As I've posted in another thread, on the way back from Sturgis, in Idaho Falls, Idaho I discovered that my bike wasn't pumping oil (in another thread) so I had the dealership ship my bike from there to Harley Davidson of Sacramento.
It was pretty nice, no hassel, no paperwork, just left the bikes in their possession, gave them the credit card and we were off to the airport. During shipment my front fender was dented pretty good and paint peeled on both corners of the front lip. The tech at HD of Sacramento saw it as soon as they opened the truck door and he'd not accept the bikes until he documented it and took photos and had the driver sign it.
Harley Davidson now ships bikes (see their web site) using Eagle Global Logistics. I called the sales manager at the dealership in Idaho Falls, Id. and he called the truck lines. He told me that the truck lines only covers up to $50 (Fifty dollers) in damage and that my motorcycle is used. I told him "well that's sure not acceptable and that sounds like a problem between you and them.....I negotiated that shipment with you and paid you". He replied, "well we took your money here, but we just do it as a courtesy for you". I said "no, you do it for profit".
Since then, Eagle Logistics took nearly a week to return his call. Now he's provided me with a name and phone number of a gentleman that's supposed to be Customer Service for Eagle Global Logistics. I called last week and left a voice mail, I called yesterday and left a voice mail and I called early this morning and left a voice mail.......so far, my call has gone unanswered.
Just stating the facts and keeping my opnion out of it.......you can form your own. [smiley=nixweiss.gif]