www.CVOHARLEY.com

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1] 2 3  All

Author Topic: Dealer service?  (Read 3243 times)

0 Members and 1 Guest are viewing this topic.

Special_Ed

  • 1K CVO Member
  • *
  • Offline Offline
  • Posts: 2446
  • Member#2263 DSPP#136,543,099
    • CVO2: 05' VRSCSE - sold
Dealer service?
« on: August 25, 2006, 08:16:01 AM »
Last night I went to the dealer to pick up my bike. As I had explained before the front stainless steel braided brake line had been leaking and at first there was a question as to the ability of the dealer to replace it under warranty. They did replace it under warranty, I did pay extra to have the part flown in next day so that the bike didn
« Last Edit: August 25, 2006, 08:26:00 AM by Special_Ed »
Logged
"Looks like we got a date with Destiny and she's ordering the lobstah..."
 

sadunbar

  • 10K CVO Member
  • ****
  • Offline Offline
  • Posts: 11416
  • EBCM # Stealth - SSBS # 1.1 - SoA # Z&E2525 .01%
    • IL


    • CVO1: 2007 FLHTCUSE2
    • CVO2: 2000 FXR4
Re: Dealer service?
« Reply #1 on: August 25, 2006, 09:04:49 AM »
I would certainly make the service manager aware of the condition your bike was returned to you in.  He should want to get that type feedback.  I am sure he would find it unacceptable and give feedback to his tech.  If he doesn't want that type of feedback, I would find another service department.  If you color of the washers bothers, and it was caused by the fluid, ask for them to be replaced.  If they won't replace a few washers, again, time to a dealer more customer friendly.
Logged
2007 Screamin Eagle Ultra Classic - Light Candy Cherry and Black Ice
Screamin Eagle 120r
Revolution Performance EMS
Fuel Moto Jackpot headpipes and 4.5" Pro Touring Mufflers
HPI 55mm Throttle Body w/5.3 injectors
BDL clutch w/VPC92T
Traxxion AK-20
Legend Air Suspension
Brembo Brake Calipers/Rotors
Garmin Zumo
575 Chubby's
Bushtec Quantum

tunedse2

  • Senior CVO Member
  • ****
  • Offline Offline
  • Posts: 313
  • 2006 SE FatBoy Autumn Haze
Re: Dealer service?
« Reply #2 on: August 25, 2006, 09:14:53 AM »
Im going to give my 2 cents on the Dealer topic. I STRONGLY believe that you can find a half ass technician in almost every dealer in the country, I also think that every dealer has at least one really qualified quality tech, the answer is to find that tech. I had this exact problem with getting a master cylinder replaced under warranty. You are in the ideal situation right now, call the GM explain your issue and tell him all you want for your trouble is two words, the first and last name of the tech that works on his, the SM's, and the owners bikes Request the guy everytime, tip him andIf your results are anything like mine you'll drop your bike off with a whole lot less worry.
Logged

VAZHOG

  • 1K CVO Member
  • *
  • Offline Offline
  • Posts: 2207
Re: Dealer service?
« Reply #3 on: August 25, 2006, 09:50:52 AM »
The parts should be changed out! You paid for overnight Shipping to hurry your service So I guess they gave you the only tech that did not have anything to do. I would ask them to change the parts out to match the orginial.

Good Luck
Logged

HWYMAN1

  • Basic 103
  • Elite CVO Member
  • *****
  • Offline Offline
  • Posts: 906
  • FLHRSEI.ORG
Re: Dealer service?
« Reply #4 on: August 25, 2006, 10:06:47 AM »
you are definitely NOT whining! Your expectations IMHO are correct. The replacement of those parts will reflect on service dedication of dealer. Biggest point I think is you should definitely make the service manager or owner aware of your concerns, because if they don't know its broke they sure can't fix it!
Logged
Rinehart TD
103 with zipper 575 GD cams
Bitubo rear shocks
Baker DD6 transmission
Traxxion dynamics front end
Stage 1 SE AC

hd-dude

  • Global Moderator
  • 5k CVO Member
  • *****
  • Offline Offline
  • Posts: 6646
  • 2005 Cherry FLHTCSE2 "Obsession"

    • CVO1: 05 FLHTCSE2
    • Metal Dragon
Re: Dealer service?
« Reply #5 on: August 25, 2006, 10:18:03 AM »
Not whining at all, they used copper crush washers on the lines instead of aluminum, both work fine but its a "attention to detail" type item. The tech that worked on your bike obviously has none as the condition he returned you bike to you in was / is unacceptable. It's all too typical of dealers these days
Logged

ultrafxr

  • There are no sure answers, only better questions. - Dick Van Dyke
  • 5k CVO Member
  • ***
  • Offline Offline
  • Posts: 5477
  • No problem is so small it cannot be misunderstood.
    • TN


    • CVO1: 2020 FLHTCUTG Tahitian Teal
    • CVO2: 2017 FLHTKSE Palladium Silver/Phantom Blue/Wicked Sapphire-traded
    • CVO3: 2012 FLHTCUSE7 Electric Orange/Black Diamond-traded
Re: Dealer service?
« Reply #6 on: August 25, 2006, 11:21:42 AM »
Whining?
« Last Edit: August 25, 2006, 11:22:05 AM by ultrafxr »
Logged



Places ridden on my bike from my driveway.
IBA member # 45520

Special_Ed

  • 1K CVO Member
  • *
  • Offline Offline
  • Posts: 2446
  • Member#2263 DSPP#136,543,099
    • CVO2: 05' VRSCSE - sold
Re: Dealer service?
« Reply #7 on: August 25, 2006, 01:31:30 PM »
Called the dealership around noon and asked for the GM. He wasn
Logged
"Looks like we got a date with Destiny and she's ordering the lobstah..."
 

ultrafxr

  • There are no sure answers, only better questions. - Dick Van Dyke
  • 5k CVO Member
  • ***
  • Offline Offline
  • Posts: 5477
  • No problem is so small it cannot be misunderstood.
    • TN


    • CVO1: 2020 FLHTCUTG Tahitian Teal
    • CVO2: 2017 FLHTKSE Palladium Silver/Phantom Blue/Wicked Sapphire-traded
    • CVO3: 2012 FLHTCUSE7 Electric Orange/Black Diamond-traded
Re: Dealer service?
« Reply #8 on: August 25, 2006, 02:00:02 PM »
Special Ed, I really like your tag line by Louis L'Amour.
« Last Edit: August 25, 2006, 02:00:32 PM by ultrafxr »
Logged



Places ridden on my bike from my driveway.
IBA member # 45520

Special_Ed

  • 1K CVO Member
  • *
  • Offline Offline
  • Posts: 2446
  • Member#2263 DSPP#136,543,099
    • CVO2: 05' VRSCSE - sold
Re: Dealer service?
« Reply #9 on: August 25, 2006, 02:42:37 PM »
Quote
Special Ed, I really like your tag line by Louis L'Amour.
Logged
"Looks like we got a date with Destiny and she's ordering the lobstah..."
 

Special_Ed

  • 1K CVO Member
  • *
  • Offline Offline
  • Posts: 2446
  • Member#2263 DSPP#136,543,099
    • CVO2: 05' VRSCSE - sold
Re: Dealer service?
« Reply #10 on: August 25, 2006, 02:44:40 PM »
The gasket around the banjo bolts is a 41731-01. Does anybody know if they're available in silver/aluminum?

Ed
Logged
"Looks like we got a date with Destiny and she's ordering the lobstah..."
 

hd-dude

  • Global Moderator
  • 5k CVO Member
  • *****
  • Offline Offline
  • Posts: 6646
  • 2005 Cherry FLHTCSE2 "Obsession"

    • CVO1: 05 FLHTCSE2
    • Metal Dragon
Re: Dealer service?
« Reply #11 on: August 25, 2006, 02:51:24 PM »
Quote
The gasket around the banjo bolts is a 41731-01. Does anybody know if they're available in silver/aluminum?

Ed

Yes, I don't have part numbers with me but you can get them from the aftermarket companies as well. HD also has the banjo washers that have a rubber inner washer molded to them. These with the rubber in them are silver as well.
Logged

Special_Ed

  • 1K CVO Member
  • *
  • Offline Offline
  • Posts: 2446
  • Member#2263 DSPP#136,543,099
    • CVO2: 05' VRSCSE - sold
Re: Dealer service?
« Reply #12 on: August 25, 2006, 02:56:10 PM »
Quote

Yes, I don't have part numbers with me but you can get them from the aftermarket companies as well. HD also has the banjo washers that have a rubber inner washer molded to them. These with the rubber in them are silver as well.


That sounds good, my thought is that I'll get my own and bring them with me just to make sure there aren't any more issues.

Thanks,
Ed
Logged
"Looks like we got a date with Destiny and she's ordering the lobstah..."
 

hd-dude

  • Global Moderator
  • 5k CVO Member
  • *****
  • Offline Offline
  • Posts: 6646
  • 2005 Cherry FLHTCSE2 "Obsession"

    • CVO1: 05 FLHTCSE2
    • Metal Dragon
Re: Dealer service?
« Reply #13 on: August 25, 2006, 03:02:01 PM »
Quote


That sounds good, my thought is that I'll get my own and bring them with me just to make sure there aren't any more issues.

Thanks,
Ed

Just make sure you get the right size, they come in 10mm and 12mm. I am not sure what size the V uses but the baggers all use 10mm at the master cylinder. There cheap enough to buy a few of each size though.....
Logged

Special_Ed

  • 1K CVO Member
  • *
  • Offline Offline
  • Posts: 2446
  • Member#2263 DSPP#136,543,099
    • CVO2: 05' VRSCSE - sold
Re: Dealer service?
« Reply #14 on: August 25, 2006, 03:49:56 PM »
Quote

Just make sure you get the right size, they come in 10mm and 12mm. I am not sure what size the V uses but the baggers all use 10mm at the master cylinder. There cheap enough to buy a few of each size though.....

I have the parts book here in the office but it has the part number, no sizes on the gaskets. Where is the best place for the aftermarket gaskets?

Ed
Logged
"Looks like we got a date with Destiny and she's ordering the lobstah..."
 
Pages: [1] 2 3  All
« previous next »
 

Page created in 0.235 seconds with 25 queries.