+1
the schedule of what hd recommends be done is in the service manual and the owner's manual. at 20k, everything looks pretty routine. i've attached a copy of an excel spreadsheet that i put together that mirrors my 2013 owner's manual. a separate tab for each mileage interval. the only thing that i can think of to bump that cost so high is that hd recommends brake and clutch fluid be flushed and refilled every 2 years. 10k per year seems like a conservative average so maybe they're doing a flush and fill on the brake and clutch hydraulics?
That's what I thought, nothing special or different from the 10k service. What is likely is that this dealership has added their own "recommended" services to the ones actually in the official Harley list. You can find this same practice in the auto industry, with dealerships adding all sorts of unnecessary extra's like flushing engines, cooling systems, transmissions, etc., not because those items are needed or even recommended by the manufacturer, but strictly to make big bucks.
Steve, the fuel filter replacement isn't necessary until at least 50k these days, and didn't show up in the earlier model checklists until 25k. The filter and the fuel system didn't change, but Harley changed the interval to 100k for the 2012 model year. So if that's part of this dealers 20k service, you can take that as pretty strong evidence they are just padding the list to make bigger profits.
Jerry