Starting a new thread because of an issue I had.
Springfield's website requires flash. No good to iPad users

The Springfield phone lines have been off the hook for quite awhile now.
I actually got through to a live person at 309-944-5631
When you send in for the recall, SA will email you a link to download a FEDEX shipping label.
The package need to be dropped off at a staffed FEDex center, no drop boxes allowed.
I had printed a second copy of the label and placed it in the box. I did not think to print a 3rd label. I just "assumed" I could go back later and download another copy.
The box was not scanned in at the store right away, and I didn't think about that until I got home and couldn't download another copy of the label.
Finally speaking to a rep at SA today at the above number (had to await approximately 20 minutes), using my serial # I was able to verify that my XD-S was received and is in the Que for repair.
As of today, 11/01 pistols are being shipped that were received as of 09/03
So - if you have one to send back, make sure you have a copy of your fedex tracking number and I would suggest tracking it until it is received.
Currently there is no website available to track the progress of the repairs. Once a week on Friday afternoon, SA sends out an email to all those who requested notification.