I have a 2009 Springer CVO and got some rust spots in the clear metal portions of the paint (these were very small). The dealership took pictures then contacted the moco who said "no." So I called their customer service line and Calmly explained that this was my 4th new HD, I even bought the extended warranty, and paid a lot of money for a premium model ride. The lady asked me to take pictures and email them to her. 2 days later she emailed me back authorization for the repair. The moco had me schedule the repair through the dealer and mailed them the parts directly. The cost to me was $100 per part replace (headlight bucket and rear fender). Overall I was pleased with the end result. I would suggest calling customer service and explaining your case, and remember you catch more flies with honey...Good luck!