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Author Topic: Changed opinion about 07 cvos  (Read 7359 times)

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SBB

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Re: Changed opinion about 07 cvos
« Reply #30 on: August 24, 2006, 03:18:19 PM »

Quote

The dealer putting anything in writing does not mean squat! They are not the MOCO. They do not provide the warranty the MOCO does. There is no way that the MOCO would put that in writing as it is in violation of Federal law.

Jim that's correct,
But my point was that the dealer would only put in writing what the MOCO gave him as a directive.
Just as his post said, the dealer is just as pissed as ACE was. IMHO unless the dealer was scaming  their customers then the dealers position would be their directive from the MOCO.
If it's not in writing to the dealer then how or why would the dealer take such a stand?

 [smiley=nixweiss.gif]
Well unless they are scared of being cut off!
Jim,, I'm on the same side as you on this issue.


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ace4059

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Re: Changed opinion about 07 cvos
« Reply #31 on: August 24, 2006, 11:01:14 PM »

OK, here is the latest scoop regarding mods and warranty. I went back to my local dealer today and hunted down the service manager. I told him what I had been told Tuesday by another employee at his dealership. He could tell I was upset so he took me into his private office.

He said, yes the MOCO does "blackflag" your VIN when you add a SERT. He said this does not automatically void your warranty, but if you blow up your motor the MOCO is going to be asking the dealership doing the repairs a "lot" of questions. He said as long as you are running the "map" that the MOCO recommends for your bike (#84 for '07 SE Ultra) and you have not altered the SERT map (the ECM remembers all settings the SERT has been on) then there should be no problems with getting it repaired under warranty.

He said the problem arises when someone has major engine failure and the SERT-ECM shows that they have been running a map that the MOCO doesn't approve for that bike, such as one that allows the rev limiter to exceed the recommended RPM limiter.

As far as what I was told about the trailer hitch voiding the entire warranty, he said yes it used to be that way. But now it would only cause a problem if you trashed your transmission or burnt up your alternator and the MoCO would have to know that it had a trailer hitch, such as the factory service rep actually being at the dealer at the time the bike was in for repair and if the factory rep saw it had a hitch then you might have a lot of questions to answer and they might deny your transmission repair or new alternator warranty claim saying the extra electrical load caused the alternator to go out or the extra weight caused the transmission to go out.

He said mods to new bikes is still a very gray area and the MoCO is being very quiet and cautious at this time. As far as Power Commanders, he said he would recommend everyone stay away from them because it gives the MOCO more leeway in denying warranty claims.

I told him all I wanted to do is add a Stage I A/C, and slipon aftermarket mufflers (V&H ovals), and have the dealer install a SERT at the factory recommended "map" #84 so it would run right  and he said he didn't see any problems with this set up and he didn't forsee any future warranty problems w/ the MOCO. I asked him if I could get that in writing, and he said no. The only way he said I could totally avoid any warranty problems was to leave everything stock. But he said he would be totally surprised if the MOCO ever gave me any warranty headaches with this set-up.

I guess since this is still a "gray" area that is why so many people including myself are getting conflicting info from dealership to dealership and in my case from person to person in the same dealership.

As soon as I reach my 500 mile break-in, I'm having the SERT, Stage I and V&H slip-ons installed. I sure hope this guy knows what he is talking about. I am thinking of buying the extended warranty and I don't want any hassles in the future if I have any warranty repairs.
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ace4059

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Re: Changed opinion about 07 cvos
« Reply #32 on: August 24, 2006, 11:08:20 PM »

And by the way, when I was in the service managers private office, he ordered the SERT for me on his computer. He was letting me see the computer screen as he ordered it and the retail cost ( my cost) is $459. Dealer cost ( as shown on the screen ) is $249. That is a pretty hefty mark-up. In addition, they charge 1.2 hours labor to download the SERT-Map (another $80-$90).
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Fired00d

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Re: Changed opinion about 07 cvos
« Reply #33 on: August 24, 2006, 11:17:24 PM »

Quote
And by the way, when I was in the service managers private office, he ordered the SERT for me on his computer. He was letting me see the computer screen as he ordered it and the retail cost ( my cost) is $459. Dealer cost ( as shown on the screen ) is $249. That is a pretty hefty mark-up. In addition, they charge 1.2 hours labor to download the SERT-Map (another $80-$90).
Hope that mark-up didn't surprise you that is about the norm for anything they sell. Somebody better at math then me can figure out the percentage, but ballpark I'm guessing 90+%? [smiley=nixweiss.gif]

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Re: Changed opinion about 07 cvos
« Reply #34 on: August 24, 2006, 11:20:01 PM »

Unfortunately for the consumer, the MM law only states the factory can't void your warranty for aftermarket parts.  What it doesn't state is WHO has to prove the aftermaket parts did/did not cause the warranty issue.  Once the factory states the aftermarket parts caused the issue, then it's up to the consumer to prove otherwise.  Then it becomes which is the best alternative, pay for the repair or pay the attorney. [smiley=nixweiss.gif]
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ace4059

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Re: Changed opinion about 07 cvos
« Reply #35 on: August 24, 2006, 11:30:35 PM »

Quote
[highlight]Hope that mark-up didn't surprise you [/highlight]that is about the norm for anything they sell. Somebody better at math then me can figure out the percentage, but ballpark I'm guessing 90+%? [smiley=nixweiss.gif]

 [smiley=pumpkin.gif]
Ride Safe,
Fired00d
 [smiley=fireman.gif]
No Dood, it didn't surprise me. I was just surprised the service manager actually let me see that screen. Someone posted previously that the markup on the CVO ultras is $5000. (MSRP vs dealer invoice) then add on to that the $335 freight and $400 or so for dealer setup that most dealers charge, and then the extra $2000 or more premium over MSRP that some dealers are charging for the privilege of owning a CVO Ultra, that's a pretty good profit on one bike.
Does anyone know what kind of profit a dealer makes on a non-CVO?
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Twolanerider

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Re: Changed opinion about 07 cvos
« Reply #36 on: August 24, 2006, 11:37:51 PM »

Quote

The dealer putting anything in writing does not mean squat! They are not the MOCO. They do not provide the warranty the MOCO does. There is no way that the MOCO would put that in writing as it is in violation of Federal law.

Quote
Jim that's correct,

Actually.... it may not be.
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Twolanerider

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Re: Changed opinion about 07 cvos
« Reply #37 on: August 24, 2006, 11:46:16 PM »

Quote
I am thinking of buying the extended warranty and I don't want any hassles in the future if I have any warranty repairs.


You'd like to think that all this would get at least a little easier under the service contract than it did under warranty if, for no other reason, than that HD is no longer footing the bill.  No factory rep in the equation any long.  The service contractor won't have snoops of their own in and out of the dealerships all the time.  So if a dealer is going to cut you any slack on what he sees or chooses to see when a repair under the extended warranty might be "iffy" he'll know he's got a bit more latitude that can be exercised on your behalf.

Just to protect their own ass, however, you want to bet that the service contractor doesn't have a few test mules they roll in to dealerships with.  Just to see how repairs and claims are presented to them.  Get busted that way once or twice and the whole system probably takes notice again for a few months.
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ace4059

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Re: Changed opinion about 07 cvos
« Reply #38 on: August 24, 2006, 11:51:34 PM »

Quote


Actually.... it may not be.
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Re: Changed opinion about 07 cvos
« Reply #39 on: August 24, 2006, 11:53:07 PM »

Quote

HUH??? :-? :-? [smiley=confused5.gif] [smiley=confused5.gif] Could you say that again in "Redneck" lingo?

If the dealer dick tells you something on behalf of the asshole company you just might get to hang your pecker on it.
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cuthbertss

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Re: Changed opinion about 07 cvos
« Reply #40 on: August 24, 2006, 11:54:29 PM »

Quote

If the dealer dick tells you something on behalf of the asshole company you just might get to hang your pecker on it.
[smiley=2thumbsup.gif] [smiley=2thumbsup.gif] [smiley=bandana.gif]
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ace4059

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Re: Changed opinion about 07 cvos
« Reply #41 on: August 24, 2006, 11:55:57 PM »

Quote

If the dealer dick tells you something on behalf of the asshole company you just might get to hang your pecker on it.
Now I understand. Thanks.
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Twolanerider

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Re: Changed opinion about 07 cvos
« Reply #42 on: August 24, 2006, 11:58:44 PM »

Quote
Now I understand. Thanks.


Can do it in Jive and Russian too.  But for those you have to pay extra (and for Russian I have to dig out the other keyboard).
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cuthbertss

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Re: Changed opinion about 07 cvos
« Reply #43 on: August 24, 2006, 11:59:30 PM »

Quote


Can do it in Jive and Russian too.
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Twolanerider

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Re: Changed opinion about 07 cvos
« Reply #44 on: August 25, 2006, 12:07:06 AM »

Quote
"its ok Miss, I speak jive" 8-)


That's exactly the scene I was thinking of  ;D

Man I loved that movie.

Warped minds think alike  [smiley=xyxthumbs.gif] .
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