Most hospitals have a "patient's advocate" who can help deal with patient issues including insurance company hurdles... If Arland and Vicki have any family with them, perhaps they could see if the hospital they are in has this service. If they are without family, maybe a local site member could look into it?
Not getting the best possible medical treatment because of insurance complications is unconscionable..
You are so right, Scott.
I think I read that Arland is at Vanderbilt University Hospital. I worked for The University of Alabama at Birmingham for over 20 years and know for sure that they had patient's "case workers" who assisted with the social and business needs of the patient and worked with their family members as well. I would be very surprised if Vandy did not have similar services. Certainly something worth checking into.
Insurance companies piss me off...it seems they often feel that their job is to deny first, until forced to do what is the right thing, and often what they know they will have to do in the long run. But it often takes some prodding, which just adds to the stress the patient and family is already facing.
JR...as always, you are an exceptional human being in both actions and words. You're the real deal, bro...
