something more seriously wrong with the front end...

Coincidentally, I just installed a set of Wild 1 Chubbys on my bike. I have a thread about it. The stock bars made me stretch my arms a bit too much.

Good luck with this!

[Mano]

If they replaced the bar with a new one and it was still bent I would say that where the bar mounts or attaches is defective. I would be checking that.

[rayson56]

Great time to upgrade your bars with no labor charge! Which stealer is it? Could turn out to be a good thing if you work it right.

[mark]

If they replaced the bars and the problem still exists, I'd be inclined to say it isn't the bars (what's the chance two sets of bars are bent, and exactly the same)?

I'd look for another cause, improperly mounted/crooked bat wing, etc.

FYI...it really pisses people to be at a retailer and see employees F - off, when customers need tending to.

[Bag Man]

Sorry to hear of your dealer experience.   There's good ones and not-so-good ones.  That's the reason we travel >100 miles vs. 25.   Wouldn't take a free bike from the close one.   Non-existent customer service, lousy tech work and sorry merchandise.  Sounds like the bike was dropped!  They should make it right....contact the next level at HDMC.

[MKW]

Fight the good fight.  Hold them accountable.  I would ask for the service manager followed by the owner.  Many times these owners are walking the floor and just blend in with the other folks.  It just takes getting into the ear of the correct person.  Good luck!

[sebastianguy]

Sorry to hear that...try to keepp yourself cool..

[LarryB]

hey bigmuff, what part of the world do you live?

[bigmuff]

So I called Sunday and asked about the status.  Response was "bike is all set, couldn't find anything wrong with it".  At this point I lost it.  I spoke to the service manager and asked "If the bike is all set then why didn't anyone call me?  Furthermore, there is definitely something wrong and I'm not going to simply live with it".

Finally, a few hours later, the SM calls me back and says sheepishly "there was a missing washer on one side".

So bike is all set now but I strongly advise purchasing anything from Seacoast Harley in Hampton, NH.  The attitude of the staff varies from indifferent to downright rude.

If I spend $35K on a bike I should get treated like royalty.  Instead I was treated like a second-class citizen.

I own my own company and I would never treat a customer the way I was treated by these clowns.  They were all smiles when they were taking my money.  After that they wanted nothing to do with me.  My bike sat in the service dept. so long that the temporary plate had expired by the time I finally got it back.

[dayne66]

That's the reason we travel >100 miles vs. 25.   

  Some of us even have to take a two hour ferry ride to get away from our local dealer!

[North Georgia Hawg]

So I called Sunday and asked about the status.  Response was "bike is all set, couldn't find anything wrong with it".  At this point I lost it.  I spoke to the service manager and asked "If the bike is all set then why didn't anyone call me?  Furthermore, there is definitely something wrong and I'm not going to simply live with it".

Finally, a few hours later, the SM calls me back and says sheepishly "there was a missing washer on one side".

So bike is all set now but I strongly advise purchasing anything from Seacoast Harley in Hampton, NH.  The attitude of the staff varies from indifferent to downright rude.

If I spend $35K on a bike I should get treated like royalty.  Instead I was treated like a second-class citizen.

I own my own company and I would never treat a customer the way I was treated by these clowns.  They were all smiles when they were taking my money.  After that they wanted nothing to do with me.  My bike sat in the service dept. so long that the temporary plate had expired by the time I finally got it back.

No you weren't... you were treated like a Steerage passenger on the RMS Titanic! That dealer will end up in the same place as the Titanic did if they continue to treat paying customers like that... and they will absolutely deserve it! In this economy, dealers should be bending over BACKWARDS to help ALL customers, but many just haven't seem to have gotten the picture yet. We are likely going to see significantly fewer H-D dealers in the future - simply due to the crappy-and-getting-worse economy, and the outrageous mortgages a lot of them probably have on the H-D Shrines they've built...

Even though they are a thousand miles from where I live, thanks for the word of warning about those losers! They sound like one of the dealers who should just go away. We have some of those kinds of dealers here in Atlanta, too.

So are your bars at least straight now??? Hope so after all of the trouble this has caused you.

[CVOStreetglide]

So I called Sunday and asked about the status.  Response was "bike is all set, couldn't find anything wrong with it".  At this point I lost it.  I spoke to the service manager and asked "If the bike is all set then why didn't anyone call me?  Furthermore, there is definitely something wrong and I'm not going to simply live with it".

Finally, a few hours later, the SM calls me back and says sheepishly "there was a missing washer on one side".

So bike is all set now but I strongly advise purchasing anything from Seacoast Harley in Hampton, NH.  The attitude of the staff varies from indifferent to downright rude.

If I spend $35K on a bike I should get treated like royalty.  Instead I was treated like a second-class citizen.


I own my own company and I would never treat a customer the way I was treated by these clowns.  They were all smiles when they were taking my money.  After that they wanted nothing to do with me.  My bike sat in the service dept. so long that the temporary plate had expired by the time I finally got it back.

I was hoping they would discover a loose or missing fairing bolt.  That would have made sense as opposed to a washer.

It seems that there was no incentive to get your new bike fixed after the money changed hands. I would schedule a meeting right away with the GM and the owner and let them know how you feel. If no joy then you get to express your feelings in the new bike customer satisfaction survey and with HD Customer Support.

Regards