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[ultramellon]

I am leaving for Sturgis on Saturday and will be attending a round table discusion with represenatives from the factory on Monday Aug 7. I was planning to bring up the following problems that I have had with my 06 ultra some of them seem to be issues that many of you have had they are
1. hard starting and poor idle when cold
2. Rude customer service reps
3. Poor paint Quality and the often slow response to get it fixed
4. The factorys general disregard for the customers who purchase very expensive motorcycles and the problems that the experience with them.
I dont know if it will do any good to talk with them and I am not sure who will be there from the factory but I figure it can't hurt. I will check to see if their are any issues that you want me to talk about before I leave the Boston area. I will be leaving early in the morning so please reply by 6pm friday aug 4. Thanks for all the help you have been for me as I was dealing with my bike maybe now I can help someone else.

[Garznhogs]

Good luck, Ultramellon. I hope you get some answers, and look forward to your post. [smiley=xyxthumbs.gif]

Garz

[HUBBARD]

Yeah, 'er 'uh, ultramellon,
  LOL!  I don't mean that in a sarcastic tone, either.  If the MoCo is anything like the OEM's I deal with, they only have interest in two things.  Money, and more money.  The "end-user", is more the Dealer's grief, than theirs.  The OEM has been guaranteed payment before it goes on line, and has received payment in full, before it leaves the Factory.  Have you ever paid someone, before the job was completed?  How'd that work for you?  Same principle.  Quality control is a very valuable asset to all OEM's.  Too bad when that asset becomes a liability to Production.  I've only had one Harley, that caused me grief.  1976 Super Glide.  All the rest were, and are, trouble free, as to workmanship and material.  The broke, busted, blowed-up, and bent trouble I've had with Harleys, has been the result of Ol' Hub's abuse.  Pure and simple.  Good Luck.  Later--HUBBARD  

[Screamin]

Ultra;

Thanx for the offer. Don't forget peeling / blistering chrome, worthless thermometer, ABS brakes, PAINT, chain tensioners and shift pegs falling off. Have a great trip. Wish I was going.

[VaEagle]

I appreciate you going to this meeting ultramellon,
I hope some good can come out of that meeting.I agre with you about quality control issues,not only with the whole bike but parts as well.
I wonder what has happend to road tests and supporting the dealers and customers. Why was there various versions of the oil temp  gauge when it was first introduced? And why are the installation instructions still using the very hard install method that none of the local dealers in my area can use? FYI they are using the oil pan method from this site but they have to write on the service order "Installed in alternate method per customer request" since it's not the offical Harley way.
I agree with Screamin, why is Harley stil installing the worthless air temp gauge, why not oil temp from the factory?
Then also Harley has created a catch 22 situation with the radio software update.
The Harley offical instructions "if you have trouble installing the software update go see your dealer and they will assist you." Only problem is the local dealers don't have the latest update and when theycall Harley the company answer is that there are nice features in the update that the customer will enjoy but we don't feel it's important enough of an update to make a disk for the dealers.Hrley says to my dealer that the customer can just get it off the internet themselves. So back to square one!
I was lucky in that VAZHOG sent me his disk and after 3 tries got my download completed.
I would also like to see an offical CVO club or membership card from Harley that would get us 20% off parts and maybe things like earlier appontments for service or maybe even a loaner bike or at least a courtesy ride home if bike has to be left overnight especially for warranty issues. I know the chances of this are slim but we will never know until we ask or at least plant the seed for the future.

[VAZHOG]

Tell'em that I enjoy mine and hope to be with them next year, Have a great trip